It would have been nice to have had breakfast - in fact, any food at all. I checked in around 5:30 pm . The gentleman at reception was neither unpleasant nor welcoming. He said very little, except that there were two bookings, one of which I did not know of. That was the total of the conversation - except to tell me my room number, give me my key, and point to where the lifts were. So with no welcome or information offered on where to eat, drink, or anything at all,I proceeded to my room, thinking all the information would then be there. There was nothing apart from a leaflet on sustainability and a Do Not Disturb sign.I went downstairs back to reception, where there was a lengthy queue of people, so I proceeded to the hospital to find out where I would be going in the morning, as I had a very early admittance time. On the way back, there were still a lot of people, so I continued onwards and could see a sign for a restaurant, but not knowing if reservations were required, and at the risk of embarrassment, I declined to go in.I returned to my room and this is where I stayed until the morning.I had brought some yoghurt and fruit with me as advised by the hospital for my stay, so I ate this. The first face you see on arrival is a very important one and can either put someone at ease and make them feel comfortable and welcome, or not. He did not. The room was also cold all night and the heating would not go any higher. Not a great experience in a lovely hotel and room