Caerphilly Hotel with Pool

"It was a good location to stay for the monster jam monster truck event with my young son, 20 mins walking distance into the town and a helpful surprise with the play area by reception. The sofa bed was made up on our arrival which was helpful and the room was clean with all the basics we required. However, it was difficult for my son to go to sleep as the corridors were incredibly noisy till gone 10pm the first night - not exactly the hotel’s fault but maybe would be better to have more sound proofing? Or maybe encourage guests to respect others? We were on the 4th floor for reference. It would have been helpful if the receptionist had explained about the requirement to tap your key card inside the elevator to be able to reach your floor - a good security feature but not ideal if you don’t get told upon arrival and other guests tell you they had the same problem. Main reason for the poor review is that I’d contacted the hotel prior to my stay to ask about parking - it sounded safe and secure, and they sent a very warm and friendly email saying they’d do what they can to make our stay a relaxing one. However, my car was broken into and ransacked during my stay of 2 nights. My car alarm had clearly gone off and no none had noticed. I was parked close to reception!! Absolutely ruined our weekend. And when I reported it to reception, clearly shaken up, they couldn’t have cared less. So I presume this is a frequent occurrence."

"All great"

"Unfortunately we had some issues in the restaurant. There was an error and some items were missed from our order. It was eventually resolved but staff were unhelpful and didn’t even offer an apology. The lady on reception was exceptional though. She went out of her way helping us find our way to an event and arranging a late check out so my daughter could swim."

"Staff were fantastic, especially Rochelle!"

"Clean comfortable room and food was nice"

"The rooms were so beautiful and clean very friendly staff"

"Stayed in a standard double room, comfy bed, good shower, clean room and staff on reception were very friendly and helpful. Had a roast dinner in the browns restaurant, could be better considering how nice the dining area actually was to sit in. Nice pint of estrella though"

"Very average hotel. I paid for parking and still got a fine from parkingeye. Hopefully hotel will sort it"

"Good hotel and was perfect location for us with a 4 year old for the night. Hotel rooms are a little dated but all good, however, our bathroom toilet had a terrible public urine smell to it. We had already put the little one to sleep so we shut the door and didn’t mention it until before breakfast but was told on reception that you have to email to let a duty manager know… hopefully they read the email as still awaiting a response so I imagine they could be getting more complaints until they follow up our email which seems a strange way of dealing with the issue."