Lodges in Emmet County

"We tried to cancel due to my work and was denied and lied too about it. So went and giled a complaint with the store."

"The hotel itself was beautiful but unfortunately I fell in the shower for the 1st time in my life due to the poorly designed shower which allows water to spray outside of the shower. In a room with 2 queen beds and sleeps 4 you are provided with 4 bath towel sets and 1 small bath mat which is also not much thicker than a regular towel made of cotton. The shower stall itself only has a half of a glass wall which definitely does not stop the spraying of water outside of the shower. There are no anti slip mats/strips or signs warning you that water will in fact spray all over the floor soaking the only one bath mat provided. There absolutely needs to be some sort of anti slip mat or coated strip to prevent anymore falls. I’m also extremely disappointed and concerned why an incident report or even a statement wasn’t taken from me by the manager. I was instructed by the manager that it was against corporate policy and to send my information through the managers email which I did. I also was given an assistant managers phone number as well has a hospitality phone number which I left. I really hope management contacts me very soon to address this concern. "

"Na"

"Check in was fast and friendly. Got to our room, found a used ear plug on the floor. Stained carpets. Made me question the quality of the cleaning job. Room was okay, beds were old and detoriating. Cracked ceilings in the bathroom. Basic maintenance could improve. Also, our toilet kept plugging the whole time we were there. Brought our daughter to swim. Pool was dirty, dead flies and hair floating in the pool. Couldnt even see to the bottom in the 5 ft of water. Pool room is in need of deep cleaning, maintenance, paint, etc. Breakfast was standard. Woman started truning off things and closing it down a few minutes before it was over even though people were in line to get breakfast. Front desk staff was good. But overall cleanliness and the overall maintenance of the hotel is lacking. "

"The bed was super comfortable. I loved being on the first floor. They had an amazing breakfast."

"Decent, property and rooms are just a little outdated. "

"For my fiancee birthday weekend we decided to go casino hopping, Odawa Casino and Hotel was out first stop. Rooms were beautiful and so clean the Casino was great we were able to play and won enough to continue to play, great place to go and have fun"

"Great location. Rooms are quaint and cozy. Staff are exceptional. "

"The property is quite old and in some places is quite evident. Overall, they do offer nice amenities. Will stay again. "