跳到页面主要部分

桑多斯普拉卡尔全包式酒店

4.0 星住宿

Sandos Playacar All Inclusive

选择日期以查看价格

点评

7.6/10
不错

热门服务设施

  • 游泳池
  • 热水浴缸
  • 全包
  • SPA
  • 含停车设施
  • 免费 Wi-Fi
当前价格为 HK$2,289
总价 HK$2,835
含税款和其他费用
6 月 1 日 - 6 月 2 日

客房选择

可用的客房筛选条件
显示 10 种房型中的 10 种

显示Jr Suite Hacienda 的所有照片

Jr Suite Hacienda | 客厅 | 42-英寸纯平电视（配备卫星频道）

Jr Suite Hacienda

7.6 分，满分 10 分
不错
(4 条点评)
  • 花园景观
  • 388 平方英尺
  • 1 间卧室
  • 可容纳 5 人（按实际入住人数收费）
  • 1 张特大床和 1 张双人沙发床或 2 张双人床和 1 张双人沙发床
  • 免费 Wi-Fi

显示Riviera Family King Junior Suite的所有照片

Riviera Family King Junior Suite | 迷你吧（备有免费物品）、客房内保险箱、办公桌、笔记本电脑�工作区

Riviera Family King Junior Suite

8.0 分，满分 10 分
非常棒
(56 条点评)
  • 569 平方英尺
  • 1 间卧室
  • 可容纳 5 人（按实际入住人数收费）
  • 1 张特大床和 1 张双人双层床
  • 免费 Wi-Fi

显示Riviera Family Queen Junior的所有照片

迷你吧（备有免费物品）、客房内保险箱、办公桌、笔记本电脑工作区

Riviera Family Queen Junior

8.2 分，满分 10 分
非常棒
(98 条点评)
  • 560 平方英尺
  • 1 间卧室
  • 可容纳 5 人（按实际入住人数收费）
  • 2 张双人床和 1 张双人沙发床
  • 免费 Wi-Fi

显示Hacienda One Bedroom Suite的所有照片

迷你吧（备有免费物品）、客房内保险箱、办公桌、笔记本电脑工作区

Hacienda One Bedroom Suite

7.8 分，满分 10 分
不错
(9 条点评)
  • 花园景观
  • 786 平方英尺
  • 1 间卧室
  • 可容纳 5 人（按实际入住人数收费）
  • 1 张特大床和 1 张双人沙发床
  • 免费 Wi-Fi

显示Select Ocean Front Adults only的所有照片

Select Ocean Front Adults only | 迷你吧（备有免费物品）、客房内保险箱、办公桌、笔记本电脑工作区

Select Ocean Front Adults only

8.4 分，满分 10 分
非常棒
(8 条点评)
  • 海景
  • 322 平方英尺
  • 可容纳 2 人（按实际入住人数收费）
  • 2 张双人床或 1 张特大床
  • 免费 Wi-Fi

显示Select Superior Adults Only的所有照片

迷你吧（备有免费物品）、客房内保险箱、办公桌、笔记本电脑工作区

Select Superior Adults Only

7.2 分，满分 10 分
不错
(42 条点评)
  • 花园景观
  • 334 平方英尺
  • 可容纳 2 人（按实际入住人数收费）
  • 2 张大床或 1 张特大床
  • 免费 Wi-Fi

显示小型套房, 1 张特大床和 1 张沙发床 (Platinum)的所有照片

小型套房, 1 张特大床和 1 张沙发床 (Platinum) | 客房景观

小型套房, 1 张特大床和 1 张沙发床 (Platinum)

  • 花园景观
  • 538 平方英尺
  • 1 间卧室
  • 可容纳 3 人（按实际入住人数收费）
  • 1 张特大床和 1 张单人沙发床
  • 免费 Wi-Fi

显示小型套房, 1 张特大床和 1 张沙发床, 海洋景观 (Platinum)的所有照片

小型套房, 1 张特大床和 1 张沙发床, 海洋景观 (Platinum) | 迷你吧（备有免费物品）、客房内保险箱、办公桌、笔记本电脑工作区

小型套房, 1 张特大床和 1 张沙发床, 海洋景观 (Platinum)

  • 海景
  • 538 平方英尺
  • 1 间卧室
  • 可容纳 3 人（按实际入住人数收费）
  • 1 张特大床和 1 张单人沙发床
  • 免费 Wi-Fi

显示标准套房, 阳台的所有照片

迷你吧（备有免费物品）、客房内保险箱、办公桌、笔记本电脑工作区

标准套房, 阳台

  • 花园景观
  • 538 平方英尺
  • 1 间卧室
  • 可容纳 4 人（按实际入住人数收费）
  • 1 张特大床和 1 张单人双层床
  • 免费 Wi-Fi

