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"I was disappointed that we were assigned a handicapped room that I did not request. This seems to be happening regularly "

"For the most part, a clean and welcoming hotel."

"The furnace kept the room warm and there are numerous shopping and restaurants in the area. The desk clerk that was working at night was super nice and friendly."

"not of interest"

"I booked for a suite with a living room and it came with a pull out as well. Very nice room with a full city river view. Almost a 360 view but not quite. However the room I was in was a corner king room partial view. I got all my things checked in and I realized I was in the wrong room. So I go back down and tell the guy he put me in the wrong room. He stated yes I realized but you were in a great mood I didn’t want to ruin it. My response being don’t you think this would’ve ruined it more paying for something I didn’t receive. I would not have checked in if you didn’t have my suite. He stated he would give me a breakfast voucher to smooth it over but that’s all he could do. I told him to cancel the reservation. Needless to say I spoke with another person after quite some time had passed. I was grabbing my things to leave and I was then moved to the room I actually paid for after a thorough discussion. My stay was kind ruined due to me wasting so much time on the room conflict I didn’t get to enjoy the property or restaurants. I kind of wished I just let them cancel and got the refund. It just took so much time and I spent most of it waiting on them to rectify the issue. 0/5 stars. "

"Such a clean and friendly place to stay, close to everything and great food and drinks!"

"J"

"We always love staying at castaway Bay. A few disappointments this time. It seems they opened and closed a lot of the slides. We went to get ice cream on Saturday night and they were out of almost every topping. They said they were out of sprinkles but I saw a box there on the counter. I think they just didn't want to open the new box because it was the end of the evening. There's not a lot of other options so they should cater until the end of the day. "

"Everything is good about this hotel "