"Its not a hotel, its a dirty motel. We booked for 4 days, everytime when my parter leaving the hotel, they will call the room :"Maam, check out? Who will pay?" They dont even bother to check our booking record, eventho i complaint many times, their explain is just :"This is a motel, we have guests ..."
"service is not good, we were asking for extra comforter and paid in the morning, however when we back to hotel evening, the comforter still not available, we need to call twice to remind them and then finally delivered. and room cleaner also ate food without authority. I won't stay in this hotel ..."
Belle and April of Reservations were very friendly. They promptly replied to my email requests for my mother in law (the guest). Francis, the driver, who picked up my MIL from the airport was very friendly and helpful. He did what he can to help my MIL buy a new sim card on their way to the hotel. All in all excellent customer service!
Nice heritage 5star hotel in Manila. I love the Christmas decoration last 2019 & it’s been 19 years since i back the Christmas holidays in Philippines. I stayed other 5 star hotels in makati , but the Manila Hotel is the best nice Christmas decoration. And also i love the peanut butter & breads at the 1st floor store. And the buffet breakfast had lots of choices
& delicious. I will stay again on my next vacation.
I pray that covid-19 will finish soon & please be safe🙏
