10/10 優異
Diane H.
2023 年 3 月 5 日
讚好：整潔度
Las Palmas upper Puerto Morelos
This property has a wonderful host who went out of her way to straighten out a problem with my booking.
VRBO had NOT informed the hotel of my paid for booking. There was NO RECORD of my reservation. I tried the "virtual assistant" but that was useless!
The host took over an hour and a half of her time on the phone with VRBO to get it right.
I had shown her that VRBO had debited my credit card and she said she would honor my reservation no matter what.
You can't ask for more from a hotel host.
VRBO was a huge disappointment only adding stress to myself and the host.
Do better!
Diane H.
於 2023 年 2 月住了 8 晚