Hi Joseph,Thank you for sharing your feedback with us. We're sorry to hear that your experience at our property did not meet your expectations. Ensuring a pleasant and comfortable stay for all our guests is our top priority, and we regret any inconvenience caused by the issues you encountered. We are actively addressing concerns regarding cleanliness and property maintenance to enhance the overall guest experience. Additionally, we are implementing measures to manage noise levels in common areas more effectively. Your comments have been noted, and we appreciate the opportunity to improve. We hope to welcome you back in the future for a more enjoyable stay.Best Regards,Customer Care Team

Hi Deon,We truly appreciate your positive review and are delighted to hear that you found our property conveniently located near Hawaiian Gardens. Your satisfaction is our utmost priority, and we are thrilled that you enjoyed your stay with us. We strive to provide exceptional service and amenities to all our guests, and we're glad that our efforts resonated with you. Your kind words motivate us to continue delivering memorable experiences. We look forward to welcoming you back for another wonderful stay in the future.Best Regards,Customer Care Team

Hi Jalyssa,We're thrilled to hear that you had a wonderful experience with our friendly staff and spacious, clean rooms. Providing a comfortable and accommodating environment for our guests is our priority, and we're glad you enjoyed the amenities such as the TV guide. It's fantastic to know that our location provided you with convenient access to numerous dining and shopping options right across the street. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable visit in the future!Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi Jan,We apologize for the inconvenience you experienced during your stay, especially with the noise from other guests and the issue with the room rate. Your feedback is important to us, and we regret any dissatisfaction with our staff, service, and amenities. We take your comments seriously and will investigate the concerns raised to prevent similar issues in the future. We understand the importance of providing a peaceful and accommodating environment, and we apologize for falling short of your expectations. We appreciate your honesty and hope you might reconsider staying with us in the future for an improved experience.Best Regards,Customer Care Team

Dear Srinivasan,Thank you for bringing your concerns to our attention, and we sincerely apologize for the inconveniences you experienced during your stay. We understand the importance of accurate room amenities, and we regret the oversight with the kitchenette and microwave. This falls below our standards, and we are addressing this matter with our team to ensure better communication and room assignments. We also apologize for the issues with the light switches and restroom conditions. Your feedback is invaluable, and we are committed to making immediate improvements in these areas. We appreciate your understanding and hope to have the opportunity to make amends on your next visit.Best Regards,Customer Care Team

Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

Hi Danielle,Thank you for choosing to stay with us and for taking the time to share your feedback. We're pleased to hear that you found our hotel to be a nice place to stay. Clean rooms, hot water, and friendly staff are all important factors for a comfortable stay, and we're glad we could provide that for you.Being close to a shopping center is certainly convenient, and we hope you had a chance to explore the area. If your travels bring you back to our area, we'd be happy to host you again.Best Regards,Customer Care Team

Hi Janet,We appreciate your feedback about your experience with different rooms and amenities during your stay. We apologize for any confusion or inconvenience you encountered with the booking process and room differences. Your comments are valuable, and we'll work to ensure that all guests receive clear information and consistent experiences. If you decide to stay with us again in the future, please don't hesitate to contact us directly to discuss your preferences and expectations. Thank you for sharing your thoughts, and we hope to provide you with a better experience next time.Best Regards,Customer Care Team

Dear Nadia, thank you for your kind words! We're delighted to know that you had a pleasant experience with our friendly staff and found our hotel clean. Providing excellent customer service and maintaining a clean environment are among our top priorities, and it's always rewarding to receive positive feedback from our guests. We hope you had a wonderful time during your stay, and we look forward to welcoming you back again in the future. If there's anything specific you enjoyed or any suggestions you have for us to improve further, please feel free to share. Your feedback is valuable to us, and we're here to make your future visits even better!Best Regards,Customer Care Team

Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

Dear Guest,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced regarding the cigarette smell in your room. As a non-smoking establishment, we take such matters seriously and will investigate the issue to ensure it is properly addressed. We appreciate your understanding and hope to have the opportunity to provide you with a more satisfactory experience in the future!Best Regards,Customer Care Team

Hi Rose,Thank you for your feedback! We're delighted to hear that TJ provided you with excellent hospitality during your stay. It's wonderful to know that you found our hotel to be of great value. We strive to provide exceptional service and a memorable experience for our guests. We appreciate your kind words and recommendation. Should your travels bring you back to our area, we would be more than happy to welcome you again!Best Regards,Customer Care Team

