St. Thomas Pacquereau Bay Hotels

"Nice staff and great location "

"We will be back! "

"4/29-3/2 My stay at the Westin was extremely disappointing and did not meet expectations at all. This was far from a luxury experience. The room had a noticeable moldy smell and could definitely use a dehumidifier. I reported the issue, but no one ever came to address it, which made the stay very uncomfortable. We originally booked a garden view, but I was “upgraded” to a partial ocean view—and the view was not what I expected at all. When I spoke with a manager about it (an upgrade I didn’t even ask for), I was told that any sight of the ocean qualifies as a “partial view.” I was also told that if I didn’t like it, I could switch back to a garden view and look at the parking lot, which was not a reasonable solution. I was also charged a $75 per night resort fee that was never clearly disclosed. At check-in, I was told I was all paid up aside from a daily hold, so this additional charge was unexpected and frustrating. The amenities did not justify the cost whatsoever. There is no beach on the property, no beachfront access, and no real ocean views, which was very misleading. The food was absolutely horrible, and there is only one restaurant on site. If you want additional options, you have to travel to a sister hotel, and the food there was no better. Overall, between the poor service, lack of amenities, misleading information, and unexpected fees, this stay did not reflect a luxury experience in any way. I would not recommend this property."

"Yes"

"Mi estadía fue por trabajo. El hotel esta remodelado en el lobby."

"The house and view were amazing, even better than the pictures.The house was clean and check in was easy. We had a great stay would love to stay there again. Communication with the host was great and we got many good recommendations for things to do and places to eat on the island. "

"Very nice resort. Everyone was welcoming. Pool is clean and uncrowded. Beach area is nice too. On-site restaurant was good and easy to order to-go. Access to Westin hotel within short walk was nice too. Lots of restaurants at Westin. Very clean room and well equipped kitchen."

"Room and beach were great. The restaurants missed the mark."

"We had a wonderful stay, the views are spectacular. This house had everything you could need (full kitchen with spices and condiments) and the host is so nice and checks in on you. The generator works great when the power goes out. We would absolutely stay here again. Thank you for the amazing stay."