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"Really recommend this well located hotel - it is a smaller hotel with very friendly helpful staff "

"Royal Palace hotel was our best stay in Vietnam. For $55 a night in the Old Quarter we got a beautiful room (701) and the best service possible. Every time we left the hotel we got a farewell by name and every time we came in they asked us how our time was, which was very appreciated. They didn't push us with tours but when we asked they were so helpful and got us some great trips to Sapa and Halong Bay that we'll never forget. They also charged us the standard price so they weren't tacking on extra commission. They went out of their way to help us at all times. They called us a taxi when we needed it, came with us to the train station so we didn't get too confused and recommended shops and restaurants that were all excellent. "

"Good service, nice room"

"If you want a 5 star hotel experience stay here. From the moment we arrived our every need was looked after. Paula wasn’t feeling too well one morning and Benny in the dining room went out of his way getting herbal drinks for her and even sending some to our room that night. Thomas and Jeremy and the staff at the front desk made sure we knew where we were going and on our return would have drinks ready for us , much appreciated in the heat. A big thank you to all the staff."

"My partner and I had an wonderful experience at May De Ville Lakeside hotel. Its service was exceptional, particularly by Hannah. The rooms are spacious, the bed was so comfortable, and the room service menu was tasty and priced reasonably. The hotel's location is also convenient, central to all the attractions around the Old Quarter and close walk to the Ho Hoan Kiem lake as well as steps away to the weekend market. We throughly enjoyed our stay at May De Ville Hotel in Hanoi and we highly recommend!"

"The location is good, the room is comfortable, and the breakfast is delicious. Above all, the staff were very kind. When the pick-up for the Halong Bay tour I had booked from Japan didn't come, I was waiting aimlessly, and they called the tour company to inquire. While I was waiting, they offered me tea and snacks, and suggested that I wait in the room. I am very grateful for their kind consideration."

"Great service, loved everything about it"

"It’s a beautiful hotel within walking distance to Hoàn Kiếm Lake. Lots of food, shopping and travel agencies right outside of the hotel where one can go to book trips, excursions and exchange money. The hotel also has a beautiful rooftop bar and pool. The staff were very helpful and accommodating. It made our stay pleasurable. Our rooms were very clean and we were up on the 8th floor away from the noise. The rooms were lovely, however, I’d suggest that the hotel improve the lighting in the bathroom and provide lighter bed covers. The current thick down comforter is too warm and not comfortable for sleeping. "

"I read amazing reviews about this hotel before I came and honestly it was all true. We made a quick pit stop in Hanoi for our honeymoon and the staff was extremely accommodating and kind. You’re right in the old quarter so walking distance from lots of attractions. Overall, you can’t go wrong staying here. "