Hi There,
Thank you for your rating. We look forward to welcoming you back again soon.
Kind regards,
Luke
Operations Manager
Quest Ipswich
6/10 一般
D,Hong Kong
2018年07月17日
满意:员工和服务,清洁度
Staircases to top floor
If you travel with kids or elderly or carry lots of luggages, better ask for unit at lower level as the 10~15 staircases may cause you a bit of difficulties.
D
2018 年 7 月入住 3 晚
10/10 超赞
Kerri
2024年05月20日
满意:住宿条件和设施
Kerri
2024 年 5 月入住 1 晚
Kumar 于 2024年05月21日 的回复
Hi Kerri, Thank you so much for your review. We are so pleased that you had a 5/5 stay with us. We cannot wait to welcome you back again.
10/10 超赞
Sam
2024年04月28日
Sam
2024 年 4 月入住 3 晚
Kumar 于 2024年04月29日 的回复
Hi Sam, Thank you for choosing to stay at Quest Ipswich recently and for leaving us this great review. We really appreciate you taking the time to do that for us, and we hope to see you again soon when you are next travelling to our area.
10/10 超赞
Jessica
2024年02月10日
满意:清洁度、服务设施、住宿条件和设施
Staff are friendly and have beautiful personalities!
The rooms feel like home and it’s a beautiful property
Jessica
Kumar 于 2024年02月13日 的回复
Hi Jessica, We really appreciated your lovely comments about your stay, including a shout out to our staff. Our entire team will be so happy to read that you not found the hotel beautiful but we were able to make you feel home away from home. We look forward to welcoming you back again soon. Warm regards,
10/10 超赞
Lester
2024年01月25日
满意:住宿条件和设施,清洁度
Quiet and central
Lester
2024 年 1 月入住 1 晚
Quest Ipswich 于 2024年01月31日 的回复
Thanks for you 5/5 review! It was great to read you found your stay quiet and central to your needs in Ipswich. We look forward to welcoming you back again soon.
10/10 超赞
Sue
与配偶出行
2023年10月18日
满意:住宿条件和设施,清洁度
Great service and communication, clean and very comfortable - no complaints whatsoever!
Sue
2023 年 10 月入住 1 晚
Quest Ipswich 于 2023年10月29日 的回复
Hi Sue, Thank you for your wonderful feedback and 5/5 rating! It was great to read you found everything to your liking, we look forward to seeing you again soon.Warm regards,LukeProperty Manager
8/10 还可以
Marna
团体旅客
2023年10月9日
满意:清洁度、服务设施、住宿条件和设施
Very friendly staff, comfortable. Loved having an apartment with kitchen, balcony with sliding doors and option for fresh air. The pool a nice bonus. And thanks for the yummy fudge and welcome card.
Marna
2023 年 10 月入住 2 晚
Quest Ipswich 于 2023年10月11日 的回复
Thank you for your fantastic review! It was great to read you enjoyed your stay, and in particular our welcome gifts! We look forward to seeing you again soon.Warm regards,LukeProperty Manager
10/10 超赞
Bradley
与家人出行
2023年09月25日
满意:清洁度、服务设施、住宿条件和设施
Staff were friendly, clean rooms & block out curtains for privacy/sleeping were great
Bradley
2023 年 9 月入住 1 晚
Quest Ipswich 于 2023年10月1日 的回复
Hi Bradley, Thanks for your 5/5 review! It was great to read you found everything to your liking, we look forward to welcoming you back again soon!Warm regards,LukeProperty Manager
10/10 超赞
philip
2023年08月28日
满意:住宿条件和设施,清洁度
philip
2023 年 8 月入住 2 晚
Quest Ipswich 于 2023年09月2日 的回复
Hi Philip, Thanks for you 5/5 review of Quest Ipswich! It was great to read you enjoyed your stay, we look forward to seeing you again soon. Warm regards,LukeProperty Manager
10/10 超赞
Reginald
2023年08月1日
满意:住宿条件和设施,清洁度
Isolated and quiet apart from cleanliness.