Hi Michael,We apologize for the negative experience you had during your stay at our hotel. We strive to provide a clean and comfortable environment for all our guests, and we regret that we fell short of your expectations. We take your feedback seriously and will address the issues you mentioned regarding the cigarette smoke odor, burn stains, and lack of amenities in the room. We apologize for any inconvenience caused by the ice charge and deposit requirement, and we will review our policies to ensure they align with our guests' expectations. Regarding the shower curtain, we will investigate the issue and make necessary improvements to prevent water leakage. We appreciate your feedback, and we assure you that we are committed to making the necessary changes to enhance the quality of our accommodations. We hope that you will give us another chance to make it up to you!Best Regards,Customer Care Team

Hi Adam,Thank you for choosing our hotel and sharing your experience with us. We apologize for the inconvenience caused during your stay. We take the cleanliness and maintenance of our facilities very seriously and it is disappointing to hear that we did not meet your expectations. We have addressed the issues you mentioned with our maintenance and housekeeping team to ensure they are thoroughly addressed. We understand that our night window can be a source of frustration and we apologize for any inconvenience caused. Our office hours are clearly posted on our website and we do have staff available to assist during those hours. However, we will review our procedures to ensure that our guests can access assistance in a timely and efficient manner. We apologize for the unprofessional behavior of our staff member and we will ensure that our team is trained to provide exceptional service to our guests at all times. We hope you will give us another chance to provide you with a better experience in the future!Best Regards,Customer Care Team

Hi Jaclyn,Thank you for sharing your feedback. We're glad to hear that you found our staff to be nice and friendly. However, we're sorry to hear that you experienced noise disturbance during your stay and that the cleanliness of the room did not meet your expectations. We take these issues seriously and we will do our best to improve in these areas. Please know that we always strive to provide a comfortable and clean stay for our guests. We hope that you will give us another chance to serve you better in the future.Best Regards,Customer Care Team

Hi Geraldine,Thank you for sharing your experience with us. We're glad to hear that you found the bed comfortable and that our staff was accommodating. We apologize for any inconvenience caused by the cleanliness of the room and we will work harder to ensure that all areas are properly cleaned for our guests. Regarding the pet policy, we understand your frustration and will do our best to communicate this more clearly to our guests. Thank you for your feedback and we hope to have the opportunity to improve your experience in the future.Best Regards,Customer Care Team

Hi Mario,Thank you for sharing your feedback about your recent stay with us. We are sorry to hear that you experienced issues with the cleanliness of the pillow covers, as well as disturbances from other guests. Please know that we take cleanliness and guest comfort very seriously, and we apologize for any inconvenience caused. We would like to assure you that we have addressed the issue with the housekeeping team to ensure that all linen and bedding are thoroughly cleaned and inspected before they are placed in the guest rooms. Additionally, we will take steps to improve our noise control measures and ensure that all guests are respectful of others during their stay. We appreciate your comments and hope to have the opportunity to serve you better in the future. Thank you for choosing our hotel for your stay.Best Regards,Customer Care Team

Hi Maria,Thank you for taking the time to share your feedback with us. We are glad to hear that you found our service to be excellent and that the area felt safe for you. We're also pleased to hear that you found the room to be clean and modern with nice amenities such as the TV, shower, and sink. We apologize that the bed was not to your liking and that the pillows were too large. We understand that everyone has different preferences when it comes to bedding and we will take your feedback into consideration as we strive to improve our guest experience. We also apologize that there were no blackout curtains in your room, and we will work to address this in the future. Thank you for staying with us and we hope to have the opportunity to welcome you back in the future.Best Regards,Customer Care Team

Hi Kathryn,Thank you for taking the time to leave us such a thorough review. It is very encouraging to hear about your enjoyment of our accommodations. Thank you for appreciating our overall service and facilities. We look forward to seeing you again in the soonest time!Best Regards,Customer Care Team

Hi sonia,Thank you for your glowing review. We believe in providing top-notch hospitality that makes our guests visit us again and again. We're quite happy to hear that we have been successful in making it a wonderful stay for you here. Please return soon!Best Regards,Customer Care Team

Dear guest, Thank you for staying with us and sharing your feedback with us. While we are pleased that you enjoyed a reasonable stay with us, we are sorry that you don’t seem to have had the fantastic experience that the vast majority of our guests do. We apologize for this, and hope that you will give us an opportunity to restore your confidence in us on a future visit. Thank you for taking the time to rate your stay.Best Regards,Customer Care Team

