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皇家顿好莱坞坎昆星球酒店，傲途格精选全包式度假村

4.0 星住宿

Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort

选择日期以查看价格

点评

7.8/10
不错

热门服务设施

  • 位于私人海滩
  • 游泳池
  • 含早餐
  • 全包
  • SPA
  • 免费 Wi-Fi
当前价格为 HK$1,989
总价 HK$2,470
包含税费
5 月 10 日 - 5 月 11 日

了解 VIP Access 给您带来的礼遇

会员可享更多礼遇

  • 银卡或以上等级会员预订指定 VIP Access 住宿时可省 15% 或更多
  • 体验顶级品质和卓越服务
  • 指定住宿可提供入住期间礼遇，以及免费升级客房、提前入住及延迟退房（情况允许时）

客房选择

可用的客房筛选条件
显示 16 种房型中的 16 种

显示STAR Class Producers Three Bedroom Suite的所有照片

客房景观

STAR Class Producers Three Bedroom Suite

  • 花园景观
  • 4187 平方英尺
  • 3 间卧室
  • 可容纳 12 人（按实际入住人数收费）
  • 2 张特大床, 2 张大床和 1 张双人沙发床或 1 张特大床, 4 张大床和 1 张双人沙发床

显示STAR Class Directors Suite Two Bedroom的所有照片

高档床上用品、羽绒被、迷你吧、客房内保险箱

STAR Class Directors Suite Two Bedroom

  • 花园景观
  • 1808 平方英尺
  • 2 间卧室
  • 可容纳 8 人（按实际入住人数收费）
  • 2 张大床, 1 张特大床和 1 张双人沙发床

显示STAR Class Producers Two Bedroom Suite Swim Out的所有照片

露台

STAR Class Producers Two Bedroom Suite Swim Out

  • 3606 平方英尺
  • 2 间卧室
  • 可容纳 8 人（按实际入住人数收费）
  • 2 张大床, 1 张特大床和 1 张双人沙发床

显示Directors Suite Two Bedroom的所有照片

高档床上用品、羽绒被、迷你吧、客房内保险箱

Directors Suite Two Bedroom

8.0 分，满分 10 分
非常棒
(1 条点评)
  • 花园景观
  • 1808 平方英尺
  • 2 间卧室
  • 可容纳 8 人（按实际入住人数收费）
  • 1 张特大床, 2 张大床和 1 张双人沙发床

显示STAR Class Entourage Suite的所有照片

高档床上用品、羽绒被、迷你吧、客房内保险箱

STAR Class Entourage Suite

8.0 分，满分 10 分
非常棒
(2 条点评)
  • 花园景观
  • 689 平方英尺
  • 1 间卧室
  • 可容纳 4 人（按实际入住人数收费）
  • 1 张特大床和 1 张双人沙发床

显示STAR Class Junior Suite Ocean View的所有照片

STAR Class Junior Suite Ocean View | 客房景观

STAR Class Junior Suite Ocean View

7.0 分，满分 10 分
不错
(2 条点评)
  • 海洋景观
  • 581 平方英尺
  • 1 间卧室
  • 可容纳 4 人（按实际入住人数收费）
  • 1 张双人沙发床和 2 张大床或 1 张特大床和 1 张双人沙发床

显示STAR Class Junior Suite的所有照片

高档床上用品、羽绒被、迷你吧、客房内保险箱

STAR Class Junior Suite

8.6 分，满分 10 分
优秀
(12 条点评)
  • 花园景观
  • 581 平方英尺
  • 1 间卧室
  • 可容纳 4 人（按实际入住人数收费）
  • 2 张大床和 1 张双人沙发床或 1 张特大床和 1 张双人沙发床

显示STAR Class Directors Suite One Bedroom的所有照片

高档床上用品、羽绒被、迷你吧、客房内保险箱

STAR Class Directors Suite One Bedroom

9.4 分，满分 10 分
绝佳
(3 条点评)
  • 花园景观
  • 1227 平方英尺
  • 1 间卧室
  • 可容纳 4 人（按实际入住人数收费）
  • 1 张双人沙发床和 1 张特大床

显示Junior Suite Swim Out的所有照片

高档床上用品、羽绒被、迷你吧、客房内保险箱

Junior Suite Swim Out

9.0 分，满分 10 分
非常棒
(25 条点评)
  • 581 平方英尺
  • 1 间卧室
  • 可容纳 4 人（按实际入住人数收费）
  • 1 张双人沙发床和 2 张大床或 1 张特大床和 1 张双人沙发床

