“Paradisus is a gorgeous resort. We did upgrade to the Reserve & were treated with excellent service at check in with America & Roberto took excellent care of us the entire time with anything we needed!! The pool for the Reserve is very small & quite so we did stay at the main pool the entire stay which is amazing. The beach & water is absolutely gorgeous & swimmable. We did have to switch rooms due to the A/C not cooling but they did not hesitate to move us to make sure we were comfortable. The……
“This place is one of a kind. Service, amenities and food is excellent.
Though tours and spa is extremely overpriced there is enough promotions that one can use to pay for them.
We did have one hiccup though - we signed up for a tour to the city to do art walk, the day came … we waited in the lobby and 50 mins after our pick up time the concierge came to tell us that it is canceled. No one told us even though I made sure to check constantly even 3 hours before hand.
They tried to make it up to……
“My family's stay was extremely disappointing, and unfortunately the service did not meet the expectations we had for this resort. For **2 of the 4 nights** we stayed, my family went to bed hungry because we were unable to get dinner at any of the restaurants. None of the restaurants accepted reservations, only waitlists. Every evening we tried to dine, we were told the wait would be **about an hour**. Traveling with **three young children**, waiting that long simply wasn't realistic. We ended up……
“Our stay at Las Ventanas was one of the best luxury experiences we’ve ever had. From the moment we arrived until the day we left, every detail was flawless.
The service was truly exceptional—honestly a 20/10. Every member of the staff made us feel genuinely cared for, anticipating our needs before we even had to ask. We felt treated like royalty throughout our stay.
The resort itself is incredibly private, peaceful, and stunningly beautiful. The atmosphere is elegant without feeling……
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