群馬縣別墅

"Average services, I rate both good and bad. Good is the inclusive meals (optional during booking), I was given a lot of quality food in a presentable traditional Japanese setting, but bad is that my booking includes 2 adults and 1 kid, the hotel told me I needed to pay extra for my kids staying (I had no choice so I paid) and tried to charge me other items like extra bed, extra meal for my kid (I rejected these). I hate how the hotel manage bookings and dishonesty as I had already paid my booking for 3 members in full but then got charged extra when I arrived without any email communication before I check-in, other major problem to the overall experience is that most of the staffs speak broken English and even not understand, I find it very difficult to communicate, also both indoor and outdoor onsen water is all dirty, the outdoor onsen water is not even hot."

"不錯很乾淨只是房間比較小"

"有台灣員工,語言非常方便"

"Great forest view and the whole stay experience is nice. It is in the rural area so there is no sight seeing spot around. The shuttle bus to hotel need to reserve first, not hop-on hop-off type."

"讓我有個美滿旅程，完成一個雪景下的露天溫泉"

"Very nice experience at the hotel, "

"職員態度有禮，房間不算新但整潔，就座落在溫泉街旁，位置極佳。"

"Great wonderful "

"很小很小很小，空間小，床也小，隔音差，插座少，ㄧ個人可以，但若帶著孩子很不推薦。"