显示STAR Class Directors Suite One Bedroom Swim Out的所有照片

露台

STAR Class Directors Suite One Bedroom Swim Out

  • 1227 平方英尺
  • 1 间卧室
  • 可容纳 4 人（按实际入住人数收费）
  • 1 张双人沙发床和 1 张特大床

显示小型套房的所有照片

�高档床上用品、羽绒被、迷你吧、客房内保险箱

小型套房

8.0 分，满分 10 分
非常棒
(69 条点评)
  • 花园景观
  • 581 平方英尺
  • 1 间卧室
  • 可容纳 4 人（按实际入住人数收费）
  • 2 张大床和 1 张双人沙发床或 1 张特大床和 1 张双人沙发床

显示Directors Suite One Bedroom的所有照片

高档床上用品、羽绒被、迷你吧、客房内保险箱

Directors Suite One Bedroom

7.8 分，满分 10 分
不错
(8 条点评)
  • 花园景观
  • 1227 平方英尺
  • 1 间卧室
  • 可容纳 4 人（按实际入住人数收费）
  • 1 张特大床和 1 张双人沙发床

显示Entourage Suite的所有照片

高档床上用品、羽绒被、迷你吧、客房内保险箱

Entourage Suite

7.4 分，满分 10 分
不错
(3 条点评)
  • 花园景观
  • 689 平方英尺
  • 1 间卧室
  • 可容纳 4 人（按实际入住人数收费）
  • 1 张双人沙发床和 1 张特大床

显示STAR Class Junior Suite Swim Out的所有照片

高�档床上用品、羽绒被、迷你吧、客房内保险箱

STAR Class Junior Suite Swim Out

7.0 分，满分 10 分
不错
(11 条点评)
  • 581 平方英尺
  • 1 间卧室
  • 可容纳 4 人（按实际入住人数收费）
  • 2 张大床和 1 张双人沙发床或 1 张特大床和 1 张双人沙发床

显示STAR Class Producers Two Bedrooms Suite的所有照片

客房景观

STAR Class Producers Two Bedrooms Suite

10.0 分，满分 10 分
绝佳
(2 条点评)
  • 花园景观
  • 3606 平方英尺
  • 2 间卧室
  • 可容纳 8 人（按实际入住人数收费）
  • 2 张大床, 1 张特大床和 1 张双人沙发床

显示Junior Suite Ocean View的所有照片

Junior Suite Ocean View | 客房景观

Junior Suite Ocean View

8.0 分，满分 10 分
非常棒
(14 条点评)
  • 海洋景观
  • 581 平方英尺
  • 1 间卧室
  • 可容纳 4 人（按实际入住人数收费）
  • 1 张双人沙发床和 2 张大床或 1 张特大床和 1 张双人沙发床
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街区简介

皇家顿好莱坞坎昆星球酒店，傲途格精选全包式度假村位于女人滩，位于私家海滩。如果您的日程安排包括外出活动，Ultramar费里波托华雷斯和穆赫勒斯岛码头肯定值得一逛，若对购物情有独钟，可以前往坎昆购物中心和坎昆港口码头镇中心购物中心。带孩子一起旅行？请考虑选择女人岛西岸，坎昆角和尼祖克国家公园，或者到贝托阿维拉棒球场参加一场活动或游戏。访问我们的女人滩旅行指南
地图
Carretera a Punta Sam SM6 MZA 2 Lot 7-8, Costa Mujeres, QROO, 23028

附近有什么？

  • 女子海滩
    女子海滩
    车程 11 分钟 - 5.8 公里
  • El Meco 遗址
    El Meco 遗址
    车程 17 分钟 - 11.1 公里
  • Playa Mujeres 高尔夫俱乐部
    车程 9 分钟 - 4.5 公里
  • Punta Sam海滩
    车程 14 分钟 - 8.3 公里
  • 蓬塔萨姆渡轮码头
    车程 14 分钟 - 8.3 公里

周边介绍

  • 坎昆国际机场 (CUN) - 41 分钟车程

餐厅

  • So Cal Gourmet Food Emporium
    步行 1 分钟
  • Grand Caribe
    步行 8 分钟
  • Kulinarium Riu Latino
    车程 3 分钟
  • The Shores Restaurant
    步行 1 分钟
  • Restaurante Grill
    步行 8 分钟

