Overall good and everything needed is walking distance
Randy
2025 年 7 月入住 3 晚
4/10 很差
Ruby Adilene
2025 年 7 月 18 日
不满意:住宿条件和设施,清洁度
Pool was so dirty, the beach sand in front of the hotel had trash, more than normal.water in sink smelled funky. Drinks were not good
Ruby Adilene
2025 年 7 月入住 3 晚
6/10 一般
Roel
与家人及幼儿出行
2025 年 7 月 18 日
满意:服务设施
不满意:清洁度
The entire building looks very old. Even the white towels looked disgusting. The furniture and doors were dated. There was no wall decoration on the halllways. We found a disgusting spot in the bedding. It was NEVER CHANGED AT ALL. No extra pillows. The extra mattress never was delivered as we requested.
Roel
2025 年 7 月入住 2 晚
10/10 超赞
Ivan
与配偶出行
2025 年 7 月 14 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great value for the price
Ivan
2025 年 4 月入住 2 晚
8/10 还可以
Anna,Arlington
与家人出行
2025 年 7 月 14 日
满意:清洁度、员工和服务、服务设施
The first room we were in was a balcony room but it was moldy and toxic. We stayed in this room 5 nights but I was coughing and the smell was very apparent. I wish we would have moved sooner. The room across the hall was not moldy and was clean, but no balcony. The rooms on the Oceanside are likely very damp and moldy. The building needs to be renovated and resolved of mold. I would not have bought into their vacation package specifically due to this issue. The staff were wonderful, the food options were great and if you tipped the staff, the drinks kept coming without asking. The amenities were great - the kids had a blast in the pool, we enjoyed our spa massages, singing karaoke at night was a highlight, and the swim up bar was quite convenient. The boys enjoyed the activities particularly the pool party with bubbles! It was convenient to be able to access the ocean with lots of loungers with shade. We also purchased several excursions through the property and it was very convenient with transportation provided right at the lobby. All in all an enjoyable stay and other than the moldy balcony room, it was very enjoyable!!!
Anna
2025 年 7 月入住 2 晚
8/10 还可以
Katelyn
与配偶出行
2025 年 7 月 14 日
满意:清洁度、服务设施、住宿条件和设施
Enjoyed the all inclusive package. The only thing we didnt like was we were not allowed to take food from the beach Cafe to our private cabana
Katelyn
2025 年 7 月入住 4 晚
8/10 还可以
Estefania
2025 年 7 月 13 日
满意:住宿条件和设施,员工和服务
Es muy bueno pero el olor de la habitación se percibe como olor a húmedad. Como a un mueble viejo.
Estefania
2025 年 7 月入住 4 晚
6/10 一般
Amar
与家人出行
2025 年 7 月 7 日
满意:清洁度、服务设施、住宿条件和设施
The all inclusive is not really all.inclusive. it hits you when you sit down and the menu is presented. There are.premium meals that is not part of the all inclusive. The hotel should make this transparent at their booking website. Also, the alcoholic dirnks have a charge for single malt JW Black etc. Which are considered premium. This also needs to be disclosed.
Amar
2025 年 7 月入住 5 晚
10/10 超赞
Marcos Abraham De La
与家人及幼儿出行, 与家人出行
2025 年 7 月 6 日
满意:清洁度、服务设施、住宿条件和设施
Amazing
Marcos Abraham De La
2025 年 6 月入住 3 晚
6/10 一般
Gredis
与家人出行
2025 年 7 月 6 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff was amazing Julio is a bell boy and absolutely amazing and sweet! the hotel was good, the staff were great but the food was awful, i basically snacked for 5 days. If good food is needed don’t stay here if you plan on just eating outside the hotel it’s a perfect stay!
Gredis
2025 年 6 月入住 5 晚
6/10 一般
Latresha
与家人出行
2025 年 7 月 4 日
I liked the beachfront room but there were issues. Check in was long. They at first told me I had to pay extra for my kids. They corrected that. The hotel is older. I reported issues with turning off the tub water. They came on 2 separate occasions to "fix it". When I left it was still running, not leaking but running. The elevator was a mess on our check out date. Had to drag 4 suitcases down stairs. Housekeeping did not leave washcloths. Eventually found a housekeeping closet and started getting them myself. Buffet is not particularly good nor is room service. The best meals (steak, shrimp,etc) is considered "premium" and NOT part of the all inclusive plan. You had to pay extra for it. This was VERY disappointing. I never stayed at an all inclusive that was not all inclusive. We ended up going out for a few meals since we would have to pay for it either way. The location wasn't too bad but clubs were right down the street and I definitely heard it from our room. On the positive, views were nice and I would see staff cleaning down the lounge chairs and tables everyday. I liked that. Employees were generally nice. I definitely plan on visiting Cancun again but will definitely stay somewhere else.
