Playa del Carmen Cenote Santa Cruz Hotels

"Excellent, the only complaint is the long lines for breakfast"

"Everything was great Clean room , staff was great , great food, but a bit pricey "

"Clean room was pretty good! Staff were awesome, very friendly. Buffet was delicious and full of options. Pool nice and clean. Something negative about the hotel was that it didn’t have elevators. "

"May elevators didn’t work , some of them work but the bottom of the 2nd floor didn’t work so I couldn’t take the elevator. The property is big and it’s a lot of walking , something’s the trolly is full so you still have to walk . The beach have a lot of seaweed , the first day the seaweed was all over the water , then the next day was in the sand and bugs were flying around . It’s very sad"

"Everything was absolutely perfect! Family had a great time. Food was delicious, staff was excellent, property was clean, updated and gorgeous. Beach was amazing as well. "

"The food was amazing each and every day! The staff are nice and attentive! The cocktails are fun and refreshing! We had the chance to attend the white party which was premium, fun and exciting! Entertainment at night s great and fun! Amenities are fantastic. There were a couple of issues with the room but were minor, front desk apologized by dropping a bottle of prosecco in the room. We celebrated a birthday during our stay, staff also dropped a tequila bottle in the room as a gift, they also decorated the room with ballons and fun animal figures made out of towels! Negatives: 1 golf cart is not enough to run people to the beach. Overall fantastic stay! Loved my time there"

"Room cleanliness and condition were exceptional. Restaurant quality and service was amazing. Breakfast and lunch buffet not my favorite, but better if you go early, food goes fast. Favorite area was the adult only pool area. Loved being connected to Xcaret Park, easy walk. The lush natural habitat and animals was what brought us to this resort, away from concrete Cancun. "

"An incredible value. An amazing retreat into the jungle after a day of exploring. See monkeys in the morning, have a relaxing massage on the rooftop while an iguana keeps you company. The staff is there for whatever you may need. Pool is cold and refreshing. The rooms are so clean and nice! Great great value for the very reasonable price. Will be recommending to friends!"

"We LOVED this resort. The rooms were a little older, but who cares?! They were clean and had everything we needed. The staff was amazing and the food was good! When you go to an all inclusive you shouldn't expect 5 star meals, but all the food we had was good! Great selections at the buffets and never lines at the restaurants. It was a great mix of families and spring breakers. We will definitely be back!"