Cartagena Naval Base ARC Bolívar Hotels

"Clean rooms and friendly staff. Breakfast was great"

"Beautiful stay! The staff ensured we enjoyed all Amentities at the hotel with a beautiful breakfast every morning with healthy options. The pool was breathtaking "

"I had a great stay at the Hyatt in Cartagena. From the moment I arrived, the service stood out—especially Dina at reception, who was incredibly welcoming and helpful. She made check-in smooth and set the tone for the entire experience. The location is a huge plus. There’s a convenient grocery store right behind the hotel, a major mall right next door, and the beach is directly across the street—everything you need is within walking distance. The hotel pool was also a highlight—clean, relaxing, and perfect for unwinding after a day out. Overall, this hotel offers comfort, convenience, and excellent service. I’d definitely stay here again"

"Overall it was an absolutely GREAT location and size room. However, in my room, everything seemed really low so I believed it was perhaps technically an “accessible” room but was told it was not. Also, I didn't initially know how to work the AC or TV. It was excessively hot upon entry BUT- I got an early check- in! There was no introductory instructions and I like to spend time in my room upon arrival. Later I discovered you can change some channels to speak in English. But that was a lil frustrating. And then I had no hot water the entire stay! It was luke- warm at best. But I needed HOT water. The water was warmer at the beach- which was at least walking distance! 💁‍♀️ I just hope the Hotel remembers to justly compensate me as discussed at check out to accommodate the situation. "

"Staff was extremely nice/helpful & our room was very clean. The pool was underwhelming compared to the pictures. Didn’t look as fancy as the pictures made it & although the setup is nice, the water wasn’t very clean and there were also crows/birds that would take breaks on the edge of the pool to sip water. It wasn’t a dealbreaker for our trip. We only wanted to use it because we arrived early before the check-in time. The hotel Breakfast was really good in a nice area on the first floor. There was a pretty good amount of options on the menu (vegetarian) and we felt like we were at cafe nearby. The location is also perfect if you’re a tourist in Cartagena. Stayed here for two and a half days but would definitely stay here again on my next visit."

"Hotel is much older than the website pictures. Major renovation on the beach, which was undisclosed, making our oceanview balcony and the outdoor pool unusable. Food was mediocre. Old towels. No kleenex in rooms. This property is 2 star at best."

"Great hotel excellent service. Wonderful breakfast. "

"Hood continental breakfast . Clean rooms Good position for Gesemini and not too far walk to the old walled section "

"Fair"