Reginald
2023 年 7 月入住 1 晚
Quest Ipswich 于 2023年08月2日 的回复
Thank you for your 5/5 review of Quest Ipswich. It was great to read you enjoyed your stay and we look forward to welcoming you back again soon.Warm regards,LukeProperty Manager
10/10 超赞
Noe
与配偶出行
2023年07月19日
满意:清洁度、服务设施、住宿条件和设施
Excellent customer service
Noe
Quest Ipswich 于 2023年07月24日 的回复
Thanks for your 5/5 review! It was great to read you were provided excellent customer service from our team. We look forward to welcoming you back again in the future.Warm regards, LukeProperty Manager
10/10 超赞
Lucie
2023年07月2日
满意:住宿条件和设施,清洁度
Staff & venue were professional & pleasant
Lucie
2023 年 6 月入住 2 晚
Quest Ipswich 于 2023年07月3日 的回复
Hi Lucie,Thank you for your fantastic review of Quest Ipswich! It was great to read you enjoyed your stay and we look forward to seeing you again soon.Warm regards,LukeProperty Manager
10/10 超赞
Barbara
与家人出行
2023年06月27日
满意:清洁度、服务设施、住宿条件和设施
We were staying to visit a loved one in Ipswich hospital so it was convenient and the property was very nice and staff were helpful and friendly with the only thing lacking being a restaurant or cafe
Barbara
2023 年 6 月入住 2 晚
Quest Ipswich 于 2023年07月3日 的回复
Hi Barbara, thank you for your kind review and feedback. It was wonderful we were able to accommodate you during your time in Ipswich. Although we don't have a restaurant, we do recommend many local options and we also have our own delivery option through reception, my apologies if this wasn't mentioned upon arrival. We look forward to welcoming you back should the need arise.Warm regards,LukeProperty Manager
10/10 超赞
Amosa
与家人及幼儿出行
2023年05月27日
满意:清洁度、服务设施、住宿条件和设施
Customer service excellent
Amosa
2023 年 5 月入住 1 晚
Quest Ipswich 于 2023年06月6日 的回复
Thank you for your 5/5 review! It was great to read you enjoyed your stay and we look forward to welcoming you back gain soon.Warm regards,LukeProperty Manager
10/10 超赞
Steven
2023年05月19日
Steven
2023 年 5 月入住 2 晚
Quest Ipswich 于 2023年05月23日 的回复
Hi Steven, thanks for your 10/10 rating! It was great to see you enjoyed your stay and we look forward to welcoming you back again soon.Warm regards,LukeProperty Manager
10/10 超赞
Katelin
2023年03月21日
满意:清洁度、服务设施、住宿条件和设施
Katelin
2023 年 3 月入住 4 晚
Quest Ipswich 于 2023年04月12日 的回复
Thanks for your 5/5 review! It was great you enjoyed your stay and we look forwarding to seeing you again soon.Warm regards,Luke
4/10 很差
Kath
与配偶出行, 商务旅客
2023年02月19日
不满意:服务设施
How do you justify to have to pay for parking?
Kath
2023 年 2 月入住 1 晚
Quest Ipswich 于 2023年02月20日 的回复
Hi Kath, thank you for taking the time to complete your review. I was sorry to read you rated your stay 2/5. To answer your question, as we have limited on-site parking, we received a high volume of guest feedback advising people would be prepared to pay for a guaranteed on-site car park any time they arrive at the property. With this in mind, we found offering the bollard spaces advantageous to assist with this request. We still have some complimentary/no-bollard spaces (subject to availability) in addition to the street parking that isn't metered or restricted. I apologise for this pain-point during your stay and that this may have lead to your lower rating. Please don't hesitate to let us know if there's anything we can assist with should we have the opportunity to welcome you back in the future. Kind regards,LukeOperations Manager
8/10 还可以
Debbie
2022年12月10日
Debbie
2022 年 12 月入住 1 晚
Quest Ipswich 于 2022年12月12日 的回复
Thank you for your rating! We are glad you enjoyed your stay and we look forward to welcoming you back again soon. Kind regards,LukeOperations Manager
8/10 还可以
Steve
与配偶出行
2022年12月4日
满意:清洁度、服务设施、住宿条件和设施
The room was massive
Steve
Quest Ipswich 于 2022年12月5日 的回复
Hi Steve, Thanks for your review and rating. It was great to read you found the apartment spacious! We look forward to welcoming you back again soon.Kind regards,LukeOperations Manager
10/10 超赞
Kathryn
2022年11月30日
满意:清洁度、服务设施、住宿条件和设施
apartment very clean and comfortable
Kathryn
Quest Ipswich 于 2022年12月3日 的回复
Thanks for your 5 out of 5 rating! We are glad you enjoyed your stay and look forward to welcoming you back in the future.Kind regards,Luke
6/10 一般
Tracey
与配偶出行
2022年11月14日
满意:住宿条件和设施,清洁度
The staff were very friendly and helpful. The room was expensive for what it is, I've stayed in better hotels for less $.
