「While this property is only about a year old and looks modern on the surface, our stay was highly disappointing. Despite prominent signs stating the facility is 100% smoke-free and monitored by cameras, the entire hotel smelled heavily of cigarette smoke, while the hallways and elevator smelled of marijuana.Additionally, the room amenities are incredibly misleading. The kitchen features a stove, microwave, and refrigerator, but absolutely no cookware, dishes, or utensils are provided. When we...
「Clean rooms, friendly day staff. The night shift was not as helpful or as courteous as the day shift. I highly recommend staying in this beautiful hotel」
「The GM dismissed our reservation because they had no available room since a construction crew had trashed the room. Was going to get us a room at a holiday express ( a room not a suite as we had paid in advance for) she was not apologetic but proceeded to tell me that I was slaying her. This was a grown woman with not customer service skills. After telling her that it was unexceptionable she said that she would pay for one night at the Towneplace Marriot (our reservation was for 2 nights)GM also...
「They so not carry ice. You have to ask for a hair dryer or iron and ironing board. You get a tiny bar of soap to use between the sink and shower. You provide everything you need. They provide nothing. Expensive to not get anything. 」
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