Heavenly Valley hotels in South Lake Tahoe

"I recently stayed at this hotel, and for the most part, my experience was excellent. Check-in was smooth, the staff throughout my stay were friendly and professional, and the overall atmosphere was very comfortable. Unfortunately, my good experience took a turn when it came time to retrieve my car from valet parking — which happens to be the only parking option at the hotel. After requesting my car, I waited quite a long time, checking with several employees and even speaking with a manager more than once. Eventually, I learned that my car key had been lost. It took over two hours of waiting and working with both the hotel manager and the valet department manager before a locksmith was called to make a replacement key. This unexpected delay caused me to leave much later than planned. I was trying to beat an incoming snowstorm at the summit but ended up getting caught in it, having to purchase tire chains and pay for installation and removal — all of which could have been avoided if my key had not been misplaced in the first place. I really appreciated how the managers ultimately helped resolve the issue, but the experience greatly affected my departure and travel plans. I hope the hotel reviews and improves its valet procedures so that this doesn’t happen to future guests."

"You get what you pay for. Even though room was remodeled . Still a lot of stains on carpet and mildew in shower. Location was okay. "

"Staff were rude, no personality. Family did not feel welcomed"

"My room was supposed to have a view of the lake. The view was mostly of the less than stellar looking building in front and a parking lot. The lake was a long way away, with many trees in the way. When we checked in, the man was very abrupt and talked really fast. We were tired from a long drive. He seemed bored and wanted us to move on. Our room was large, the bed comfortable, shower good, nice to have a kitchen. Terrible choice of coffee for guests. The building is in need of many repairs. I was expecting much more from the pictures & description. "

"We did pay unexpected fees and the hotel was very disappointed also the hot tub doesn’t work if we just get notice so we can plan a head and booking another place Also the bathroom was dirty is not that was expected plus the shower not have hot water "

"This hotel was extremely noisy. We were there for my daughter's dance competition and had to wake up early the next day. There was a night club across the street playing music loudly until past 2:30am. There were kids running up and down the halls screaming, people smoking marijuana in the rooms, and I could hear my neighbors fighting loudly next door. I went to the front desk and raised these issues with the manager that was there at night and she essentially told me that I made a mistake by booking a hotel that also has a casino when I have kids that have to wake up early. We ended up leaving in the morning and not staying for our second night even though it was pre paid. It is sad because I was excited to stay here. The rooms do look renovated and the other staff we encountered were very friendly except for the one in the evening. I did like the Wolf restaurant. Unfortunately I will never stay here again and will never recommend this hotel to anyone. "

"No good "

"Great property and staff. Will be back for sure!"

"Quiet, close to shops, clean"