显示套房, 多张床, 海洋景观 (Platinum)的所有照片

套房, 多张床, 海洋景观 (Platinum) | 迷你吧（备有免费物品）、客房内保险箱、办公桌、笔记本电脑工作区

套房, 多张床, 海洋景观 (Platinum)

  • 海景
  • 538 平方英尺
  • 1 间卧室
  • 可容纳 4 人（按实际入住人数收费）
  • 1 张特大床和 1 张单人双层床
  • 免费 Wi-Fi

您可能也喜欢

广告

玛雅里维埃拉全包大酒店

Playa del Carmen
  • 游泳池
  • 全包
  • SPA
  • 儿童游泳池
9.6 分，总分 10，绝佳，965 条点评
新价格 HK$8,974
总价 HK$10,885
含税款和其他费用
6 月 9 日 - 6 月 10 日
玛雅里维埃拉全包大酒店
Mod logo
登录以查看符合条件的折扣和礼遇。更多奖励，更多精彩！
登录免费注册

街区简介

桑多斯普拉卡尔全包式酒店地处卡曼海滩的普拉亚卡，邻近主题公园，并且位于海滩。如果您的日程安排包括外出活动，Playacar Golf Club (普拉亚卡尔高尔夫俱乐部)和普拉亚德尔卡曼海运码头肯定值得一逛，若对购物情有独钟，可以前往卡门大道和第五大道。带孩子一起旅行？切勿错过夏曼哈鸟园。您可就近选择水肺潜水、帆伞运动和帆板运动，体验该地区的水上游乐活动，或者选择极限跳伞，体验优美的户外风景。访问我们的卡曼海滩旅行指南
地图
Paseo Xaman-Ha, Mza. 1, Lote 1 Fracc. Playacar, Playa del Carmen, QROO, 77710

附近有什么？

  • 普拉亚卡海滩
    普拉亚卡海滩
    步行 3 分钟 - 0.3 公里
  • 哈曼哈大道自行车道
    步行 9 分钟 - 0.8 公里
  • 马伊高尔夫球场
    步行 19 分钟 - 1.6 公里
  • Playacar Golf Club (普拉亚卡尔高尔夫俱乐部)
    车程 3 分钟 - 1.8 公里
  • 普拉亚卡尔的玛雅遗址
    车程 4 分钟 - 2.2 公里

周边介绍

  • 坎昆国际机场 (CUN) - 57 分钟车程

餐厅

  • rosa roja
    步行 10 分钟
  • Viva Wyndham Maya
    步行 14 分钟
  • Blue Moon Beach Bar Sandos Select Club
    步行 3 分钟
  • Cupcake Cafe
    步行 1 分钟
  • Festival Grand Buffet
    步行 2 分钟

住宿简介

桑多斯普拉卡尔全包式酒店

  • Playacar Golf Club (普拉亚卡尔高尔夫俱乐部)附近的高档全包型住宿
  • 桑多斯普拉卡尔全包式酒店毗邻夏曼哈鸟园和卡门大道，提供水上乐园免费入场服务、夜总会和2 间泳池酒吧。这个住宿提供紧邻海滩的地理位置、海滩按摩和沙滩椅，是晒太阳的好去处。在店内水疗中心Spa Sandos享受水疗法、体膜护理和芳香疗法。店内餐厅有 9 家，一定要尝尝它们的美食。健身中心提供健身课程，另有帆船、沙滩排球和浮潜活动。住客可连接免费房内 WiFi，与亲朋保持联系，还可获享3 间池畔酒吧和露台等设施/服务。
  • 其他礼遇包括：
    • 8 个室外游泳池和儿童游泳池，配备水滑梯、2 间泳池酒吧和日光浴躺椅
    • 免费自助停车
    • 免费自行车租赁、网球场和往返机场班车（收费）
    • 保姆服务（收费）、匹克球球场和会议室
    • 在住客点评中，适合家庭的服务设施、海滨位置和游泳池得到了一致好评。
  • 客房特色
  • 所有 819 间客房均配有24 小时客房服务和可存放笔记本电脑的保险箱等舒适设施/服务，以及笔记本电脑工作区和空调等贴心细节。 在住客点评中，该住宿场所干净的客房得到了称赞。
  • 其他设施/服务还包括：
    • 浴室配备免费洗浴用品和吹风机
    • 42-英寸平板电视，带卫星频道
    • 阳台或露台、衣柜/壁橱和咖啡机/冲茶器

