桑多斯普拉卡爾全包式酒店是否設有泳池？

是，此住宿設有8 個室外泳池及兒童泳池。

桑多斯普拉卡爾全包式酒店是否寵物友善住宿？

否，此住宿恕不接待寵物。

桑多斯普拉卡爾全包式酒店的泊車位收費多少？

此住宿提供免費自助泊車服務。

桑多斯普拉卡爾全包式酒店的登記入住時間是？

登記入住開始時間：15:00；登記入住結束時間：23:30。延遲入住服務限時提供。

桑多斯普拉卡爾全包式酒店的退房時間是？

退房時間為 12:00。此住宿有提供延遲退房服務，並酌量收費 (視乎客房供應情況而定)。

桑多斯普拉卡爾全包式酒店是否有提供接駁車服務前往機場？

是，來回機場接駁車有提供服務。接駁交通收費為每位 MXN2100。

桑多斯普拉卡爾全包式酒店是否提供全包式禮遇？

是，此為全包式住宿。所有餐飲食品費用已包，活動包括浮潛、橡皮艇、帆船活動等。

桑多斯普拉卡爾全包式酒店位於哪裡？

此住宿位於普拉亞德爾卡曼的海灘，距離夏曼哈鳥園、培亞卡爾高爾夫俱樂部和卡門大道不到 5 公里。卡門海灘濱海碼頭和第五大街亦位於 5 公里內。

桑多斯普拉卡爾全包式酒店卡曼海灘區

Q: 桑多斯普拉卡爾全包式酒店是否寵物友善住宿？

否，此住宿恕不接待寵物。

Q: 桑多斯普拉卡爾全包式酒店的泊車位收費多少？

此住宿提供免費自助泊車服務。

關於鄰近區域

桑多斯普拉卡爾全包式酒店位於卡曼海灘的普拉亞德爾卡曼一帶，既鄰近主題公園，又位處海灘。自問好動的你，一定要到訪培亞卡爾高爾夫俱樂部及卡門海灘濱海碼頭！如果想大買特買，還可以去卡門大道及第五大街逛逛。與小朋友同行？夏曼哈鳥園不容錯過！你既可在附近暢玩潛水、滑翔傘及滑浪風帆，探索區內水上歷險樂趣，亦可投入精彩的跳傘戶外活動中！瀏覽我們的卡曼海灘旅遊指南

10/10 優異

Dale Keith

多人同遊

2026 年 2 月 7 日

讚好：整潔度、設施服務和住宿狀況

Our Expedia representatives that we met (Maria mainly, but Melisa also assisted)) were truly amazing. Maria was constantly checking in to attend to our needs and we have had representation before but not quite like this. Maria, you went above and beyond

於 2026 年 1 月住了 10 晚

4/10 欠佳

Sabrina

家人同遊, 親子同遊

2026 年 2 月 4 日

不滿：整潔度、設施服務和住宿狀況

Was so super disappointed with our stay at Sandos. Ran into issue after issue...no water pressure....no hot water... terrible food...upselling at EVERY chance they got...we ran into so many hiccups our family got to a point where we had to laugh at it. Most staff act put out when requesting anything.... will never be back to Sandos. Please take my advice and stay elsewhere- spend your money elsewhere.

於 2026 年 1 月住了 5 晚

2/10 很差

Kamrul (West Babylon)

家人同遊

2026 年 2 月 4 日

This was, without question, the worst vacation I have ever experienced. We were completely misled by Expedia’s website regarding the resort’s specialty restaurants. What was advertised simply did not exist in reality. The only option available throughout our stay was the basic buffet, as specialty restaurants were never available. This experience was a total letdown and far from what we paid for or were promised. I feel deceived and deeply disappointed. I am requesting a full refund, and I would never recommend this resort or booking to anyone.

於 2026 年 1 月住了 6 晚

2/10 很差

NUSRAT

2026 年 2 月 2 日

不滿：整潔度、設施服務和住宿狀況

All inclusive is incorrect. Never went to a hotel that did not automatically provide body wash shampoo , other toiletries. The bathroom water had an odor from day 1. My daughter kept gagging when brushing her teeth so we had to switch to filtered water. Weirdly our friend’s bathroom water was fine. We went solely here to celebrate my daughter’s birthday and were not allowed entry at the restaurant due to being 35 minutes late. This was due to staff’s lack of knowledge as to location of restaurant and poor communication and instructions on direction. Went around in circles for an hour to lobby and back just to realize it was a 5 minutes late walk from the hotel! No clear directions on the resort or from staff. False advertising regarding 12 restaurants being available. Only 5. And you cannot pre-reserve before your stay. However once we got there, no reservations available! Airport shuttle from the hotel felt like a scam. We went to the hotel from airport and paid $130. So, after discussion with front desk Expedia team and clearly saying that we needed to go to TQO (tulum international) airport. We set off. Noting through our drive that the sign to tulum is in one direction and we’re we’re going to where the signs pointed to Cancun. And then scammed into paying “discounted $330” dollars. Then he charged us 10% extra mandatory fees at airport. The resort is NOT FAMILY friendly if going with children under 7

