Lodges in Orleans County

"Took 35 minutes for a shuttle to get 2 miles from the airport, no call from desk clerk to alert driver. Room lock on door malfunctioning. Urine in the toilet upon entry into the bathroom, obviously left by cleaning staff or never checked. Absolutely disgusting."

"No one at front desk. A sign was up stating the county ordered the hotel closed. Several people were standing around trying to get help or a refund. This hotel was literally shut down. "

"The airport shuttle was easy to use even if you arrive super late. Call upon arrival. Location to RIT is not bad, short uber. Our room felt musty and smelled full of cleaning chemicals. We ended up airing out the room and running the fans. I would not recommend if you an afford a few extra $. "

"Was led to believe the free breakfast was a full breakfast, but was only continental, with toasted breads and bagels and one flavor of yogurt. Anything else had to ordered and charged for at the "cafe". I found 2 pieces of broken glass and a dirty washcloth in the bathroom, and asked for housekeeping but was told they had gone home."

"Breakfast was fantastic "

"Bar was great! Hotel room had a smoky smell throughout and loud guests in the hallway at 2am."

"This was my 2nd time staying here and it was a consistent experience. the hotel itself has some wear and tear, no elevator and no carpeting in the halls or rooms so it can be a little noisy. The breakfast is just ok, the room is also just ok, there hasn’t been hand soap either time in the bathroom. Just two bottles of lotion near there sink and the shower has showed gel and lotion. So much lotion!! The hotel staff, however is amazing. The young man who checked me in both evenings, is a 5 star employee. He made me feel comfortable and he was the deciding factor for me whether I would stay there. The hotel looks and seems a little seedy and the price point is lower than I usually go as a woman traveling alone. But, he so was professional and lovely at check-in, that I felt that I would be safe there and so I stayed and returned. He was equally kind and welcoming on this past stay. The breakfast staff and the room staff were also friendly in the halls. I think the hotel is a bit worn down, 2-3 start but the warm and welcoming staff make it feel like a 4 star experience. I’ve stayed at luxury hotels where the staff wasn’t nearly as polite and warm. "

"Great hotel with friendly staff."

"The Delevan is a great choice if you want to avoid chain hotels. It’s elegant (which also means slightly worn around the edges). Friendly staff, daily housekeeping services including turned down bed (comfortable), spacious gym, downstairs coffee shop, and live music at the casual restaurant/bar. "