鄰近卡曼海灘秘密河酒店 | 熱門卡曼海灘秘密河住宿限時優惠每晚可低至 HK$206

「This is the worst 5-star all-inclusive experience our family had during christmas. We did not have hot shower for three nights and the room has been freezing cold. We informed the hotel the first night and they kept sending maintenance people without fixing it. And whats worse, they did not really care about our problems. Everytime I called them, I need to explain the situation again. And what I got is 'we will send someone to fix' ' the hotel is fully booked so not possible to change the room'...

「Esta lindo y limpio 」

「非常棒 完美的服务 景色以及设施 餐厅也非常美味！」

「La reserva se realizó una hora anticipada, sin embargo deberían indicar que están teniendo un fallo eléctrico. Al llegar a la instalación y preguntar en la recepción vos dieraxoon están necesario tener ventilación el chico dijo que él no era CFE para saber si iba a resolver el problema. Cero en atención al cliente. Tuve que cambiar mi hospedaje. Sin reembolso por supuesto por parte del fallo en el hotel.」

「The place is the perfect location very close to everything. However, is outdated old and they have bedbugs」

「The property is nice, the staff is super friendly, and its close to xcaret! The only thing that I would point out is that the pillows could be better, and the shower. The water flow shuts off after some time and it makes you have to turn back the knobs and turn it back on. Other than that, this hotel is okay. 」

「Esta hermoso! El chef cocina delicioso. Volveré」

「If you’re looking to escape the city and truly relax, this is the perfect place. The property is beautiful, peaceful, and surrounded by nature. Although it’s an all-inclusive vegan resort, but we are not vegan , so we also enjoyed the fish and steak—they were delicious! The drinks were exceptional, and the staff was amazing—friendly, helpful, and always welcoming. We had a wonderful stay and highly recommend it to anyone looking for a relaxing getaway. Special Thanks to Kasandra and Oscar ....

「Good, they were very flexible to accomdate your preferences.」

「June 2026 very recent START WITH BROKEN TOILET SET, I SLIPPED OFF THEN REMOTES FOR AC NEEDED HELP THEN SHOWER, FLOODED THE ENTIRE ROOM , WORST NO WARM TO HOT WATER THEY AGREEED. AND WAS SUPPOSE TO FIX HOT WATER TANK ADVISED TO USE ANOTHER ROOM ALSO NO HOT WATER,' PAST UPSET MY ROOM THEY DID NOTHING AND AGAIN COLD SHOWER NOT EVEN WARM , FORGET HOT. THEY DID NOTHING AND DID NOT UNDERSTAND ME. EXCEPT YES YES ROOM WAS NICE AND CLEAN , SERVICE WAS HORIBLE FOR A 9.4 EXCEPTIONAL RATING , MORE LIKE...

「Nice hotel but 1 hour away from airport, something to think anout」