Beautiful room and pool. Easy walk to lake and village. Staff very friendly and willing to help but we would have appreciated some details in the room about organisational issues eg that water would not be replaced in the room but was readily available at the bar.
Would definitely recommend hotel for a quiet, restful break.
Glenys
2024 年 4 月入住 3 晚
8/10 还可以
真实旅客
2023年12月12日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Still holding strong
Some of the damages from the earthquake are visible but the team is working on the restoration. It might be the low before the busy Christmas holiday so the hotel appears understaff. But the staff were attentive to issues such as the lack of hot water in one of the nights.
真实旅客
2023 年 12 月入住 2 晚
6/10 一般
Hugo
2023年04月13日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Animaux maltraités (Centre équestre)
Magnifique site avec employés dévoués et sympathique (mis à part le gestionnaire Mohammed qui est plutôt bête). Notre voyage a toutefois été terni lorsque nous avons pris connaissance du triste sort que réservait l’établissement à ses animaux au parc équestre situé à l’arrière. Mulets et chevaux maigres avec des plaies multiples non-traitées. Vraiment désolant de voir un établissement aussi prestigieux prendre aucun soin de ses bêtes laissées dans le noir (porte de leurs enclos fermées). Nous avons avisé plusieurs membres du personnel mais à chaque fois, réponses évasives et nonchalance… J’invite tous les invités à aller y faire un tour et partager vos observations aux gestionnaires. Inacceptable comme traitement.
Hugo
2023 年 4 月入住 1 晚
10/10 超赞
真实旅客
2023年02月13日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
真实旅客
2023 年 2 月入住 1 晚
8/10 还可以
George
2022年10月27日
满意:清洁度、员工和服务、住宿条件和设施
Very very nice place to stay but no functioning internet which is quite frustrating.
George
2022 年 10 月入住 3 晚
10/10 超赞
Carmina
2022年10月21日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
A spot of paradise in the Ouirgane valley
This place was heavenly. In the middle of nowhere in about sixty acres of beautiful tropical gardens. The staff were incredible and went out of their way to help in any way they can. The rooms are in their own buildings in the grounds giving a wonderful sense of privacy. The bed was the most comfortable I have stayed in in any hotel in the world. There were three pools - the health suite is currently shut since Covid, but is situated in large building in the grounds. The breakfasts were delicious and the food plentiful.
Very beautiful area - guides can be hired to tour the Atlas Mountains from the hotel, (this was an incredible experience) and there are stables, if horseback is preferred.
An oasis of beautiful calm - thoroughly recommend if you want somewhere isolated where you can totally unwind.
Carmina
2022 年 9 月入住 7 晚
10/10 超赞
LAURENCE
与配偶出行
2022年10月9日
满意:员工和服务
Un havre de paix
Personnel bienveillant et discret
LAURENCE
2022 年 10 月入住 2 晚
10/10 超赞
Liliane
团体旅客
2022年03月13日
满意:员工和服务,清洁度
Le calme, les paysages superbes.
Pas de connexion Internet
Liliane
2022 年 3 月入住 2 晚
8/10 还可以
真实旅客
与家人出行
2021年04月9日
满意:客房舒适度,清洁度
Lots of gardens.
真实旅客
2021 年 4 月入住 1 晚
8/10 还可以
Waleed
团体旅客
2020年01月6日
满意:清洁度、住宿条件和设施、客房舒适度
Beautiful place with some teething problems
This is a beautiful place in a lovely valley. The gardens are spectacular and the spa has great massages. some lovely hikes just outside the property and stables if you want to horse ride.
On the negative side, we got double charged as the reception insisted that despite prepayment with Hotels.com that we pay in cash upon check out in the hotel So we are now trying to sort out a refund which is a bit of a hassle. So for future guests, I would suggest you ensure that you clear this issue up upon checkin to avoid this problem
Second issue we had was they provided wood for the fire which was great but I don't think they had swept the chimney in ages. The result was that the smoke just went into the room, making it hard to breathe and stinging the eyes. We eventually managed to put the fire out but the whole room and all our clothes smelled badly of smoke.
Despite the above we really enjoyed our stay and would recommend this place