住宿简介

皇家顿好莱坞坎昆星球酒店，傲途格精选全包式度假村

高档全包型住宿
在皇家顿好莱坞坎昆星球酒店，傲途格精选全包式度假村，您可享受免费自助式早餐、泳池酒吧和池畔酒吧。这个住宿提供私人海滩和海滩按摩等设施/服务，是沐浴阳光的理想去处。在店内水疗中心享受按摩、面部护理和指（趾）甲修剪和护理。店内国际美食餐厅So Cal Gourmet Emporium提供早餐、午餐和晚餐。健身俱乐部设有健身课程和瑜珈课程，皇家顿好莱坞坎昆星球酒店，傲途格精选全包式度假村还提供杂货店/便利店、露台和店内设计师品牌店。住客可连接免费房内 WiFi，与亲朋保持联系，还可获享咖啡店/咖啡馆和花园等设施/服务。
入住期间，您还可享受以下礼遇：
  • 4 个室外游泳池和儿童游泳池，配备日光浴躺椅、池畔遮阳伞和泳池酒吧
  • 无烟场所、24 小时前台服务和礼宾服务
  • 多语言服务、海滩遮阳伞和电梯
  • 旅游/票务服务、婚庆服务和大堂咖啡/茶
  • 在住客点评中，员工服务得到了一致好评。
客房特色
所有 648 间客房均配有24 小时客房服务和高档床上用品等舒适设施/服务，还有可存放笔记本电脑的保险箱和笔记本电脑工作区等贴心细节。
其他客房便利设施/服务还包括：
  • 免费婴儿床和免费加床
  • 大花洒淋浴喷头、名牌洗护用品和吹风机
  • 平板电视，带收费电视频道
  • 衣柜/壁橱、阳台和独立的起居区

全包详情

此住宿是全包住宿。房价包含住宿内的餐饮费用（可能会有部分限制）。

奖项与背景

生态认证住宿
此住宿参与了Travelife 认证，该计划可衡量住宿对以下一个或多个方面的影响：环境、社区、文化遗产及当地经济。

同类型住宿

酒吧（店内）
皇家加勒比好莱坞坎昆成人场景，Autograph Collection® 全包式度假村 - 仅限成人
  • 游泳池
  • 含早餐
  • 全包
  • SPA
8.0 分，总分 10，很好，732 条点评
新价格 HK$2,072
总价 HK$2,570
包含税费
5 月 11 日 - 5 月 12 日
皇家加勒比好莱坞坎昆成人场景，Autograph Collection® 全包式度假村 - 仅限成人
对比同类住宿

住宿服务设施

网络

  • 所有客房提供：免费 Wi-Fi
  • 部分公共区域提供：免费 Wi-Fi

停车设施和交通

  • 店内不提供停车位

餐饮

  • 每日 07:00 至 11:00 提供免费早餐自助餐
  • 1 家餐厅
  • 1 家酒吧/酒廊
  • 1 家咖啡店/咖啡馆
  • 1 间池畔酒吧
  • 1 间泳池酒吧
  • 公共区域提供咖啡和茶
  • 小吃店/熟食店

店内餐厅

  • East Sushi & Teppanyaki
  • Gusto Italian Trattoria
  • La Cocina Mexican Cuisine
  • So Cal Gourmet Emporium
  • Sunset Strip Steakhouse

休闲活动

  • 4 个室外泳池
  • 儿童泳池
  • 健康俱乐部
  • 健身课程
  • 免费儿童俱乐部
  • 普拉提课程
  • 全套 SPA 服务
  • 设计师品牌店
  • 游乐场
  • 瑜伽课程

家居型

  • 4 个室外泳池
  • 儿童泳池
  • 儿童游戏
  • 客房内婴儿床
  • 免费儿童俱乐部
  • 免费折叠床/加床
  • 小吃店/熟食店
  • 游乐场
  • 杂货店/便利店

