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"The hotel is beautiful and our room was huge. A great place to relax and recharge after flying for 22 hrs. The spa was amazing. Just take a grab ride from the airport and you are all set."

"The location is in a busy area with everything around. The staff is great and the building had a nice pool ( and a small gym) which is great. The room was good "

"Max provided very precise instructions for the hotel shuttle from the airport which was much appreciated in such a busy airport."

"Great hotel in a great location, lots of things to do nearby and the BTS station is about a minute walk away. This is my second year staying here and will definitely be back. "

"Amazing breakfast. Great room. The staff here is second to none. They are the allstars of this hotel!"

"A great hotel close to Sukhumvit Road and Nana BTS station. We had a Junior suite on the 14th floor with a floor to ceiling window that had a great view of the local area. We had lounge access with our room which included 2hrs (5:30pm to 7:30pm) of snacks and drinks every evening. The room was amazing with a large bedroom area, a lounge with a kitchenette including a fridge/freezer, sink and microwave. There was also a separate WC off the lounge. The staff were all very friendly and always happy to assist. I would highly recommend this hotel."

"Love this hotel! Very clean and amazing staff. The food is very good here too. "

"Extremely disappointing stay. We were greeted professionally, the front of house staff were wonderful and very amiable. They checked us in and offered us a complimentary 20% off restaurant voucher. However this is where it went wrong. The staff in the restaurant and manager Bee refused to honour it and brought us multiple different bills with 10% off, then a refusal, then only when we looked at the letter where it stated in BOLD letters that the Florae restaurant was offering the 20% did they finally relent and provide us the 20%. It was a humiliating and degrading experience for all involved. No apology was given, in fact the front of house was blamed for providing incorrect information to the guests. This lack of organisation and poor staff conduct towards each other is not acceptable at a 5☆ hotel. We paid and had to move on, we were required to take photos of the letter given on behalf of the Valia in order to prove this. Extremely poor service. Other than this, my room was dirty with waste still floating in the toilet and the knob to the bathroom being broken. A truly disappointing experience to what should have been a positive experience. I will mention once more that the concierge and front of house in the reception were extremely professional. Sadly they were the only ones. I would recommend serious talks with management. Sincerely David Rojas."

"Maid and the supervisor woke me up several times. Broken safe needed replaced. CS called me also during afternoon nap . Overall first two day s were not to expectations . Thanks. "