Atlanta Andrews-Dunn House Hotels

"Excellent great top customer service by Keiona , Jarod ,Justin, Taylor,Patricia,Lataizah always so helpfull , smiles , informative and kind making sure my stay in safe and sound. Due to that reason I’ll continue to stay be loyal to this account. From K Guerrero"

"Clean"

"Staff were friendly and helpful, the parking cost per day was outrageously high. Even for self parking. It’s clear that the hotel has been used and worn down in public ares. Paint missing, broken light fixtures, some unexplained markings on the wall. I was there 3 nights and not once was my room made up or towels collected or any kind of torn down service which was disappointing. The bed was very comfortable and the room was spacious and clean. This is an average hotel at best with the price being the best thing going for it. Low on amenities and thrills."

"I paid a deposit through hotels.com, and I was under the impression that I would be charged the remaining amount upon arrival. However, the full amount of the stay was held on my card, plus $100 per night. That was almost $1000 of my money I could not spend. I was not happy about that at all. The lady that checked me in at the desk did not even advise me of this. I found out only by checking my bank account."

" I actually enjoyed my stay overall — the hotel itself was clean, comfortable, and met expectations. I also want to specifically call out the restaurant staff — our waitress was absolutely fantastic and provided great service. Unfortunately, the billing experience completely overshadowed what would have otherwise been a positive stay. I was charged twice for the same reservation — once through Hotels.com and again directly by the hotel (processed through Expedia). When I contacted the hotel, they acknowledged the duplicate charge and admitted it was an error. However, despite that, no refund has been issued. I disputed the charge with my credit card company, and the hotel responded with documentation claiming the charge was valid, which contradicts what I was told directly. It’s frustrating because the stay itself was good, but the way this situation has been handled is very concerning. With so many other hotel options available, this simply isn’t worth the risk of dealing with questionable billing practices. I would not stay here again."

"The staff was very polite and helpful. Rooms were clean "

"I had a horrible experience in terms of other guests. I was woke up several times due to noisy, disruptive guests in the hallway and then in the room next door to me. I had to go into the hallway and ask them to quiet down. I also had to call the front desk and have them send someone upstairs. In my short 5 hours that I had to sleep, I was work up 4-5 times by these people."

"Beautiful place. Beautiful location. Beautiful staff. "

"Not enough closet space. Too much emphasis on over-priced room snacks and drinks. Some in-room amenities were missing (microwave, ironing board) Hotel is ok for a 2-night stay or less. For longer visits, I would consider another property. As a business traveler, I need convenience."