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"The hotel delivers what you pay for — expect nothing else. Nevertheless, it could be better, a lot better. Also, the staff, for the most part, were great, but there were a few who were not. I did not enjoy my stay at all. Especially with so many options around, I would have happily chosen another one."

"The JAL hotel is wonderfully located in Nagano city, only a few blocks walk to the train station. A full and large Breakfast is available everyday on the top floor for amazing views of the surrounding mountains. Rooms are quite spacious. There are many restaurants in the nearby area to choose from every night. Nagano is a wonderful city to visit in Japan as it’s much less crowded than places like Tokyo or Osaka. The direct bus to the snow monkeys from the station was a tremendous experience, as you get to see the snow monkeys in their own environment."

"Great hotel in central location and lovely onsen. "

"perfect for a couple nights while snowboarding at the ski hills nearby! the lovely lady, who i’m assuming is the owner, was just the sweetest lady. she was more than happy to help us sort out transportation around town and to the ski hill, make dinner reservations for us, and drive us to the shipping outlet to ship our bags to the airport. i would absolutely recommend, and i will definitely be back! "

"Lovely and convenient place to stay. Large rooms, wonderful room amenities and comfortable bed. Staff was friendly and helpful! "

"Had a really nice stay at this hotel. Very close to the JR station - has in fact a walk way connected. Just right next to a Don Quijote store. Has Lawson at the ground floor. Close to restos and malls. Staff are very nice and helpful. Would definitely love to stay here again if we get back to Nagano."

"Excellent central hotel in Nagano, very close to the station (around 5 min walk). We checked in late after the Shinkansen from Tokyo and the process was quick and efficient. The breakfast was good and twinned with Wendy’s so there was the option of a burger as well. Clean and tidy hotel. "

"Although the property is not exactly updated, it was incredibly clean and the staff were so friendly and helpful. It’s located right in front of the beginners lift and was close proximity to the ski school and shuttle pick up. I would definitely stay here again in the future. "

"Rika and Andy work well together we had a very good stay"