Latresha
2025 年 6 月入住 6 晚
10/10 超赞
Pablo
与家人及幼儿出行
2025 年 7 月 2 日
满意:清洁度、服务设施、住宿条件和设施
Excellent Service, our special Concierge for Expedia customers was incredibly helpful and kind.
Pablo
2025 年 6 月入住 5 晚
10/10 超赞
Alexis
2025 年 7 月 2 日
Alexis
2025 年 6 月入住 2 晚
10/10 超赞
Ricardo
与家人出行, 团体旅客
2025 年 7 月 1 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Felipe , Teresa
Judith Liliana pool concierge, spider Miguel de Barra, los mejores siempre venimos a este hotel y siempre nos encanta regresar por ellos. Realmente un placer por todos y la convivencia.
Lo unico que no me gusto era en la manera que otra empleada (Paula) le gritó a Felipe en frente de todos, Era un gran grupo de nosotros y fue una falta de respeto muy grande.
Ricardo
2025 年 6 月入住 4 晚
2/10 糟糕
Angie
2025 年 6 月 30 日
Angie
2025 年 6 月入住 3 晚
10/10 超赞
Bianca Vanessa Romero
与家人出行
2025 年 6 月 29 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excelente lugar y muy cerca del centro
Bianca Vanessa Romero
2025 年 6 月入住 4 晚
10/10 超赞
Esmeralda
2025 年 6 月 29 日
满意:员工和服务,清洁度
Esmeralda
2025 年 6 月入住 6 晚
4/10 很差
Luis
与家人出行
2025 年 6 月 28 日
不满意:住宿条件和设施
I wanted to check out on the very first night as soon as I checked in, I was told that because I booked by Expedia a manager needed to approve my refund, next morning the manager refused to give the refund for the unused nights to Expedia so I was forced to stay or loose my 5 out of the 6 nights I had paid, I paid for an upgrade and the room was worst so I asked to be changed back, food so cheap as an example the restaurants don’t even have bacon for the breakfast buffet.
Luis
2025 年 6 月入住 6 晚
4/10 很差
Fernando
与配偶出行
2025 年 6 月 28 日
不满意:住宿条件和设施,员工和服务
Deficiencia en el sistema de atención al cliente al momento del arribo así como instalaciones en mal estado y mal funcionamiento de las mismas.
Fernando
2025 年 6 月入住 4 晚
10/10 超赞
Shamshil,Charlottetown
2025 年 6 月 27 日
满意:员工和服务,清洁度
It was good overall. Great view and beautiful beach without any rocks. Just make sure to travel during the non sea weed season. Close to supermarkets, clubs and ferry terminals. The only issue we faced was both elevators on our tower
Shamshil
2025 年 6 月入住 4 晚
10/10 超赞
Carla
与家人出行, 与配偶出行
2025 年 6 月 26 日
满意:清洁度、员工和服务、住宿条件和设施
Loved our stay! Only thing we would change would be the bar hours! We wanted all inclusive so we could drink unlimited but it was limited due to bars closing at 10:45 and opening at noon.
Carla
2025 年 6 月入住 1 晚
2/10 糟糕
april
与家人出行
2025 年 6 月 26 日
不满意:清洁度、服务设施、住宿条件和设施
The rooms are dirty and old , and the food is disgusting!
april
2025 年 6 月入住 3 晚
2/10 糟糕
Ronald Julius
与配偶出行
2025 年 6 月 25 日
满意:清洁度
不满意:住宿条件和设施,服务设施
If you like lots of noise continuously from 11:00 a.m. to 8:00 p.m. at night with no break and you enjoy riding creaky old elevators and a very small buffet then this is the place for you! Otherwise, I recommend you do what we did which was immediately check out of the hotel and find a more upscale resort.