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"A great location and great value for New York "

"The Arlo was Fantastic! The staff was welcoming and very helpful. The room was clean and comfortable and the AC was ice cold. Cute little rooftop bar with good views of the city. The location was great, close to broadway shows and all that the west side has to offer. I will absolutely consider staying here again on my next visit. "

"Wonderful experience at check-in, friendly accommodating, and helpful. Clean and comfortable room. "

"Great location and service. Staffs are amazing and very helpful. Free luggage storage service and early checking in offered by Sahar are such big help for us. We had a great 5 nights stay and will come back again for sure! "

"It was good overall, with live music at night, a bar inside the hotel, super close to Times Square, and good restaurants. everything was clean in the room, and very good service from the Dominican receptionist (I don't remember her name), I only know that she was magnificent."

"My stay at Hard Rock Hotel New York was phenomenal! The musician-themed floor and room, adorned with vibrant decor honoring music legends, created an immersive, unforgettable vibe. The room was spotlessly clean, with fresh, comfortable bedding that ensured a restful night. Breakfast at Sessions was a highlight, featuring a delightful menu with the standout avocado toast. The daily rotating fresh fruit selection added a vibrant, refreshing touch. The staff’s customer service was exceptional—warm, attentive, and always accommodating. Highly recommend this rockstar experience!"

"Room was good size for the area. People were nice. Location was awesome. View was great. Ice maker worked. No complaints."

"What a find!! Right inside Grand Central Terminal, easy indoor access to Metro North trains. "

"There are a couple of things I would like to address before you book here. My stay was terrible… not only did I feel like I was racially profiled but I was rudely woken up about 3 times in the middle of the night by phone calls and our tv did not work… when we checked in to the hotel where were heading to our hotel room and we were asked to show our key car amongst about three white family. I understand that the security has to ask to check your key which is fine but it becomes excessive to where every time when I went downstairs no one was asked but me and my partner. Another incident happened when all the seats were taken in the lobby keep in mind it was like 90 degrees outside in the city heat and I’ve been walking alot and I needed to charge my phone I asked the bellhop if I could charge my phone in the lobby he told me i could sit and charge it that was fine it’s when another man in a suit came toward my partner and I and was told to stand up because he didn’t want to the owner of the hotel to see that we are sitting on the floor yet again there was also another family (white) sitting on the floor and nothing was told to them it made us uncomfortable. This is also my second stay here there first time we got asked excessively about our key card but we thought it was normal. Now that this is my second stay I see that it’s targeted. I will not be stay here again…"