Boston Beth Israel Deaconess Hospital Needham Hotels

"Room was clean- that was all i used. the lounge was as well.. "

"Very happy with cleanliness of the room. Comfort of bed & pillows was very good. Room was spacious but bathroom a bit tight.. Had a microwave, mini fridge, single cup coffee maker. A good stay."

"I booked this location because it was close to an event I was attending. On the day of my arrival, I tried calling the hotel several times before getting there, but no one answered. Eventually someone picked up the phone, but the call was immediately disconnected. When I arrived at the hotel, I had to wait about 15 minutes at the front desk before an employee returned to assist with check-in. The front desk agent came from the back office and simply asked for my ID, handed me the room keys, and that was it. There was no greeting, no welcome, and no typical check-in interaction such as asking how my day was or if it was my first time staying at the hotel. It was also not late at night, so I was surprised by the lack of staff presence and customer service. Based on my past experiences with Hilton properties, this interaction did not reflect the usual Hilton hospitality standard. I hope management reviews their front desk service so future guests receive a more welcoming experience."

"In my reservation notes I requested a room away from loud areas as I have trouble sleeping, and the person I stayed with had work at 4 AM (two hours away), so rest was very important. We were placed above the bar in the lobby ? directly outside our room with open walls. The bar was closed but remained loud with guests well past midnight. I understand noise while the bar is open, but there did not seem to be any quiet expectations afterward.given my pre request in booking u would think we would be placed away from the BAR. I called to ask if other rooms were available. The only option available was a room a few doors down in the same area. Staff were very kind and offered complimentary breakfast, which was appreciated, and the breakfast staff were incredibly friendly and helpful both mornings. The next day we were moved down the hall to the third floor which was quieter, however the room smelled strongly of cigarettes and did not seem like a non smoking room. I have asthma and this bothered me during the stay and I woke up with a sore throat. I assumed availability was limited due to the night before they said that and did not request another change. While the breakfast was a kind gesture, the main issue was sleep and the ability to enjoy the room. Food does not really resolve that and it felt somewhat wasted when the reason for getting a hotel was to rest. A more appropriate resolution would have been offering a future stay at another doubletree rather than a meal ."

"Very clean, safe, and kind and friendly staff. I highly recommend this Sheraton if you need a comfortable stay in the Boston area."

"Outrageous pet fee $150. I was only there one night. Also you have to pay separately for parking"

"comfy beds"

"Room spotless, staff helpful, gym well equipped but filthy."

"Great hotel, clean room and welcoming "