It’s a beautiful hotel centrally located to many attractions. Staff is friendly. Rooms are clean and comfy.
Kim
2025 年 7 月入住 2 晚
2/10
I travel frequently and regularly to NYC. This was the worst check in experience I have ever had. The room wasn't ready at the published 3 pm check in and then we kept being told it would be a few minutes. After over an hour of this we finally had to accept a downgraded room so we could change for our pre-show dinner reservation. The hotel staff was rude and gave us no details about the amenities, for which we were charged a resort fee. A manager called us the next day to apologize, but it was too little too late. And I was just checking my credit card statement and there was an erroneous charge from the hotel. There are similar hotels where you will have a better experience literally around the block. Avoid this hotel and the drama that comes with staying there. I will never go back and want everyone to be aware of the terrible experience that could await you. I don't generally leave negative reviews but this was so bad I had to warn other people.
Meredith
2025 年 7 月入住 2 晚
8/10
Los elevadores tardaban hasta 10 min en llegar . 3 veces tuvimos que bajar por escaleras ..
Enrique Nava
2025 年 6 月入住 4 晚
8/10
The only reason I did not give it the highest rating was we were asked by staff to turn the TV down at night, but it was barely up high. Maybe more soundproofing should be invested, considering people renting a room in the city maybe be expecting they can enjoy more than just watching TV late at night 😉
Melanie
2025 年 5 月入住 1 晚
10/10
Friendly staff. Great area.
Ashlee
2025 年 6 月入住 2 晚
10/10
Great location. A lot of nearby stuff to do with some great eats and drinks.
Stuart
2025 年 6 月入住 4 晚
8/10
It was great: clean, quiet, and super-convenient. Check-in was a bit of pain, but otherwise fine,
Joseph
2025 年 6 月入住 1 晚
6/10
We were able to check in early, which was a perk, but I wouldn’t say the city view is really a view. Pictures made it look like you something different. If you want city views, you have to be atleast above the 20th floor. Other notes: There are blinds to the shower near the beds (that was a little different) and breakfast doesn’t start until 7. Otherwise, location is great if you want to explore both upper east or lower manhattan
Jennifer
2025 年 6 月入住 3 晚
10/10
Sharon
2025 年 5 月入住 1 晚
10/10
Hotel was nice! Would go back.
Jennifer
2025 年 2 月入住 1 晚
10/10
Kimberly
2025 年 6 月入住 1 晚
8/10
Beautiful hotel and spacious for NYC. Super clean and for the most part friendly staff. I did have an issue with them not getting back to me when I sent a message before we checked in asking for feather free pillows. Since they didn’t get back to me I had to call the front desk and the person I talked to seemed focused on other things and was short with me.
Christina
2025 年 5 月入住 2 晚
8/10
Staff were very friendly and helpful. Felt
Like home every time we returned. Elevators are a bit slow is my only comment!
Kathleen
2025 年 5 月入住 3 晚
10/10
Great location and beautiful Empire State Building view.
Trevor V
2025 年 5 月入住 4 晚
10/10
So clean and even though we got in really late, we were still greeted with a smile!
Lisa A.
2025 年 2 月入住 1 晚
10/10
The room was small, but clean and comfortable with great amenities. The room service menu is delicious. The staff is incredibly kind, helpful and resourceful.
Toks
2025 年 5 月入住 5 晚
8/10
Paige
2025 年 5 月入住 2 晚
10/10
The Grayson Hotel was very nice and convenient. The staff were all friendly and helpful. I will definitely stay there the next time I go to NYC. Keith B.
Keith
2025 年 5 月入住 2 晚
10/10
Was a great time. Friendly. Clean.
Scott
2025 年 5 月入住 1 晚
10/10
Christina
2025 年 5 月入住 3 晚
10/10
The staff was very friendly. The rooms were nice and rather spacious for New York City. Very clean.