全包详情

  • 此住宿是全包住宿。房价包含住宿内的餐饮费用（可能会有部分限制）。

小费和税款

  • 小费已包含在内，住客可自愿多付小费。

餐饮

    • 包括所有自助餐、照单点餐、小吃和饮料
    • 24 小时提供客房送餐服务
    • 客房内迷你吧（提供各种酒水）

活动和设施/设备

  • 包括所有非机动水上运动、陆上活动及娱乐设施和设备的使用。

水上活动

    • 划皮艇
    • 帆船运动
    • 水肺潜水课程
    • 浮潜
    • 冲浪/趴板冲浪

陆上活动

    • 骑自行车
    • 健身设施
    • 迷你高尔夫
    • 足球
    • 排球

课程/训练班/游戏

    • 有氧健身
    • 舞蹈
    • 水上健身
    • 瑜珈

娱乐活动

    • 店内娱乐和活动
    • 使用店内俱乐部
    • 店内现场表演
    • 主题派对

同类型住宿

4 室外游泳池，07:00 至 19:00 开放，池畔遮阳伞，日光浴躺椅
Iberostar Waves Tucán - 全包
普拉亚卡
  • 游泳池
  • 全包
  • SPA
  • 儿童游泳池
8.6 分，总分 10，超赞，1,006 条点评
新价格 HK$1,698
总价 HK$2,039
含税款和其他费用
5 月 13 日 - 5 月 14 日
Iberostar Waves Tucán - 全包
对比同类住宿

住宿服务设施

网络

  • 所有客房提供：免费 Wi-Fi
  • 部分公共区域提供：免费 Wi-Fi

停车设施和交通

  • 24 小时提供往返机场班车（收费）
  • 店内免费提供自助停车位
  • 店内提供有限自助停车位
  • 提供轮椅无障碍停车位
  • 店内停车设施设有路外停车位

餐饮

  • 1 家咖啡店/咖啡馆
  • 2 间泳池酒吧
  • 3 间池畔酒吧
  • 6 家酒吧/酒廊
  • 9 家餐厅
  • 公共区域提供咖啡和茶
  • 情侣/私人用餐
  • 小吃店/熟食店

休闲活动

  • 1 个热水浴缸
  • 8 个室外泳池
  • 冲浪/趴板冲浪
  • 儿童泳池
  • 帆船运动
  • 浮潜
  • 购物
  • 健身房
  • 健身课程
  • 迷你高尔夫
  • 免费儿童俱乐部
  • 免费水上乐园
  • 免费自行车租赁
  • 皮划艇活动
  • 匹克球
  • 全套 SPA 服务
  • 桑拿
  • 沙滩排球
  • 水滑梯
  • 私人摩托艇
  • 台球桌/撞球台
  • 网球
  • 夜总会
  • 游乐场
  • 游乐厅/游戏室
  • 蒸汽房

家居型

  • 8 个室外泳池
  • 保姆服务（收费）
  • 儿童泳池
  • 迷你高尔夫
  • 免费儿童俱乐部
  • 免费看管儿童活动
  • 免费水上乐园入场
  • 水滑梯
  • 洗衣设施
  • 小吃店/熟食店
  • 游乐场
  • 游乐厅/游戏室

便利设施

  • 24 小时前台服务
  • 发廊
  • 礼品店/报摊
  • 洗衣设施
  • 行李寄存
  • ATM

住客服务

  • 观光和订票协助
  • 婚庆服务
  • 客房清洁（每日）
  • 礼宾服务
  • 通晓多种语言的服务员
  • 行李员/门卫

商务服务

  • 会议室

室外

  • 池畔躺椅
  • 地处沙滩
  • 花园
  • 露台
  • 沙滩毛巾
  • 沙滩躺椅
  • 沙滩遮阳伞
  • 泳池遮阳伞

全套 SPA 服务

  • 22 间护理室
  • 产前按摩
  • 芳香疗法
  • 美甲/修脚
  • 面部护理
  • 情侣护理室
  • 热石按摩
  • 热水浴缸
  • 桑拿
  • 深层组织按摩
  • 室外护理区
  • 水疗法
  • 泰式按摩
  • 体膜护理
  • 土耳其浴
  • 运动按摩
  • 蒸汽房
  • 足底按摩
  • SPA 中心每天开放

无障碍设施

  • 如果您需要特殊无障碍设施，请在预订成功后，使用收到的预订确认信息与住宿联系。
  • 电梯
  • 方便轮椅进出的登记处
  • 方便轮椅进出的礼宾接待处
  • 方便轮椅进出的停车场
  • 轮椅可通行（可能有限制）

