Chalets in Metropolitan Borough of Sefton

"The hotel is closing this Sept for a two year renovation. Some staff have already left for other city jobs. Both sink and bathtub did not drai well. The room tv was so small it was almost impossible to see. No bar soap provided. Asked for a one hour late checkout and it was granted but almost begging. Good location. Dave in the restaurant was good as well as both doorman. Possible maybe second stay but only after renovation."

"Excellent spa facilities, clean rooms, nice breakfast, a real treat in a picturesque location"

"Very good, lovely staff comfy beds but not enough plugs in the room"

"All the social areas are really nice. Rooms are a bit more basic."

"Perfect location. Short walk to all we needed. Steep stairs to our room at the top. Could have had an outlet in the bathroom. Else the room was nice."

"Not impressed, the room was not as seen on the photos and was not supplied a baby cot for my 6 week old baby. On arrival we were told to pay an up front deposit for damage at £50 from a card witch was not apart of the booking so unexpected cost was disgusting we payed for all entertainment and then was told by staff it was room only and we could not use the facilities , staff had an horrible attitude and I would not stay again !"

"The hotel is beautiful and the bar /restaurant serves amazing food and drinks. Only negative was how small the room was, we booked a classic room and since the rooms are most likely different shapes / sizes we were unfortunate to receive an awkward sized room in which it was difficult to just walk around the room without feeling like you were knocking into stuff "

"The hotel was very central for what we needed. Although the staff were polite there was no other interaction. Even though I checked in online I still waited 19-15 minutes to get the key. When I mentioned I had added breakfast on and needed to pay for it as the room was pre-paid. He had no idea!. Then looked and apparently found the note. We asked for another bulb for the lamp in the room and was asked whether we tried all the other sockets first. Yes we had and then tried the bulb on the other lamp which worked. It was clearly the bulb. Maybe because we were two girls he thought were couldn’t work that out. The hotel definitely needs updating. A lot of peeling paint in the room and bathroom. Breakfast was lovely. Lots of choice. "

"No problems"