Rude reception staff. Non communicative when there was mix up with my reservation. Had to call Expedia myself (who were brilliant). Also had no aircon in ALL the rooms (their answer was "we don't state we have aircon"). Not great when the windows don't open! Left and found somewhere with the most basic amenities.
Ian
於 2025 年 7 月住了 2 晚
6/10 一般
Steffen
伴侶同遊
2025 年 6 月 22 日
讚好:整潔度和職員與服務
不滿:設施服務和住宿狀況
Lage super, Zimmer von der Sache schön, aber Klimaanlage funktioniert nicht, glücklicherweise hatten wir ein Zimmer mit Balkon, so dass man Nachts das Zimmer runterkühlen konnte. Die meisten Zimmer haben aber keine Fenster zum öffnen.
Morgens kam nur kochen heißes Wasser, so dass Waschen nicht möglich war… meist erst nach dem frühstücken erträgliche Wassertemperaturen.
Steffen
於 2025 年 6 月住了 3 晚
10/10 優異
Jay
商務旅客
2025 年 6 月 19 日
讚好:整潔度、設施服務和住宿狀況
Great
Jay
於 2025 年 4 月住了 1 晚
10/10 優異
Liz
伴侶同遊
2025 年 6 月 13 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
This hotel is lovely. The restaurant is 25 floors up, so fantastic view of Birmingham city. The meals/food was brilliant.
Liz
於 2025 年 6 月住了 1 晚
2/10 很差
Gary
2025 年 6 月 6 日
Gary
於 2025 年 6 月住了 1 晚
6/10 一般
Rhian
商務旅客
2025 年 6 月 4 日
讚好:整潔度
Noisy in evening with other guests and in the morning the noise from the restaurant from 6am woke us
Rhian
於 2025 年 6 月住了 1 晚
2/10 很差
Candice
2025 年 5 月 27 日
不滿:整潔度、設施服務和住宿狀況
Aircon was not working in the rooms and staff were rude
Candice
於 2025 年 5 月住了 1 晚
6/10 一般
Kristy
2025 年 5 月 18 日
讚好:整潔度和職員與服務
不滿:住宿狀況
Hotel rooms were clean and modern. Unfortunately the air-conditioning wasnt working in any of the rooms, we were provided with a useless fan which just circulated the hot air meaning our room was 28°c all night.
Kristy
於 2025 年 5 月住了 1 晚
4/10 欠佳
Taran
2025 年 5 月 11 日
Taran
於 2025 年 5 月住了 1 晚
6/10 一般
zohyaah
多人同遊
2025 年 5 月 4 日
讚好:整潔度、職員與服務和設施服務
不滿:住宿狀況
staff was lovely and also a convenient location - however the aircon in the room was not working and we had been given fans. Not ideal as the room was VERY hot.
zohyaah
於 2025 年 5 月住了 1 晚
2/10 很差
Jonathan
2025 年 5 月 4 日
不滿:職員與服務和住宿狀況
Jonathan
於 2025 年 5 月住了 1 晚
6/10 一般
Emily
2025 年 5 月 4 日
讚好:整潔度和職員與服務
Emily
於 2025 年 5 月住了 1 晚
6/10 一般
Andrew
2025 年 5 月 1 日
讚好:整潔度
Despite being advertised, property has no aircon. Unfortunately travelled on one of the hottest days, and all they could provide was a tower fan to recirculate the warm air around the room. Not the best experience and staff seemed to have heard the same complaint over and over.
Andrew
於 2025 年 4 月住了 1 晚
8/10 不錯
Kate
2025 年 4 月 29 日
讚好:整潔度和職員與服務
Kate
於 2025 年 4 月住了 1 晚
4/10 欠佳
Sharnjit
家人同遊, 伴侶同遊
2025 年 4 月 20 日
不滿:整潔度、職員與服務和住宿狀況
Room's are dirty and no air conditioning working, no hot water for a shower. Poor communication from staff and false information given. The area is good for dining and hotel is close to shopping ect
Sharnjit
於 2025 年 4 月住了 1 晚
2/10 很差
Jake
親子同遊
2025 年 4 月 19 日
不滿:職員與服務、設施服務和住宿狀況
Great location.
Terrible hotel - no hot water for the 3 day stay at all!
Jake
於 2025 年 4 月住了 2 晚
6/10 一般
Barry
商務旅客
2025 年 4 月 17 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great views and cold showers
Great hotel. Great location. Great views.
But a bare minimum for me is hot water in the shower. Unfortunately there was none!!
Barry
於 2025 年 4 月住了 1 晚
2/10 很差
Rodney
伴侶同遊
2025 年 4 月 11 日
不滿:整潔度、職員與服務、設施服務和住宿狀況
I liked the location and ease of access from downtown.
The entire experience has been soured by the lack of notification of a pre-existing problem at the hotel in regards the non working AC. The fact that we aren't refunded following default by the hotel to provide advertised facilities is criminal and I will let everyone I meet know not to stay at the establishment.
Rodney
於 2025 年 4 月住了 3 晚
6/10 一般
Rob
家人同遊
2025 年 4 月 9 日
讚好:整潔度和客房舒適度
不滿:職員與服務
Not up-front about a room with a broken TV
The room was nice and clean and the hotel was furnished in a modern way. We checked in as early as possible at 3pm but we were given a room they knew had a broken TV. When I complained they said no one was able to help fix it and the hotel was full so no room change was possible. They gave a slight discount but only because I complained and asked for it. A working TV is important in a hotel room and so the visit was spoiled because of this. I was disappointed that they were not up front about the TV and put us in a room with a fault, and I found it hard to believe that no room change was possible in such a large hotel. We also chose this hotel on the hotels.com app because it said it had parking, and the assumption with that is that it means free parking. It cost over £20 even with a pre-booked discount and is next to the hotel but not on site.
Rob
於 2025 年 4 月住了 1 晚
4/10 欠佳
真實旅客
商務旅客
2025 年 4 月 7 日
不滿:住宿狀況和客房舒適度
Hot rooms
Room far too hot. Air con not working and fan did very little to help cool the room
真實旅客
於 2025 年 4 月住了 1 晚
10/10 優異
Andrea
2025 年 4 月 6 日
讚好:整潔度、職員與服務和住宿狀況
Andrea
於 2025 年 3 月住了 2 晚
4/10 欠佳
Chloe
伴侶同遊
2025 年 4 月 3 日
不滿:職員與服務、設施服務和住宿狀況
Rude receptionist cleary doesn’t like her job
Chloe
於 2025 年 4 月住了 1 晚
6/10 一般
Darren Paul
商務旅客
2025 年 4 月 3 日
讚好:整潔度
Room was very hot , air conditioning didn’t work , stunning roof top bar and nice room but needs a bit of tlc