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"Clean room but dated "

"Very good experience. the rooms were so clean. front desk was available 24*7. Everything was available "

"Great"

"Amazing facility. Friendly and welcoming staff!Always there to make your visit memorable. Reneta, the hotel manager went above and beyond to help me when I needed immediate hospital care! I loved her humanity and willingness to help others! That continued even after my return to the hotel in my diminished capacity. I’m indebted to her kindness and the loveliness of the entire staff! Thank you! Brian Pearson "

"We had an amazing stay at Hyatt Vivid Playa del Carmen. The rooms were amazing and clean. The in suite jacuzzi was my favorite. The food was incredible. My favorites were Rincon Mexicano (tacos and flan!), Asiana, Dolma (chicken parm and crème brûlée) and Spice! If you go to Spice, look for Miguel! He was really awesome! Would definitely recommend Hyatt vivid to friends and family! I will visit again! "

"Great adult place. Amazing fun. Great staff. Good food. Carlos at flame is amazing server. Takes care of their guests. The staff actualy remember you your not just a number. Cons....the ketchup sucks"

"We stayed in The Villas. It was excellent "

"Excellent of food and the service. The hotel needs to be renovated. Many items are dated."

"I am beyond delighted with my stay. The property speaks for itself but my stay was elevated due to the friendliness of the staff and their amazing demeanor and personality. I would specifically like to mention Hector and Reuben at the Nectar bar. They are amazing individuals and deserve recognition for the value they bring to the hotel. Another individual I would like to mention is Moises at the Vantage bar located in the lobby. These three individuals turned my stay into something I will never forget and they leave me with a desire to comeback just to see them and relive this experience. "