There is no fan in tbe toilet so we had to spend the whole time with poop smell in tbe room. Not impressed with the parking fees either. We wont be back.
Tracey
2022 年 11 月入住 3 晚
Quest Ipswich 于 2022年11月15日 的回复
Hi Tracey,Thank you for taking the time to complete your review! I was glad to read you enjoyed the service of our friendly and helpful team. I'm sorry for the vent/fan issue you mentioned and following this feedback we are arranging repairs urgently, I apologise it wasn't in working order upon arrival. We wish you safe travels back home and look forward to the opportunity to welcome you back in the future should the need arise.Kind regards,LukeOperations Manager
6/10 一般
Russell
商务旅客
2022年11月9日
满意:住宿条件和设施
Two days before they rang and offered parking for $15 in Ipswich. Not the middle of a capital city. Far too many stairs. Pool area small. Not really a selling point. Very expensive
Russell
Quest Ipswich 于 2022年11月15日 的回复
Thank you for taking the time to compete your review! I was sorry to read about the difficulties with the stairs. I've made a note in your guest profile with us to ensure you are allocated a room on a lower floor should we have the opportunity to welcome you back in the future.Kind regards,LukeOperations Manager
10/10 超赞
Colin
2022年10月21日
Colin
2022 年 10 月入住 1 晚
10/10 超赞
Samara
2022年10月4日
满意:住宿条件和设施,清洁度
Samara
2022 年 10 月入住 1 晚
10/10 超赞
Sue
2022年10月2日
满意:清洁度、服务设施、住宿条件和设施
Nice room, comfortable bed and pillows. Quiet outlook (rear of building).
Sue
2022 年 9 月入住 1 晚
Quest Ipswich 于 2022年10月3日 的回复
Thank you for your wonderful review! I was glad to read you enjoyed your stay with us and we look forward to welcoming you back again soon.
6/10 一般
Geoff
与家人出行
2022年09月20日
满意:清洁度、服务设施、住宿条件和设施
Cars were allowed to be parked in unmarked areas in the grounds creating a nuisance and making it difficult to maneuver for correctly parked cars.
The nuisance vehicle parking blocked pathways and path ramps
This was the result of insufficient onsite and nearby offsite parking.
Would not stay there again.
Geoff
2022 年 9 月入住 1 晚
Quest Ipswich 于 2022年09月21日 的回复
Thank you for taking the time to provide your feedback. I was sorry to read the parking was difficult during your stay with us. Although our intentions in the past have been to assist our guests and accommodate as many cars on site as possible, we have agreed this has reached its breaking point. We recently negotiated an arrangement with the property next door to use their carpark as an overflow option, which will give us leverage to remove the acceptance of drive-way parking going forward. I genuinely appreciate your comments and feedback, and hope that we may have the opportunity to welcome you back in the future to experience a seamless carparking experience with your accommodation stay. Kind regards,LukeOperations Manager
10/10 超赞
Mark
2022年09月13日
Mark
2022 年 9 月入住 1 晚
Quest Ipswich 于 2022年09月21日 的回复
Thank you for taking the time to post your 10/10 rating! It was great to see you enjoyed your stay and we look forward to welcoming you back again in the future.
10/10 超赞
Shaun
与配偶出行
2022年06月19日
满意:清洁度、服务设施、住宿条件和设施
The staff at the Quest Ipswich were excellent, very helpful and friendly.
Shaun
2022 年 6 月入住 2 晚
Quest Ipswich 于 2022年06月20日 的回复
Hi Shaun,
Thanks for taking the time to rate us 5/5! We are so glad you enjoy your stay with us, and that you found the team friendly and helpful. We look forward to welcoming you back again soon.
