Hilo Native Hawaiian Lava Hotels

"The location is great. Has everything you need. The fan above the bed is great. Along with the oscillating fan, there is no need for air conditioning. The view of the bay is beautiful. Was nice to have the coffeemaker, fridge and microwave. Will definitely stay there again on future visits. A wonderful place with friendly staff. Recent guest in room 219"

"The Ocean view room, had a ocean view. The staff was courteous but for the price paid, I felt the room was quite dated. No microwave in the room, if you want to heat up some food ( The town was almost dead at 7pm, with few dining options). No phone USB chargers as well. I would be okay if this was costing half of what I paid. "

"The staff was concerned with us getting there before 8pm. We hurried to get there and did not stop for dinner. We arrived to check in at 5pm and the staff seemed eager to show us our rental and get out of there (we were the last and maybe only ones to check in that day). There was a living room but there were beds in it. The shower was challenging to figure out how to use. It had two handles (neither were marked) which seemed to produce cold water no matter how I turned the handles! On the second day, the bananas that we had bought at the grocery store the day before had ants all over them and the kitchen table. Overall experience was not great especially for the price."

"We had to upgrade our room because our “mountain” view room was on the first floor looking at the back yard with air conditioner unit. Staff was accommodating but we had to pay more for the upgrade. The toilet was commercial grade like they install at department stores, super LOUD. We ended up not flushing at night, because it was waking up the dead! Parking was free in the street across the hotel, otherwise, valet parking was $36 per day. Overall, the stay was nice. "

"Quiet place, beautiful pool and grounds. "

"We would have given all 5s except that when we arrived we were not met by a host. We were able to let ourselves in using the lock box key. We discovered the beds not made, trash in the rooms and on the floors, linen in piles and in the washing machine. After checking to make sure we had the correct day and time, we called Charlotte and got an immediate response. She apologized for a missed communication, and arranged for 3 housekeepers to make the beds and provide clean towels. The next day the housekeeper returned to finish cleaning. In spite of our initial dismay and confusion, it was clearly evident to us that even in its dishelved state, this property was/is unique, loved (well maintained), and worth waiting for. So we did, and we are glad that we did! "

"This property was wonderful. It was high above the town with great views of the town and ocean. It had a distinctive modern architectural style and an authentic comfortable feel. Our room was clean and well stocked. It was spacious and we had an outside balcony. There was also a beautiful garden and a large shared living room with a pool table. We would definitely stay here again on a future trip to Hawaii."

"Perfect in every way. Gorgeous property, soothing waterfall and comfortable accommodations. "

"We enjoyed breakfast overlooking the ocean and surfers. Our room had a bit of an ocean view and a large private lanai on the front of the home(great spot to eat our take out sushi one night) The owners and managers thought of everything! We would recommend this place to our friends."