於 2026 年 1 月住了 6 晚

8/10 不錯

Shannon

家人同遊

2026 年 1 月 31 日

讚好：整潔度、設施服務和住宿狀況

The staff were friendly and quickly helped with concerns I had regarding access to volleyball for pool and dinner reservations. It would have been even better if there was pool equipment at the family pool towel hut - volleyball, Frisbee, floating rings. The family area is quite far from the beach and it is not practical to go there to get pool toys. We weren't able to book our dinner reservations as the app said everything was full. I appreciate that staff helped to get us booked in, however the restaurants weren't full so I'm not sure why we couldn't book ourselves. Thank you.

於 2026 年 1 月住了 6 晚

10/10 優異

john

2026 年 1 月 27 日

expedia staff were amazing , best service provider we have had in 15 yrs , milia , ma

於 2026 年 1 月住了 10 晚

8/10 不錯

Jamie

親子同遊, 多人同遊

2026 年 1 月 27 日

讚好：整潔度、設施服務和住宿狀況

Loved the amenities- pools, bars, waterparks for the kids, the food was delicious!!! Staff were very friendly as well.

於 2026 年 1 月住了 6 晚

6/10 一般

Gino (Chibougamau)

家人同遊

2026 年 1 月 27 日

讚好：整潔度、設施服務和住宿狀況

La chambre et le personnel sont excellents

於 2026 年 1 月住了 10 晚

8/10 不錯

Tracey

家人同遊, 親子同遊

2026 年 1 月 24 日

讚好：整潔度、設施服務和住宿狀況

Despite one female employee with a bad attitude (serving the brazilian breakfast buffet and riviera blue lunch snack area ), the rest of the staff in this resort were kind, courteous, and happy to help. The rooms were clean, except for the jetted tub which needs attention. The buffet food was amazing! A la cartes were very hard to get into. They need a better system so that pre bookings cannot be made in advance. It's not acceptable to come to a resort for one week and not be able to get any reservations until the last day of your stay. Guest services was able to help us out immensely with this, but for the general public, don't expect to get many a la carte reservations if your stay is for 7 days. The beach and pools were very nice and clean here, and chairs were always available.

於 2026 年 1 月住了 7 晚

10/10 優異

kellie (crowheart)

2026 年 1 月 24 日

讚好：整潔度和住宿狀況

The Whole Experience Was Wonderful!! The Resort Was So Beautiful! Absolutely Everyone That Works There Was Soooo Helpful and Nice! The Food Was Great!!! My Family and I had The Best Time! Thank You To Everyone There😁

於 2026 年 1 月住了 7 晚

8/10 不錯

Kaylee Lorraine

2026 年 1 月 17 日

讚好：整潔度、職員與服務和住宿狀況

We were happy with our overall experience at this resort. The staff were especially incredible. Our expedia ladies Melisa and Zyanya were personal, supportive and charming. We unfortunately had a couple things happen with our little ones and they were incredible with helping make sure we had proper care and support. Thank you Sandos Playacar for helping create unforgettable memories for our family!

於 2026 年 1 月住了 7 晚

10/10 優異

Christopher

2026 年 1 月 17 日

於 2025 年 12 月住了 7 晚

10/10 優異

Theodor Putnam

親子同遊

2026 年 1 月 14 日

讚好：整潔度、設施服務和住宿狀況

Beautiful place! We stayed with our 6 year old daughter and had a blast everyday. Great food and services.

於 2026 年 1 月住了 7 晚

8/10 不錯

Kelly

家人同遊

2026 年 1 月 14 日

讚好：整潔度、設施服務和住宿狀況

Great staff, friendly and helpful, rooms were very clean

於 2026 年 1 月住了 6 晚

6/10 一般

Joliana

多人同遊

2026 年 1 月 12 日

讚好：設施服務和住宿狀況

The room seemed old and cleanliness could be improved upon. There was also no hot water between midnight and 7am, which was very inconvenient. Restaurant options onsite were pretty good, beaches and pools were nice, and staff overall were lovely.

