6/10 Okay
Thomas A.
30 Jun 2025
Liked: Check-in, communication, location, listing accuracy
Disliked: Cleanliness
Location was great, waterparks were also great but room cleanliness was not so great.
We stayed in the Club Wyndham (time-share owned unit) for just about a week. Upon entering the unit, the entire family was shocked at the space we had (we got the 3 bedroom unit with 2 full baths) for just our family of 5. Even our 2 year old son got his own room too which was great. After getting into the unit, we noticed it wasn't super clean at all - I found used Q-tip's and other pieces of garbage behind both bathroom doors, the corners of the bathroom floors and other garbage around the unit in the mostly the corners. Outside of that, the place did have a musky smell so we ran the fan of the A/C unit all the time to try to circulate the air in the unit which did help. The beds were fairly comfortable and the pillows were actually great. The 'gross' part was when I had to look under the bed in my son's room (since he kicked one of his toys under it) and there was so much dust garbage personal items (socks, dirty cups, etc..) left from prior folks. I then took a look at all of the other beds and I found the same. After that everything sort of grossed us out. If any feedback from this is to get back to the cleaning crew, you need to at least look under the beds when guests leave and try to vacuum under them at least once a month.Outside of the room, the location was pretty good. Everything is walk-able (thankfully since the weather wasn't cooperating most of the time) so that was highly convienent.
Thomas A.
Stayed 7 nights in Jun 2025