便利设施

  • 24 小时前台服务
  • 发廊
  • 礼品店/报摊
  • 旅行指南
  • 行李寄存
  • 杂货店/便利店

住客服务

  • 干洗/洗衣服务
  • 观光和订票协助
  • 婚庆服务
  • 客房清洁（每日）
  • 礼宾服务
  • 通晓多种语言的服务员
  • 夜床服务

商务服务

  • 会议中心
  • 商务中心

室外

  • 池畔躺椅
  • 地处私人沙滩
  • 花园
  • 露台
  • 沙滩遮阳伞
  • 泳池遮阳伞

全套 SPA 服务

  • 产前按摩
  • 美甲/修脚
  • 面部护理
  • 热石按摩
  • 瑞典式按摩
  • 深层组织按摩
  • 泰式按摩
  • 运动按摩

无障碍设施

  • 如果您需要特殊无障碍设施，请在预订成功后，使用收到的预订确认信息与住宿联系。
  • 电梯
  • 方便轮椅进出
  • 方便轮椅进出的登记处
  • 方便轮椅进出的礼宾接待处
  • 轮椅可通行（可能有限制）
  • 轮椅无障碍通道

其他

  • 建于 2019 年
  • 无烟住宿

客房服务设施

卧室

  • 高档床上用品
  • 免费婴儿床
  • 免费折叠床/加床
  • 羽绒被
  • 遮光窗帘

浴室

  • 吹风机
  • 肥皂
  • 淋浴
  • 名牌洗护用品
  • 提供毛巾
  • 拖鞋
  • 卫生纸
  • 洗发水
  • 雨淋式花洒
  • 浴袍

娱乐

  • 可收看付费有线频道的纯平电视

餐饮

  • 24 小时客房送餐服务
  • 咖啡壶/茶具
  • 迷你吧
  • 免费瓶装水

其他

  • 笔记本电脑工作区
  • 电话
  • 吊扇
  • 独立起居区
  • 可存放笔记本电脑的保险箱
  • 空调
  • 书桌
  • 外侧走廊入口
  • 熨斗/熨衣板

政策

入住

开始办理入住：15:00；停止办理入住：00:00
提供无接触办理入住服务
延迟入住需视供应情况而定
住客需年满 18 岁

退房

12:00 之前退房
提供无接触办理退房服务
延时退房需视供应情况而定
需付延时退房费

特别入住说明

前台工作人员将在住客到店时接待
住宿提供的信息可以使用自动翻译工具进行翻译

进入方式

前台

宠物

不可带宠物

儿童及加床

欢迎儿童入住。
1 名 1 岁及以下儿童可免费入住，前提是这名儿童与父母或监护人同住一间房并共用现有床褥。
免费提供折叠床/加床。
住宿接待方可应要求提供免费儿童床

该住宿接受的付款方式

重要信息

费用

您需要到店支付以下费用。费用可能包含适用的税费：

  • 征收城市税：每人每晚 MXN35.193

这里已包括住宿向我们列出的全部收费项目。

其他项目

  • 需付延时退房费（视供应情况而定）

上面所列内容可能并不完整。这些费用和押金可能不包括税款，并且可能会随时发生变化。

您需知道

可能需收取加人费用，具体费用取决于住宿的政策。
入住时可能需要出示政府核发的身份证件（带照片）和信用卡、借记卡或缴付现金押金，以便于支付其他杂项的费用
特殊要求视入住时的具体情况而定，可能产生额外的费用。不能保证满足特殊要求。
此住宿接待方接受的付款方式有：信用卡、借记卡，以及现金
该住宿场所采用的安全设施包括：灭火器和烟雾报警器。
此住宿拥有阳台、庭院、露台等户外空间，可能不适合儿童入住。如果您有顾虑，我们建议您在到店前联系住宿接待方，以确认他们是否可以为您安排合适的客房
住宿登记号003-007-003963/2025

其他注意事项

07:00 至 20:00 可使用游泳池。
只有经过登记的住客才可进入客房。

住宿的其他常用名称：

Planet Hollywood Beach Resort Cancun - All Inclusive Hotel
Planet Hollywood Beach Resort Cancun
Planet Hollywood Beach Resort Cancun All Inclusive

常见问题

皇家顿好莱坞坎昆星球酒店，傲途格精选全包式度假村有游泳池吗？

是的，此住宿设有4 个室外游泳池和儿童游泳池。游泳池开放时间：07:00–20:00。

皇家顿好莱坞坎昆星球酒店，傲途格精选全包式度假村住宿费用是多少？

截至 2026 年 4 月 16 日，我们找到的皇家顿好莱坞坎昆星球酒店，傲途格精选全包式度假村 2 位成人 1 晚最低价是 HK$1,989（不含税费），入住日期是 2026 年 5 月 10 日。这个价格基于我们在过去 24 小时内找到的，未来 30 天的最低每晚房价。价格可能会有所变动。选择您需要住宿的日期，可以看到更加准确的价格。