Kind regards,
Luke
Operations Manager
10/10 超赞
Rebekah
2022年06月16日
Rebekah
2022 年 6 月入住 2 晚
10/10 超赞
Deb
与配偶出行
2022年06月12日
满意:清洁度、服务设施、住宿条件和设施
The staff were wonderful! Friendly & try to do anything to help. The room was a bit disappointing for the price. It was clean & tidy but I was expecting it to be bigger as I paid quite a lot per night. No lift & 2 flights of stairs wasn't very good as my husband has a bad knee. But overall a good enough stay.
Deb
2022 年 6 月入住 2 晚
Quest Ipswich 于 2022年06月15日 的回复
Hi Deb,
Thank you for taking the time to provide some feedback from your stay. It was great to read you enjoyed your time with us and found the team friendly and helpful. I apologize we had allocated you a room on the top floor. I've made a note in your guest profile to ensure we allocate a lower floor in future.
Thanks for staying with us, we look forward to welcoming you back again soon.
Kind regards,
Luke
Operations Manager
6/10 一般
Madeleine
商务旅客
2022年05月8日
满意:住宿条件和设施,清洁度
Room was spacious and clean.
Stayed on the weekend and there was no servicing of the room - but we weren’t told about this on check-in or at booking!
So no clean towels or sheets!
For the price not good value.
Madeleine
2022 年 5 月入住 2 晚
Quest Ipswich 于 2022年05月12日 的回复
Hi Madeleine,
Thank you for taking the time to provide your review. I was glad to read you found the apartment spacious and clean. I do apologise that we didn't advise about weekend housekeeping on arrival. I will use this example as a refresher for our front office team to ensure we advise all guests in house over weekends. You are always welcome to visit reception or call us if you would like any extra amenities, fresh towels, and alike over the weekend. Thanks for staying with us, we look forward to welcoming you back again soon.
Kind regards,
Luke
Operations Manager - Quest Ipswich
6/10 一般
Tracie
2022年05月6日
满意:清洁度
Tracie
2022 年 4 月入住 1 晚
10/10 超赞
Sarah
商务旅客
2022年05月1日
满意:清洁度、服务设施、住宿条件和设施
Was a great comfortable stay with clean facilities. I was woken at 5.30am by some loud animal on the roof (I was on the top floor) though.
I don’t know what is was but it sounded quite large.
Otherwise no complaints.
Sarah
2022 年 4 月入住 2 晚
Quest Ipswich 于 2022年05月5日 的回复
Hi Sarah,
Thank you for your 5 out of 5 review! I was glad you enjoyed our comfortable and clean facilities, and I apologise for the noise you heard. I'm assuming it may have been a possum, so I've asked my maintenance colleague to trim back the adjacent trees to the building to prevent this going forward.
We look forward to welcoming you back again soon.
Kind regards,
Luke
Operations Manager
Quest Ipswich
10/10 超赞
Robin
2022年03月27日
满意:清洁度、服务设施、住宿条件和设施
Robin
2022 年 3 月入住 1 晚
10/10 超赞
Josh
2022年03月26日
满意:清洁度、服务设施、住宿条件和设施
Josh
2022 年 3 月入住 1 晚
4/10 很差
Julie
2022年02月20日
满意:住宿条件和设施
不满意:清洁度
Julie
2022 年 2 月入住 3 晚
10/10 超赞
Daniel
团体旅客
2022年02月12日
满意:住宿条件和设施,清洁度
Great customer service and cleanliness of motel and good parking
Daniel
2022 年 2 月入住 1 晚
Quest Ipswich 于 2022年03月7日 的回复
Hi Daniel,
Thank you for your wonderful review. We appreciate your business and look forward to welcoming you back again soon.
10/10 超赞
Leonard
2021年12月19日
满意:客房舒适度,清洁度
Fantastic Stay.
Could not be happier with the way staff treated us, took care in giving us Disabled Parking before we got there and room was very accessible even my wife was raving how good it was staying there. Adam and Allison and Team are on a winner. We will defiantly be back.
