The property is a hotel, not a resort, despite advertising itself as having an all-inclusive option. While they technically offer all-inclusive packages, it’s limited to rail liquor and the same repetitive food every day. The buffet is small, lacks variety, and doesn't include standard resort-style features like live cooking stations or themed meals.
One major issue is staffing during meals. The staff eats at the same time as the guests, which means there’s a period of 20–30 minutes where no one is available to assist with anything. While I appreciate that the staff is well-fed, the lack of service during this time is unacceptable in a hospitality setting.
Cleanliness around the pool area was disappointing. The pool cushions were dirty throughout our stay, with stained red fabric in poor condition — very unappealing.
On a positive note, the rooms were spacious and clean, which is one of the very few highlights of the stay.
There is only one restaurant, and it does not operate in an all-inclusive fashion. When we tried to order from the menu, we were told items were unavailable due to being "out of food" — something that should never happen at a resort or even a basic hotel.
The only reason this hotel gets a 2/10 is because of the barista at the café and Andre, who truly went above and beyond. Andre seemed to wear multiple hats and did an incredible job entertaining and helping guests — a true asset to the hotel.
I would not recommend this hotel unless you leave daily.
