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"The staff were very courteous and attentive to our needs. The staff gave us a check in receipt with instructions on how to operate our room lights, breakfast times, key instructions for our room, and check out info. Unfortunately we did not pay attention to the check out time but they called and reminded us. The staff were kind and extended our time for us for a small fee which we did not mind paying to be there the hour over time. The hotel was the most pleasant hotel experience we have had in all over our traveling and we will be returning again in April 2026."

"Incredible experience. A level of hospitality I’ve never encountered. Wish we booked additional nights. "

"When I made a "

"They offered free shuttle service to the nearest JR stations. Nice quiet area for a hot spring vacation. Breakfast and dinner were included in our package, and the food was fabulous and very authentic. It was my second time returning Yumotokan, and everything had been maintained up to standard or even better. Highly recommended!"

"Beautiful hotel and staff with great food options"

"Private onsen on the balcony was amazing."

"This charming onsen hotel by Lake Biwako offers a spacious, pristine room with an open-air onsen bath. Both dinner and breakfast were delectable. The staff were friendly and attentive, making our stay truly unforgettable."

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"Parking space for motorcycle. "