I was very disappointed about the beach. A lot of seaweeds, and very noisy because of truck working all day.
I couldn't hear the ocean.
Joseph
2025 年 7 月入住 7 晚
2/10 糟糕
Amgad
2025 年 7 月 22 日
不满意:清洁度、员工和服务、住宿条件和设施
The description of the room on Expedia website was misleading. The description said the room cam accomodate 8 persons, while the 2 rooms with connecting door has only ONE king bed, which doesn't make any sense that 3 persons will sleep on the floor or put themselves at a risk of getting THREE rollaway beds assuming that the rooms can accomodate this huge number of beds. We were 2 families od 10 pesons, booked 2 double rooms (2 rooms each family that accomodate 16 persons).We called the hotel and they said the information on Expedia website is not correct As a consequence we had to cancel our flight, loose our vacation, lost one night (about CAD2000) and we paid for the Expedia's mistakes.
Amgad
2025 年 7 月入住 5 晚
8/10 还可以
Pedro
与家人及幼儿出行, 与家人出行, 团体旅客
2025 年 7 月 20 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
All the staff were courteous and friendly at all times and any issues were resolved immediately. My family had a wonderful time. All inclusive food and drinks were great. the only issue was with the smell of the sargasso decomposing on the beach.
Pedro
2025 年 7 月入住 5 晚
10/10 超赞
Michael
2025 年 7 月 19 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff is very friendly and helpful. Plays Del Carmen is nearby and very nice. Place is very clean.
Michael
2025 年 7 月入住 5 晚
8/10 还可以
Shannon,Wylie
与家人出行
2025 年 7 月 8 日
满意:清洁度、服务设施、住宿条件和设施
I appreciated the communication prior to our arrival. I was able to make a request for room type/location and depending on availability, it was approved. We also liked the size of the property, it wasn't too big or too small. Everything was within walking distance at the hotel, and simple souvenir shopping just across the street. There was ample choices for food. The entertainment staff was friendly and welcoming. There were plenty of chairs around the pool and beach accessibility.
Shannon
2025 年 7 月入住 4 晚
10/10 超赞
Vanessa
与家人出行
2025 年 7 月 5 日
满意:清洁度、服务设施、住宿条件和设施
Love it was our second time staying in playacar RIU
Vanessa
2025 年 6 月入住 4 晚
6/10 一般
Ericka
与家人出行
2025 年 6 月 30 日
满意:清洁度、服务设施、住宿条件和设施
He tenido experiencias muy positivas en otros hoteles de esta cadena por ofrecer mucha accesibilidad para personas en sillas de ruedas. En este no fue del todo positivo, ya que la habitación asignada no fue del todo adecuada y no nos dieron mucha flexibilidad de cambio por haber hecho la reserva por Expedía. Si tengo que resaltar que tienen contacto con empresa q alquila equipo, lo cual fue estupendo
Ericka
2025 年 6 月入住 2 晚
10/10 超赞
John Anthony
与家人出行
2025 年 6 月 30 日
满意:清洁度、服务设施、住宿条件和设施
The RIU Playacar was safe and quiet. My family had a great time by the pool and the restaurant staff was very pleasant.
John Anthony
2025 年 6 月入住 3 晚
2/10 糟糕
Huitzilihuitl
与配偶出行
2025 年 6 月 30 日
满意:清洁度、服务设施、住宿条件和设施
不满意:员工和服务
Excelente hotel., sin embargo recepción y general el personal es agresivo, no servicial, poca hospitalidad
Huitzilihuitl
2025 年 6 月入住 2 晚
10/10 超赞
Veronica
2025 年 6 月 29 日
Veronica
2025 年 6 月入住 6 晚
10/10 超赞
Jazmin
2025 年 6 月 26 日
Jazmin
2025 年 6 月入住 7 晚
10/10 超赞
Alexander
2025 年 6 月 23 日
Alexander
2025 年 6 月入住 7 晚
2/10 糟糕
Adriana,Deer Park
与家人出行
2025 年 6 月 22 日
不满意:清洁度、服务设施、住宿条件和设施
To start, we weren’t given a room until well after the official check-in time. The hotel has no elevators, so be prepared to carry heavy luggage up multiple flights of stairs. The pool area was a disaster—frequent incidents with intoxicated guests vomiting in the water. Each time this happened, the pool was shut down for the entire day. Unfortunately, during our 5-day stay, we never got to use the pool at all. Overall, this was by far the worst hotel experience we’ve ever had.
Adriana
2025 年 6 月入住 5 晚
2/10 糟糕
Paul
2025 年 6 月 21 日
不满意:住宿条件和设施
Food was terrible
Paul
2025 年 6 月入住 4 晚
10/10 超赞
Richard
与配偶出行
2025 年 6 月 21 日
满意:清洁度、服务设施、住宿条件和设施
Everything was perfect from the checking in to the checkout! Making plans to return in April.
Richard
2025 年 6 月入住 6 晚
8/10 还可以
Ralitsa
2025 年 6 月 20 日
Ralitsa
2025 年 6 月入住 4 晚
6/10 一般
Chester
2025 年 6 月 18 日
满意:清洁度
Chester
2025 年 6 月入住 4 晚
10/10 超赞
Alejandro
2025 年 6 月 11 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice place to stay
Alejandro
2025 年 6 月入住 7 晚
8/10 还可以
jurij,Roseville
与配偶出行
2025 年 6 月 7 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beach is wonderful but there isn't enough places with shade. Ground property was clean everyday. Dining options with many different choices.
We want to say thank you to Samuel for helping us to choose the comfortable room.
jurij
2025 年 5 月入住 11 晚
8/10 还可以
sandra
2025 年 5 月 16 日
满意:清洁度、员工和服务、住宿条件和设施
Es un hotel en el que no se encuentran facilidades para personas adultas mayores o discapacidad. Las distancias de habitaciones a albercas y playa son lejos. Medios de traslado para lo
Mismo no nos enteramos
sandra
2025 年 5 月入住 3 晚
8/10 还可以
Tony
2025 年 5 月 6 日
满意:清洁度、员工和服务、住宿条件和设施
.
Tony
2025 年 5 月入住 3 晚
8/10 还可以
Jason
团体旅客
2025 年 5 月 5 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I thought the resort was good. The staff was amazing but I did find that the food at the Asian and Italian restaurants were sub par. The Mexican restaurant was good and the buffets were decent. The steak house was absolutely amazing the first time I went but the 2nd time was not good at all so consistency needs to be looked at. Overall, I had a great time with friends and I would go back for the price
Jason
2025 年 5 月入住 4 晚
10/10 超赞
Sheilah
2025 年 5 月 5 日
Excellent service! Beautiful surroundings will definitely visit again
Sheilah
2025 年 5 月入住 4 晚
6/10 一般
Braulio
2025 年 5 月 4 日
满意:员工和服务
I was very disappointed of how the property has change from last time I was there 4 years ago
Specially the gym missing weights equipment old