「Extremely disappointing and, frankly, unacceptable. Our room clearly had not been properly prepared or set up for guests, yet we were still charged a premium rate for the stay. It had a strong smell of cigarette smoke, the carpet was heavily stained, and the en-suite was visibly dirty and had a slimy feel to it.
The overall standard of cleanliness and presentation was appalling and nowhere near what we would expect, particularly at the rate we were charged. We understand that issues can...
「BEWARE, this property greatly lacks security!
The listing does (minimally) state that there is no staff on site. Yet, My wife & I were given entry into the building without having completed the supposed mandatory online check-in, having only spoken to someone through the Ring doorbell camera.
We found that the key lock box for our room has been improperly closed by the previous guest, with our room key literally falling out of the lock box when we entered the house. The room key was for...
「Was already packed and in Slough to check in and was told at 430pm on the day of check in that my booking had been cancelled even though I paid for it in full 2months prior!! NO email or call or notification was given to me that it had been cancelled!! The owner was no help and had no clue as to why the payment hadn't reached him even though the monies were deducted from my account!! Absolute disgrace!! Avoid at all costs!!」