Leonard
2021 年 12 月入住 2 晚
Quest Ipswich 于 2021年12月20日 的回复
Thank you for your wonderful review. The team was so delighted to read your comments. Thanks for staying with us and we look forward to welcoming you back again soon.
Kind regards,
Luke
Operations Manager - Quest Ipswich
10/10 超赞
Ken
与配偶出行, 商务旅客
2021年12月15日
满意:清洁度、服务设施、住宿条件和设施
I think that the parking should be provided free
Ken
2021 年 12 月入住 1 晚
Quest Ipswich 于 2021年12月17日 的回复
Hi Ken, thank you for your review five out of five rating! We are glad you enjoyed your stay and look forward to your next stay with us.
Kind regards,
Luke
Operations Manager - Quest Ipswich
10/10 超赞
Dave
2021年12月10日
满意:清洁度、服务设施、住宿条件和设施
Friendly and helpful staff. Clean rooms
Dave
2021 年 12 月入住 1 晚
Quest Ipswich 于 2021年12月10日 的回复
Hi Dave,
Thank you for taking the time to write you review! I'm glad you enjoyed you stay and found the team helpful and rooms clean.
We look forward to welcoming you back next time you visit Ipswich.
Kind regards,
Luke
Operations Manager, Quest Ipswich
10/10 超赞
Raymond
2021年11月25日
满意:客房舒适度,清洁度
Will stay again
Our stay was great and will stay again. The staff was very friendly and helpful.
Raymond
2021 年 11 月入住 1 晚
Quest Ipswich 于 2021年11月25日 的回复
Hi Raymond,
Thank you for leaving such a wonderful review! We are glad you found our team friendly and helpful and we look forward to welcoming you back again in the future.
Kind regards,
Luke
Operations Manager
10/10 超赞
michael
2021年11月19日
满意:住宿条件和设施,清洁度
michael
2021 年 11 月入住 4 晚
8/10 还可以
Carole
商务旅客
2021年09月23日
满意:清洁度、服务设施、住宿条件和设施
central to everything and not in a built up area
Carole
2021 年 9 月入住 1 晚
Quest Ipswich 于 2021年09月24日 的回复
Thank you for your review and rating! We are glad you found our location central to your needs during you stay in Ipswich! Thanks for choosing Quest and we look forward to welcoming you back soon.
Kind regards,
Luke
Operations Manager
10/10 超赞
Linda
2021年09月19日
Linda
2021 年 9 月入住 1 晚
10/10 超赞
kylie
2021年08月31日
满意:清洁度、服务设施、住宿条件和设施
Clean and tidy, self contained and nice place to stay
kylie
2021 年 8 月入住 2 晚
Quest Ipswich 于 2021年09月1日 的回复
Thank you for your feedback and rating! We are glad you enjoyed you stay and look forward to welcoming you back again soon.
Kind regards,
Luke
Operations Manager
10/10 超赞
Allen
2021年06月21日
Allen
2021 年 6 月入住 2 晚
Quest Ipswich 于 2021年06月24日 的回复
Thank you for your 10 out of 10 rating! We are so thrilled to read you enjoyed your stay with us and we look forward to welcoming you back again soon.
Thank you for taking the time to write your 5 out of 5 review! The team was delighted to read you found them friendly and helpful, and that you found the apartments clean and to your liking. Our team take great pride in their work, and I'm glad this was portrayed through your feedback. Thanks for staying with us, we look forward to welcoming you back again soon.
6/10 一般
真实旅客
2021年05月31日
真实旅客
2021 年 5 月入住 1 晚
Quest Ipswich 于 2021年06月11日 的回复
Thank you for your rating. We would love to understand more about how we could improve your rating, feel free to contact us anytime. Thanks for choosing to stay with us, we look forward to welcoming you back again soon.
8/10 还可以
真实旅客
与家人出行
2021年05月24日
满意:清洁度、服务设施、住宿条件和设施
A clean and roomy accommodation.
Not enough car spaces available at peak times.
真实旅客
2021 年 5 月入住 2 晚
Quest Ipswich 于 2021年06月11日 的回复
Thank you for taking the time to write your kind review. We are so glad you found everything clean and roomy. Thanks for staying with us, we look forward to welcoming you back again soon.