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"酒店的工作人員, 令我回到很懷念的時代, 每位員工都用心招待而不是生硬沒情感的服務. 真得很懷念這種感覺. 但, 酒店的設使真的需要做重新裝飾, 浴缸有漏水, 書桌的抽屜不用關上. 但由於人員的温度, 下次我還是會入住MELIA"

"The staffs are really nice to every customers ! The room is clean and cozy ! I stay in 2 different rooms this time due to work with two group of colleagues. The first twin room was really good, everything is perfect. The second king bed room was also nice except the fridge is not functioning well and the ventilation fan is really loud. I told the staff when I checked out the hotel and the staff came up to show their apology with little gift. Very nice attitude! The breakfast is relatively small but the food is really tasty and good quality! All of our staffs are very satisfied! We decided to stay in this hotel for every future visits !"

"The hotel manager, Rose, is super helpful and caring. She remember our name and provide support and recommendation to make your trip more memorable. I strongly recommend this hotel because of her. Its her to make this hotel different from others."

"水上套房隔音有點差，外面員工說話都聽的很清楚，其他堪稱五星級完美服務"

"This is not a bad hotel but it feels overpriced for what you're getting. Definitely not 4 star quality. Quality of the room was comparable to a homestay at a third of the price and breakfast wasn't good. I think you can do better in Hanoi, but the location was fantastic."

"老舊髒，浴巾都是毛髮，甚至有假眼睫毛。 和前台溝通了，就是說再打掃。 整體達不到五星水準"

"Absolutely wonderful stay at Grand Hotel du Lac Hanoi! My overall experience was truly exceptional. The location is incredibly convenient, making it so easy to explore the city and nearby attractions. The room was elegant and extremely comfortable—a perfect cozy retreat after a day of walking. A special shoutout to the daily fresh fruit provided in the room; it was such a thoughtful detail that really added the perfect finishing touch to the stay! The breakfast was absolutely delicious with a great variety of options to start the day right. Above all, the staff were incredibly friendly, welcoming, and always ready to assist with a warm smile. Highly recommend this hotel to anyone visiting Hanoi. I can't wait to come back!"

"早餐有當地越南特色、豐富員工樂於助人、客房乾淨整潔"

"Construction work is underway near the hotel, so the area is quite messy. Inside the hotel, it is good."