Cleveland Ohio & Erie Canal Reservation Hotels

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"Bed was broken n the toilet was small no ice machine worked "

"love the arena across the street, rally house for gifts, and Clevelander for food and drinks!!"

"This hotel really needs some help. The company who owns it either needs to sell it, or figure out how to fund the repairs. It’s a mess, and can barely be called a hotel. Nothing works, and everything is broken. The pool was out of order, the elevator was out of order, and the lights around the building did not work (felt unsafe). The front desk has a bunch of unprofessional signs hanging around about all the things guests should not do at the hotel. I had to walk up three flights of stairs to get to my room since the elevator was out of order. The stairwells look like they have not been cleaned in years. The toilet would not flush. There was a plastic bag over the smoke alarm (I can’t believe the housekeeper didn’t catch that). The alarm clock had missing pieces, and the lamp fell over with just a touch. The walls are so thin that there was a family either next to me or above me, and I could hear their kids all night as if they were in the hallways running up and down. The kids kept falling, crying, and the dad was constantly yelling at them that he was going to beat them. I was fearful that somebody was just going to come in my room all night because the hotel just didn’t seem like a very safe place to be. It was a nightmare experience. "

"Carol was great and the staff members there "

"The newly remodeled building is incredible. Very well done. I really found the place to be exquisite. The staff were amazing. The overall experience was fantastic."

"there was a bed bug on one of our beds but they switched us to a different room right away even though it was late at night. sometimes it can be loud, especially during the weekend and since the main lobby is located in the center of the building and all the rooms face inwards towards it. "

"Dirty, front desk receptionist acted like he hated his job, and wouldn't talk loud. A dog barked right across the hall from my room all night long. Would not recommend. "