The hotel itself is neat, clean, and conveniently located. However, the service quality from the staff was inconsistent. The reception staff lacked adequate knowledge about hotel procedures, often seeking assistance from the valet parking personnel instead.
Breakfast service was particularly disappointing on most days. There were times when basic items like water were not offered unless requested multiple times. However, I want to highlight one young lady on the breakfast team who stood out with her professionalism—she greeted guests warmly, turned on the table lamps, and ensured attentive service. Her efforts made a noticeable difference compared to the rest of the staff.
In summary, while the hotel offers a comfortable stay, some of the staff would benefit from additional training in hospitality and customer service.