Bardstown Bourbon Heritage Center Hotels

"Staff friendly and everything as expected"

"Couldn't est that food. "

"To start the staff was very unfriendly and told us that Expedia had over booked the rooms and they were not sure they had a room for us. We booked in November 2025. They did finally find us a room after I asked if I should leave to try and find a room to which they said I could if I wanted but fearing I would lose my money which I had fully paid I chose to stay. We were also told the pool was not available which was part of why we chose this hotel and they said Expedia should have advised us. There was also around 12 mini refrigerators in and out of boxes in the lobby which I found alarming. The morning breakfast was the highlight of the stay . There was only one ice maker located on the fourth floor for the entire hotel."

"The hotel had some construction going on but we only stayed one night so it didnt bother us at all. The breakfasts had a lot of choices...eggs, potatoes, sausage, waffles, cereals and toast!"

"There aren't any hooks to hang washcloth in the shower or enough hooks to hang towels outside the shower The shower had some hairs The counter where coffee maker is, Was a little sticky I Really enjoyed the Bed! So very Soft and comfortable I really enjoyed the room was able to relax And it smelled very clean"

"Clean, modern room. Recently remodeled. Beds were comfortable. I wish I had time to try out the tub, but I did not. Beautiful pool area. Continental breakfast was similar to other hotels. Staff person providing breakfast was very busy, trying to keep up with visitor demand. This is the first time I've seen a tip jar for the Continental breakfast staff, which made me wonder how much they pay for this position? "

"The bar was well stocked "

"I needed a handicap accessible room. I booked online but was under the impression that included a walk in shower. While the 2 rooms I saw the "friendly" and you could get a wheelchair in, I would not call them accessible. The room we ended up in was spacious but my son would never have been able to use the restroom if I weren’t there as the bathroom door was heavy and closed by itself. I had a shower chair that fit in the tub but transferring him over the edge of the tub was precarious and somewhat dangerous. The ONE room that was completely accessible was given to someone without a disability. That is extremely frustrating. All in all the staff was good and worked hard to meet my needs. I will say, what I signed for the stay on my second day and what I was charged did not match. "

"Was clean and all new. Would stay there again. "