皇家顿好莱坞坎昆星球酒店，傲途格精选全包式度假村允许宠物入住吗？

不可以，该住宿不允许宠物入内。

停车费是多少？

皇家顿好莱坞坎昆星球酒店，傲途格精选全包式度假村不提供停车服务。

何时可在皇家顿好莱坞坎昆星球酒店，傲途格精选全包式度假村办理入住？

开始办理入住：15:00；停止办理入住：00:00。 在限定时间内可安排延迟入住。

何时可在皇家顿好莱坞坎昆星球酒店，傲途格精选全包式度假村办理退房？

退房时间为 12:00。延迟退房会收取费用（视客房供应情况而定）。

皇家顿好莱坞坎昆星球酒店，傲途格精选全包式度假村提供全包式服务吗？

是的，这是全包式住宿。

皇家顿好莱坞坎昆星球酒店，傲途格精选全包式度假村的地址在哪里？

这家女人滩住宿位于海滩之上，距离Playa Mujeres 高尔夫俱乐部 4.5 公里，而且距离女子海滩和Punta Sam海滩不到 10 公里。而且，Ultramar费里波托华雷斯和厄尔尼诺海滩距离酒店不到 15 公里。

点评

关于皇家顿好莱坞坎昆星球酒店，傲途格精选全包式度假村的点评

7.8

还可以

8.4

清洁度

8.4

服务设施

8.0

员工和服务

8.2

住宿条件和设施
10 分 - 超赞。459 条好评，共有 1001 条点评
8 分 - 还可以。213 条好评，共有 1001 条点评
6 分 - 一般。149 条好评，共有 1001 条点评
4 分 - 很差。81 条好评，共有 1001 条点评
2 分 - 糟糕。99 条好评，共有 1001 条点评

点评

10/10 超赞

Emily

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
My stay at planet hollywood was amazing. Thank you so much to all the staff. The two concierges David & Dana were truly amazing in catering to us. They booked all our reservations, made sure we were comfortable & taken care of all the time. The front desk staff were so kind as well, they had upgraded us to Star class free of cost. The rooms were gorgeous, best room I had stayed at in cancun. The restaurants were very tasty. I would definitely be returning! Thank you again.
2026 年 4 月入住 4 晚

4/10 很差

Hary

团体旅客
满意：住宿条件和设施，清洁度
不满意：员工和服务
No options for food beside the pool and beach. Entertainment is good Food is dining restaurants is very ok
2026 年 4 月入住 4 晚

10/10 超赞

Armando

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Super bien todo, gracias al apoyo de Miguel supervisor de recepción, gracias a Dana y David siempre nos apoyaron con todo para tener una estadía mejor , felicitaciones para Silvia (disco) es una personas super especial con toda la actitud del mundo, necesitan más personal como estás personas que menciono.
2026 年 4 月入住 1 晚

10/10 超赞

Armando

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Super atención por parte de Miguel el supervisor de la recepción, una atención única,excelente atención por parte de dana y David, la atención de Silvia (disco) super execelente persona necesitan más personal como esa mujer siempre atenta y amable.
2026 年 4 月入住 1 晚

8/10 还可以

Luis Alberto

与家人及幼儿出行
满意：清洁度、员工和服务、住宿条件和设施
Recibimos un trato excelente por parte de Dana Gtz y David Albahari los embajadores de Expedia. Desde el día 1 nos apoyaron y fueron increíbles con nuestra familia. Quedamos satisfechos con el hotel en general. Creemos que si le hace falta un poco de mantenimiento al hotel para que no se vea “viejo”. La comida buena pero puede mejorar. La atención del personal fue buena. Los encargados de amenidades fueron excelentes, el Dj Nava, Mar, etc. Las chicas del Kids club igual super lindas con mis hijas. Si volveríamos.
2026 年 4 月入住 3 晚

