"Good location, right smack in the city. My check in was delayed even though it state 2pm and i checked in at 2. So had to wait till 3 to get a clean room. Came back at 3 and they said it was not ready. Anyway one of the manager came in and saved the day and gave me a room immediately. The only grief was that because i used my non chinese card to enter china, i had to re register my hotel card every evening after i get back.. it is quite inconvenient for me. Saving grace was Nathan, bell boy who went the extra mile to help me retrieve my delivery from the delivery box as i wasnt able to do so.. i think its not the same 5 star pan pacific experience as i would expect but overall it was a good stay. The reception staff probably needs a lot more training. I"
