"The hotel was very good in all ways; however, it was the staff who made the experience memorable. The two people who greeted me at reception were exceptional in conducting their work.
The Asian gentleman who was at the desk several days/evenings greeted people with a smile, was knowledgeable and efficient. He assisted me with a speedy check in and with answers to my questions about the neighborhood.
The African American woman who was on duty on my last day was equally pleasant and helpful. Having quality in these positions makes a huge difference in the overall experience.[I wrote down both employees’ names but unfortunately lost the note.]"
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