Gatlinburg Rainbow Falls Hotels

"The national park was probably 15 or 20 minutes out depending on which area of the park you’d want to explore. My biggest issue with this property was the cold floors that was due to the doors not sealing properly , you could feel the cold draft "

"The pool was closed which was very Disappointing… was the primary reason we booked the hotel. Rooms aren’t great. Breakfast very average but the staff was kind and helpful "

"Clean room, above average accommodations, in a great location with too many amazing activities to choose from. Embassy suites wins again. We will be back again!"

" I really like the fact they allow dogs. Paid thru Expedia, Then the hotel charged me again. I asked if I could use the overcharge to stay again and they said no. 1 week later no refund yet. . "

"Beautiful perfume room. Very nice staff upon checking in. Only dilemma was it was a lil bit of a walk to the strip. Otherwise, loved it!"

"The room was amazing and quiet, but the pool had a little too much of clorox and to be in a such small place / like lock/ enclosure it was too strong smell for the kids but everything else was amazing, good breakfast."

"There was a hidden charge of $18 per night for parking. If only I was informed about parking charge I don't mind paying it but I only came to know about it through my credit card statement and calling them to find out what was this for. I expect more transparency in parking charge."

"Room was clean but had a very loud wind tunnel like noise. Also, when I went to get on the elevator the door opened and then closed quickly as I was stepping in and the door smashed me. Almost a week later and I still have the bruising to show for it. The hotel staff seemed unbothered by the fact that I was hurt. I had to ask to talk to someone about it 3 different times before I got to speak with a manager. Not 1 "I'm sorry this happened" I then needed to stay an extra night because I was too sore to drive home 6 hours. One would think the hotel would have given compensation for the extra night or at least a discount. Nope, I was offered a $50.00 dining credit that wasn't good for anything other than room service or the bar and when I checked out, I had to go back to the front desk because my credit had not been applied. Customer Service Training needs to be done at this hotel. "

"Property was nice and clean. Quiet but within walking distance of downtown Gatlinburg. Parking is not great with additional cost to park on their property. Breakfast was what is expected, nothing fantastic but convenient to an early morning breakfast without leaving the hotel. I was well satisfied with our visit."