10/10 超赞

Gicela

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Bien
2026 年 3 月入住 1 晚

8/10 还可以

Ubaldo

满意：清洁度、员工和服务、服务设施、住宿条件和设施
****Expedia crew team David and Dana were exceptionally helpful, our family felt very special with their support provided during our visit. *** Rooms .- closed doors and bathroom doors not well maintained not locking and continuously you need to get it close in order to prevent any accident while walking around the room. Pool.- Hotel has 3 pools for families but not enough big and not enough chairs to get sitting around 100 chairs for a big complex you have to wake up at 6:00 am to be able to get a couple of chairs, if so you step by 7:00 am all of them are busy. Food.- Mostly in the pool area you would be able to find hot dogs, burgers and pizza, if do you need any other plate you need to walk over the restaurant. Entertaining shows were good, Hindu restaurant also fantastic, 5 stars Italian restaurant not too good. 3 stars Japanese restaurant 5 stars. Steak House hoster very mean, waiter manager looked very stressed passing it to the team.
2026 年 4 月入住 4 晚

10/10 超赞

Doorjodhan

与家人出行
The room and all the amenities were great
2026 年 4 月入住 4 晚

10/10 超赞

Dawn

与家人及幼儿出行, 团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We stayed on the family side as a family of 4 having a 13- and 17-year-old. Our room was kept clean and housekeeping was always available to provide the extras as requested. Our kids loved having room service as an option for food in the late evenings or when they did not feel liking venturing out in the sun. We all enjoyed the swim-up bars for the refreshing drinks. Most of all we appreciated discovering upon our arrival that Expedia had already made dinner reservations for us for each night of our stay - this was a pleasant surprise and definitely a perk that we having been talking about with others. In addition to the dinner reservations, Expedia staff checked in with us frequently to assist with any questions or reservations that we had or may want at the resort. Having booked through Expedia made the stay a little more special!
2026 年 3 月入住 7 晚

10/10 超赞

Edward

团体旅客
满意：清洁度、员工和服务、住宿条件和设施
Nice gym
2026 年 3 月入住 5 晚

8/10 还可以

James

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We stayed at Planet Hollywood for our family spring break, and with several other families. We have nothing but wonderful things to say about the staff, especially David and Dana, who were always checking in with us, helping to make sure we had a dinner reservation for our larger group, as well as reserving cabanas for us for several days. Our room was great… two queens and a sofa bed was good for a family of four. The housekeeping staff did a great job, the room was always clean and tidy. No bugs, brought us extra towels quickly if needed, the a/c worked great, as well as the ceiling fan. The only “annoyance” was with the folks who stock the fridges. Two beers a day for a family of four is “no bueno” - but David and Dana always helped here. As far as the restaurants, we did the hibachi one night, Italian two nights, steakhouse two nights and sports bar one night. No complaints about any of them, only comment is that we preferred to order from the menu versus the family style. Food was good for both, but they just seemed to hurry us along more with the family style… not sure why, just an observation. The fresh pizzas were AMAZING and great for lunch time at the pool. We did order room service for breakfast almost every day, and also was very good. We did not have the star class upgrade, but one of the families we were with did. It was definitely a different vibe and crowd, but not a significant difference in our overall experience. Highly recommend PH!!
2026 年 3 月入住 6 晚

10/10 超赞

Jason

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Star Class breakfast and lunch through were outstanding, as were the pizzas and taco truck on the adult side. Dinners were average except for the Italian restaurant which was very good. Avoid family style service. The butlers/concierge service was hugely helpful in making reservations. Could not have done it without them.
2026 年 3 月入住 6 晚

10/10 超赞

Harsh

团体旅客
满意：服务设施，员工和服务
Dana and David were very caring. Without them it was impossible to get our restaurants reserved. They got us a complementary poolside cabana and 3 hrs time at trampoline park.
2026 年 3 月入住 7 晚

8/10 还可以

Virgen

与家人及幼儿出行
满意：清洁度
不满意：员工和服务
They need to improve the rooms—they have a strong musty smell, and my daughter got sick. They should also have more music and more activities for both adults and children. The staff is insufficient; the lines are long, and the wait times are high because there aren’t enough staff members.
2026 年 2 月入住 4 晚

8/10 还可以

Vinay

与家人及幼儿出行
满意：清洁度、员工和服务、住宿条件和设施
Clean room, helpful staff.

