Cancun Ciclopista Hotels

"Grounds for complaint: Material Misrepresentation (Private Pool) The listing advertised a private pool, which directly influenced our booking decision. The pool is in fact public/shared. Under VRBO standards, listings must be accurate and not misleading. This is a clear violation. Property Not as Described / Below Acceptable Standard The house is old, poorly maintained, with visible cracks and signs of neglect. There were flooding issues, impacting normal use of the property. This does not meet reasonable expectations for a property at this price point. Undisclosed Safety Hazard The stairs are unsafe, particularly for children. This represents a material safety concern that was not disclosed in the listing. Missing Essential Amenity There is no AC in the TV/lounge area, making a primary living space uncomfortable and inconsistent with the listing presentation. Price vs. Delivered Value The property is significantly overpriced relative to its condition, safety issues, and inaccurate description. While the host, Ricardo, was polite and responsive, the issue is not service. The issue is non-compliance with VRBO’s requirement for accurate representation of the property. Policy Basis for Refund Request: Under VRBO’s Book with Confidence Guarantee, guests are entitled to support when a property is materially misrepresented or not as described. This booking meets that threshold due to: False representation of a key amenity (private pool) Undisclosed safety risks Property conditio"

"Yes parking very easy,and bar was excellent "

"I always try to be fair when I put reviews. We picked this hotel based on reviews and distance from the airport, as well there were only few choices available around the airport. read the reviews when I was booking, the firts ones very nice and high scores. Sadly, I got the worse rooms, beds, air conditioning… To be honest I think I was scammed; the pictures shown in the internet don’t match with the rooms I saw. I traveled with my husband and two daughters, the first room assigned smelled bad, the first thing I noticed how dirty the pillows and bed sheets were; I asked for new sheets. Then I noticed the bathroom… immediately I asked for another room (I was thinking to leave the hotel and ask for reimbursement but I got a bit scared since it was midnight). A second room was given, the smell again, air conditioning wasn’t working well; again, bed sheets very dirty. The front desk guy tried to be very nice, he gave us new sheets. I could not sleep even a bit… I was uncomfortable, people were noisy. I gave thanks when the alarm was off at 5:30am. The price of this rooms should be at most 35- 40$. I felt sorry for my kids and husband for being put in such situation. Lastly, I do not recommend to stay in such conditions, specially dirty bed clothes and smelly and dirty restrooms. "

"It’s clean and the staff are very friendly and helpful! "

"Great place"

"Very nice and clean house! Staff was awsome🙌 they were very helpful. "

"Absolutely loved this hotel - the staff were so kind, hotel is adorable and clean. We would stay here again, so many great places to eat around the hotel along with a great coffee shop inside the hotel. "

"The room was very clean, the bed was excellent, I rested very well, and they are located very centrally near restaurants."

"The apartment was very clean and comfortable overall, the hosts Raul and Pedro were very attentive even before we arrived, and there were some thoughtful touches that made it worth returning. I recommend this place 100%."