The West is a great location in the Old Quarter. We have been to Hanoi many times and I think this has been my favorite hotel. Ms. Linh was amazing. She was so helpful with anything we needed and very sweet. She helped us book a trip to Sapa that we really enjoyed. We will definitely be staying at The West again in the future!!
Amazing staff! So friendly and helpful! Great breakfast! Great laundry service.
The toilet would "girgle" off and on and splash water all over the toilet seat.
Denise
2024 年 3 月入住 1 晚
6/10 一般
Desire
与家人出行
2024年03月25日
满意:员工和服务
Good location, excellent staff (Mike help us a lot), cleaning is ok
Desire
2024 年 3 月入住 2 晚
10/10 超赞
Sam
2024年03月14日
满意:清洁度、员工和服务、住宿条件和设施
Sam
2024 年 3 月入住 4 晚
10/10 超赞
Michelle
与配偶出行
2024年02月9日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We found the staff very helpful and supportive. They went out of their way to help us when our plane was delayed and to make us feel comfortable during our stay.
Michelle
2024 年 2 月入住 1 晚
10/10 超赞
Shawn
与家人出行
2024年02月4日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very helpful staffs
Shawn
2024 年 2 月入住 2 晚
10/10 超赞
Quynh Hoa,Cary
2024年02月2日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Front desk customer service is very polite and helpful to assist us finding restaurant.
Quynh Hoa
2024 年 1 月入住 3 晚
8/10 还可以
Bill
与家人出行
2024年01月27日
满意:清洁度、员工和服务、住宿条件和设施
First time in Ha Noi it was crazy good. Very busy streets but shopping and dinning was very affortable, Hotel was clean and work well for my family of 4.