10/10 超赞

Amy

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The room was beautiful and staff were great. I had a beautiful ocean ciew
2026 年 3 月入住 7 晚

10/10 超赞

Satish

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Our two Expedia Ambassadors, Dana and David were amazing!! They were very attentive and went above and beyond to make our stay at the resort smooth and enjoyable. In particular, when the headboard above one of our beds fell at 10 at night, we sent David a message and he had maintenance in our room within 5 minutes to fix the problem. And the next day without us asking he arranged for our kids to get a free day pass at Planet Play to make up for the inconvenience. We really appreciate that level of excellent service.
2026 年 3 月入住 4 晚

8/10 还可以

Laura

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was nice,
2026 年 3 月入住 7 晚

8/10 还可以

Lorie

与家人出行
满意：清洁度
Difficult trying to find a chair at the beach or pool area even at 6 a.m. Travelers are able to out a towel (hold) chairs and nit appear until mid afternoon. It’s a challenge to find towels at the start of the day. The resort requires a lot of walking to reach pools, beach and restaurants.
2026 年 3 月入住 5 晚

8/10 还可以

RICHARD

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Our room was clean and comfortable staff was terrific especially our star level concierges Dana and David. They checked on us twice a day to see if needs were met and helped make dinner reservations for our group of 26 family, Thank you from all of us to all involved with making the dinner come together perfectly. Over all we had a great stay and the resort is very nice. Food was all okay. There are a few items that I I think it could be improved, in my opinion. The wifi signal was very weak in some areas and dropping out especially around the family pool area Need more pool area chairs, lounge chairs and pool beds. The lounger and towel game goes on as everywhere we have stayed. There is lots of room for more palapas' and furniture. We were in building 31 fifth floor and the elevator was broke down the last five days and we had to use the service elevator which was very busy with the house keeping. On our last day when we were leaving that was broke down as well and we had to take the stairs to leave at 3am and bellboy was late causing me to carry our luggage down 5 floors while my wife uses a cane for mobility issues making it very difficult for her to use the stairs. Over all the resort is very nice and would recommend it. And thanks to Expedia for the upgrade to Star Class it was a very nice surprise
2026 年 3 月入住 7 晚

8/10 还可以

Darryl S Douglas

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I wish I could rate this property a 4.5. It wasn't Excellent, but it was better than just Good. Family of four (husband, wife, 2 kids[16 & 9]) The landscaping, rooms, restaurants, amenities were all very clean. The buffet was extremely diverse & plentiful. The pool areas were very large & the options for cabana opportunities were sufficient. The staff was friendly at every turn. The check-in/out process was fairly simple. The proximity for all the amenities were fairly close (at least to our room). Here is why I didn't rate a 5: - Unfortunately I believe a new employee was checking us in. They provided an incorrect phone number for our stay. This is massively important because the resort uses Whats App for communication. The butler service that comes w/ Star Class was not properly utilized our lst day. Prior to our arrival they requested a Pre-Checkin which I completed (includes my mobile number). They also emailed me multiple times prior to my stay, could have been another method to contact me. I called Room Service to discuss restaurants. When I hung up, my butler called back & we corrected the number. He was phenomenal thereafter. - Price. Due the price of the resort there should be two things; either have more restaurants or increase the amount of open slots. I feel if a person has paid extra for Star Class, give them an option to wait for next availability. Pro tip: Reserve room prior so you can use app to reserve restaurants in advance.
Race car amenity
2026 年 3 月入住 3 晚

10/10 超赞

Joshua

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice, place, beautiful beach and friendly staff. Our Expedia concierges were very friendly and helpful!
2026 年 3 月入住 7 晚

10/10 超赞

Ashley

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We had a wonderful time here in March '26! The staff were all very friendly and helpful. We especially appreciated the exceptional service from the Expedia reps, Dana and David. They checked in with us every day to make sure we had everything we needed!
2026 年 3 月入住 7 晚

10/10 超赞

Angela

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Our stay at an all-inclusive beach resort in Cancun was absolutely amazing! The resort itself was beautiful, with stunning ocean views and well-kept grounds that made it feel like a true getaway. The food was great with plenty of options, and the entertainment each day and night kept things fun and lively. The pool was beautiful and the lazy river was so much fun! What really made the experience special was the staff. Julio, a poll server was incredible—always friendly, attentive, and made sure everyone was having a great time. He was the kindest, most genuine person, so I highly recommend tracking him down. Dana and David with Expedia were also amazing and helped make the whole trip smooth and enjoyable from start to finish. Overall, it was a fantastic vacation with great service, great food, and a beautiful setting. We would definitely come back!
2026 年 3 月入住 7 晚

10/10 超赞

Cheryl

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
swim up was an excellent addition to our family vacation. Kids area was enjoyed by all
2026 年 3 月入住 7 晚