Dear Guest,We are terribly sorry that you did not have a pleasant stay with the mentioned cleanliness issues stated above. I have sent your review to our Director of Housekeeping so the review can be reviewed with the team. Cleanliness is extremely important to our hotel as much as it is to our guests and we are very sorry we did miss the mark. We hope we get the chance to have you back again.Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi ROBERT,Thanks for staying with us and reviewing us. Our sincere apologies for the inconvenience caused to you. We are very disappointed to learn that despite our best efforts we could not make your stay a comfortable one. Our intention is always to make our guests feel comfortable and pleasant. It probably was an odd day that caught us unaware. However, we will take corrective measures in this regard to save your stay and overall experience from getting sabotaged the next time. We thank you for your time and patience to bring this to our attention during your stay. We would love to welcome you back and assure you of an enhanced experience.Best Regards,Customer Care Team

Dear Christie,Thank you for taking the time to share your feedback with us. I would like to apologize most sincerely for the way your request regarding the towels and a clean stay was handled. I have no excuses to offer but certainly, we believe that we have failed to provide you with the service expected of us. This is definitely not us! I assure you that I have addressed this matter with the team and all internal procedures will be hereby strengthened and emphasized to avoid any recurrence. While I can fully understand that this might have marred your impression of us, please allow me to assure you that this represents a departure from our normal standards of service and we would greatly appreciate an opportunity to correct your perception.Best Regards,Customer Care Team

Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Dear guest, Thank you for staying with us and sharing your feedback with us. While we are pleased that you enjoyed a reasonable stay with us, we are sorry that you don’t seem to have had the fantastic experience that the vast majority of our guests do. We apologize for this, and hope that you will give us an opportunity to restore your confidence in us on a future visit. Thank you for taking the time to rate your stay. Best Regards, Customer Care Team

Hi christopher, Thank you for your honest and valuable feedback. We're glad that we could provide you with suitable accommodation with good value for money. Please choose us again on your next trip to the area! Best Regards, Customer Care Team

Hi Carlos, We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in your area for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long. Best Regards, Customer Care Team

Hi david, We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in your area for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long. Best Regards, Customer Care Team

Hi Linda, Thanks for your review of the recent stay with us. We're sorry for the inconvenience you encountered during your stay. We have noted all your feedback and the concerned departments will be alerted to take the necessary corrective action. We are sorry for not being able to provide you with a better value this time. But let this not be the lasting impression of us as we work hard to provide you with a better stay! Best Regards, Customer Care Team

Hi Mayco, It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. It is our ever-present goal to provide each guest with the highest level of service; so thank you for your business and sharing. Best Regards, Customer Care Team

Hi Alfonso, Thank you for your review of the recent stay with us. We are sorry to hear that your experience didn't sync well with your expectations. We apologize for the disconcerting smell! Despite the no-smoking rule being strictly established, there can be times when a few guests go against it making it difficult for both the management and their fellow guests. But we'll try our best to make the rule more defined in order to avoid such an inconvenience in the future! We have also noted your other feedback and will surely improve things in these areas for a better and more enjoyable stay. We request you to give us another chance to host you just as you want! Best Regards, Customer Care Team

Hi Brandon, Thank you so much for the amazing review! We are so happy to hear we were able to deliver on everything you look for in a hotel. We truly appreciate you choosing to stay with us! Best Regards, Customer Care Team

Dear Guest, We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Customer Care Team

Dear Guest, We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Customer Care Team

Dear Guest, Many thanks for the stellar review. We are ecstatic to hear that your experience was excellent. We are glad that you found our property clean, and we hope your stay was relaxing and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back many more times in the future. Best Regards, Customer Care Team

Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again. Best Regards, Customer Care Team

Hey there, Thank you for choosing to stay with us and rating your experience as positive. We really appreciate it. We are glad that you found the rooms clean, and we also hope everything was in order, and you had easy access to your essentials. We are happy to hear that you will revisit us, and we look forward to having you back many more times in the future. Best Regards, Customer Care Team

Hello! Thank you for your review. We strive to deliver a great guest experience, but it sounds like your time with us did not meet your expectations. We apologize for any disappointment with the expectation of a microwave in the room. Your comfort and satisfaction are of the utmost importance to us, and we have taken your comments on board for the betterment of the guest experience. We look forward to an opportunity to redeem ourselves with you and restore your faith in our facility and hospitality. Best Regards, Customer Care Team

Hey there, Thank you for the positive rating. We appreciate it. We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back soon for another pleasant stay during your next trip to the area. Best Regards, Customer Care Team