Last month, I booked two rooms of the Ibis Hotel located at Princess Street, Manchester. When I arrived at night on 13 July 2019, the receptionist told me that there’s no room for my family due to their technical problems of online booking. He told us there’s no alternative but move us to another hotel at Portland Street. Since it was about 11:30 pm, we had no choice at all. We had to carry our baggages back to car and drove there. All along, there was no assistance from the hotel. The attitude of the staff made me feel that it was my fault. I was sorry to my family and such experiences had really ruined my holiday mood. I would like to lodge a serious complaint here.
CHUNG HAU
於 2019 年 7 月住了 2 晚
10/10 優異
Thomas
2025 年 7 月 28 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very good, large good looking room for the price. Comfortable, clean, good location.
Thomas
於 2025 年 7 月住了 2 晚
8/10 不錯
Zeltzin
伴侶同遊
2025 年 7 月 20 日
讚好:整潔度和職員與服務
Amazing service, the staff were very warm.
The only thing I didn’t like was the surrounding area. It felt a bit unsafe and noisy.
Zeltzin
於 2025 年 7 月住了 7 晚
8/10 不錯
Jill
2025 年 7 月 18 日
讚好:整潔度、職員與服務和住宿狀況
Good area for everything
Jill
於 2025 年 7 月住了 1 晚
10/10 優異
Casey
伴侶同遊
2025 年 7 月 14 日
讚好:整潔度、設施服務和住宿狀況
Thank you for a wonderful time
Casey
於 2025 年 7 月住了 2 晚
6/10 一般
Irene
伴侶同遊
2025 年 7 月 12 日
讚好:整潔度
不滿:住宿狀況
Staff very helpful. The high step into 'cabin like' bathroom was a problem for us both and will be a problem for others as well who suffers from either knee, ankle or hip problems. All bathroom fixtures were very worn. Pealing decor, sink and shower tray worn. Toilet seat was askew and shower was leaking.
TV was fixed to wall at an angle.
I would not pay for breakfast here, not worth it. Not too far for a lovely breakfast out.
I have stayed in more than one Ibis before but unfortunately this stay was not worth the money paid. Very disappointing
Irene
於 2025 年 7 月住了 2 晚
10/10 優異
Paul
2025 年 7 月 10 日
Great value, convenient location.
Paul
於 2025 年 7 月住了 1 晚
8/10 不錯
Chi Chu
多人同遊
2025 年 7 月 5 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great
Chi Chu
於 2025 年 6 月住了 2 晚
2/10 很差
Shane (Manchester)
商務旅客
2025 年 7 月 4 日
不滿:整潔度、設施服務和住宿狀況
Worst night's sleep ever. Aircon unit was leaking and dripping all night on the floor To top it off, the night club across the road was so loud it sounded like my room Windows were open (they weren't).
Shane
於 2025 年 7 月住了 1 晚
8/10 不錯
Maxime
2025 年 7 月 4 日
Maxime
於 2025 年 7 月住了 2 晚
10/10 優異
Rimantas
2025 年 7 月 1 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
I like everything, only sink in bathroom was blocked...