於 2025 年 12 月住了 3 晚

10/10 優異

James (Pittsboro)

家人同遊, 多人同遊

2026 年 1 月 11 日

讚好：整潔度、設施服務和住宿狀況

As a first time visitor, the beach location is noteworthy, their staff / employees are throughout the area to provide exceptional visitor care and assistance, and the variety of restaurants are impressive .

於 2026 年 1 月住了 7 晚

10/10 優異

Sergey

親子同遊

2026 年 1 月 11 日

讚好：整潔度、設施服務和住宿狀況

We loved our stay at this massive resort! Highlights included the incredible evening shows and the fun of feeding the local farm animals. Our 2-bedroom hacienda fit five of us perfectly. Pro tip: the buffet is often better than the à la carte restaurants, though be prepared to book all restaurants in advance. Cupcake cafe was amazing.We’ll definitely be back!

於 2026 年 1 月住了 8 晚

10/10 優異

Francisco Javier

家人同遊

2026 年 1 月 10 日

讚好：整潔度和設施服務

👍

於 2025 年 12 月住了 5 晚

10/10 優異

Micah B

伴侶同遊

2026 年 1 月 8 日

讚好：整潔度、職員與服務、設施服務和住宿狀況

It was a great place to stay definitely going back!

於 2025 年 12 月住了 8 晚

10/10 優異

Larry W (Byron)

2026 年 1 月 7 日

讚好：整潔度、設施服務和住宿狀況

Two people made the trip excellent. The first was the young man that checked me in when I arrived. He noted the room reserved for me was a ground floor room in the family section. He suggested, given the length of me stay that I consider a room in the adult section with an ocean view. I agreed and paid the upgrade. This was an excellent recommendation. It made my stay top notch. The other person was Zyanya from the Guest Experience Team. She proactively contacted me and determined by interest in area tours and got me scheduled. She stayed in contact with me via text to see how the tours went and wheat else she could help me with. She offered to make meal reservations for me, and whatever other hotel services she could assist with. She remained in contact until the day I checked out. She was excellent in determining me needs and making my stay was pleasant. These two people make my stay wonderful. Without them it would have been an “okay” experience, with them it was an “excellent” experience.

於 2025 年 12 月住了 21 晚

4/10 欠佳

Cynthia

家人同遊

2026 年 1 月 4 日

讚好：整潔度

This is a time share all inclusive deal, if you do not buy anything from them, they start treating you like crap, at the beginning they make you feel like you are a king, bring you drinks, and chairs and everything else. Everywhere you go, all the poor employees complain about the poor management and the bad treatment that they received from this Huge company. I know is always 2 dides of the storym but after we refuse to buy their "deal" we were nobody there. Amenities are ok, but they have sections exclusives for adults, why? who knows but they are so close to eachother that it makes you feel that you have a pee section in a pool. Food is good but you must have reservations for the other restaurants that you need to call and call to make them until you give up. They do have a nice beach area, but that is what Cancun offers after all. No need to be in this Huge place feeling so out of place because you don't buy their deals. The pools are open until 8pm but good luck trying to find a dry towel services, lights along the pool or drinks, forget it!. Even the employees are cleaning with a head lamp, why? I do not understand. We will not stay again in a place like this for sure.

於 2025 年 12 月住了 5 晚

8/10 不錯

Louise

2026 年 1 月 3 日

讚好：住宿狀況

Grounds are beautiful and staff friendly.

於 2025 年 12 月住了 10 晚

10/10 優異

Cynthia Ann

家人同遊

2026 年 1 月 2 日

讚好：整潔度、職員與服務、設施服務和住宿狀況

Definitely one of the best resorts I’ve been to in a long time! Variety of food was fantastic! On nights that we went to the buffet instead of a restaurant, it was probably even better. Beach was terrific, staff was friendly, everything was clean, could’ve asked for a better vacation!

於 2025 年 12 月住了 9 晚

4/10 欠佳

Jeffrey A

多人同遊

2026 年 1 月 2 日

讚好：整潔度

不滿：職員與服務和設施服務

Bracelet issue was a mess staff getting greedy when it comes to service and the American dollar

於 2025 年 12 月住了 9 晚

8/10 不錯

Avigail

家人同遊

2026 年 1 月 2 日

讚好：整潔度和職員與服務

The hotel is huge and some of the rooms are very far from the main areas. Most of the time the hot water pressure in the shower was very low and it was difficult to shower. Pool slides are nice but my kids found them a bit small. The food selection was good and the teens club was great for the kids but opens after 15:00.

於 2025 年 12 月住了 5 晚

桑多斯普拉卡爾全包式酒店

Sandos Playacar All Inclusive

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