London Crabtree Fields Hotels

"We paid for an upgrade on arrival and wer epromised a room with a view, we arrived at our room on the 11th floor overlooking the bridge to find another party already inside. We went back to reception and were given a room on the 4th floor without a view, which we were told was for the time being, but as we had plans we couldn't hang around to move rooms that evening. We spoke to staff about this twice during our stay and were told they were leaving a note for management, and have emailed with no response. Hotel is in a good location and reasonable but very disappointed that we paid for an upgrade and that we have received no explanation or response. "

"The hotel was very good, room clean, nice new shower. Staff were friendly, breakfast was very good with lots of options and the location was great for where I needed to be. My only issue was being on the 1st floor. I must have been above the kitchen area because I was woken up about 5am with constant doors being banged shut."

"Clean and great location "

"Very nice location. Right next to British Museum "

"Clean room "

"Excellent hotel in central London. Unbeatable location. Easily accessible via the Tube from Heathrow."

"Good location. My bed was incredibly hard and uncomfortable which meant that I didn’t sleep very well at all for two nights. The shower head was broken making showering not good but apart from those two things, I was really pleased with the hotel. "

"Nice room but the windows need double glazing as I could hear the kitchen staff slamming the back door until late"

"The location is absolutely fantastic. Steps away from the Piccadilly Circus Tube station, tons of restaurants nearby (including Chinatown), and even multiple grocery store options. The Cocoon room was perfect for a solo traveler trying to adjust to the time zone. There was no city noise, despite being in a very busy area. I didn't like that there was an extra fee (£40) to check in early and a fee to hold onto your bags (£15) if you want to explore while waiting for check in time. Also, check out at 10am is a little ridiculous. All the staff that I interacted with were lovely and very helpful when I needed to ask for towels, etc. "