其他

  • 3 层楼
  • 7 栋建筑
  • 建于 2004 年
  • 宴会厅
  • 指定吸烟区

客房服务设施

卧室

  • 提供床单
  • 遮光窗帘

浴室

  • 吹风机
  • 肥皂
  • 免费洗护用品
  • 私人浴室
  • 提供毛巾
  • 卫生纸
  • 洗发水
  • 浴袍

娱乐

  • 42 英寸可收看卫星频道的纯平电视

餐饮

  • 24 小时客房送餐服务
  • 咖啡壶/茶具
  • 免费瓶装水
  • 贮满食品的迷你吧（免费）

其他

  • 笔记本电脑工作区
  • 电话
  • 吊扇
  • 恒温控制空调
  • 可存放笔记本电脑的保险箱
  • 书桌
  • 熨斗/熨衣板

政策

入住

开始办理入住：15:00；停止办理入住：23:30
提前入住需视供应情况而定
延迟入住需视供应情况而定
住客需年满 18 岁

退房

12:00 之前退房
延时退房需视供应情况而定
需付延时退房费

特别入住说明

此住宿接待方提供机场接车服务（可能会额外收费）。住客必须使用预订确认邮件上的联系信息，在出行前联系住宿接待方，提供详细到达信息。
前台工作人员将在住客到店时接待
住宿提供的信息可以使用自动翻译工具进行翻译

进入方式

前台

宠物

不可带宠物或服务类动物

儿童及加床

欢迎儿童入住。
不提供折叠床/加床。
不提供儿童床（婴儿床）。

该住宿接受的付款方式

重要信息

费用

您需要到店支付以下费用。费用可能包含适用的税费：

  • 环境卫生服务费：每晚 MXN 85
  • 住宿方在住客入住前将收取 MXN 5000 的损坏押金。

这里已包括住宿向我们列出的全部收费项目。

其他项目

  • 机场接送费：每人 MXN2100（单程）
  • 机场接送费/每位儿童：MXN880.00（单程），（收费年龄为 1至 17 岁）
  • 需付延时退房费（视供应情况而定）

上面所列内容可能并不完整。这些费用和押金可能不包括税款，并且可能会随时发生变化。

您需知道

可能需收取加人费用，具体费用取决于住宿的政策。
入住时可能需要出示政府核发的身份证件（带照片）和信用卡，以便于支付其他杂项的费用。
特殊要求视入住时的具体情况而定，可能产生额外的费用。不能保证满足特殊要求。
此住宿接待方接受以信用卡付款；恕不接受现金
该住宿场所采用的安全设施包括：一氧化碳探测器、烟雾报警器和窗铁栅。
此住宿拥有阳台、庭院、露台等户外空间，可能不适合儿童入住。如果您有顾虑，我们建议您在到店前联系住宿接待方，以确认他们是否可以为您安排合适的客房
请注意，文化规范和住客政策可能因国家/地区和住宿而有所不同。列出的政策均由住宿提供。
住宿登记号008-007-006284/2025 y 008-007-006285/2025

其他注意事项

12 月 31 日入住的总价中包括了必须支付的元旦前夜晚宴费用
只有经过登记的住客才可进入客房。
此酒店不允许携带宠物，包括服务类动物。
18 岁以下的住客不允许进入 SPA 场所。
住宿接待方欢迎所有性取向和性别认同的客人（LGBTQ+ 友好）。

常见问题

桑多斯普拉卡尔全包式酒店有游泳池吗？

是的，此住宿设有8 个室外游泳池和儿童游泳池。

桑多斯普拉卡尔全包式酒店住宿费用是多少？

截至 2026 年 5 月 9 日，我们找到的桑多斯普拉卡尔全包式酒店 2 位成人 1 晚最低价是 HK$2,289（不含税费），入住日期是 2026 年 6 月 1 日。这个价格基于我们在过去 24 小时内找到的，未来 30 天的最低每晚房价。价格可能会有所变动。选择您需要住宿的日期，可以看到更加准确的价格。

桑多斯普拉卡尔全包式酒店允许宠物入住吗？

不可以，该住宿不允许宠物入内。

停车费是多少？

该住宿免费提供自助停车。

何时可在桑多斯普拉卡尔全包式酒店办理入住？

开始办理入住：15:00；停止办理入住：23:30。 在限定时间内可安排延迟入住。

何时可在桑多斯普拉卡尔全包式酒店办理退房？

退房时间为 12:00。延迟退房会收取费用（视客房供应情况而定）。

桑多斯普拉卡尔全包式酒店提供前往机场的班车吗？

是的，提供机场班车。每人费用：MXN 2100。

桑多斯普拉卡尔全包式酒店提供全包式服务吗？

是的，这是全包式住宿。包括所有餐饮，活动包括：浮潜、划皮艇、帆船运动等等。

桑多斯普拉卡尔全包式酒店的地址在哪里？

这家普拉亚卡住宿依傍着海滩，距离夏曼哈鸟园、Playacar Golf Club (普拉亚卡尔高尔夫俱乐部)和卡门大道不到 5 公里。而且，距离普拉亚德尔卡曼海运码头和第五大道不到 5 公里。

点评

关于桑多斯普拉卡尔全包式酒店的点评

7.6

还可以

8.2

清洁度

7.6

服务设施

8.0

员工和服务

7.6

住宿条件和设施
10 分 - 超赞。563 条好评，共有 1405 条点评
8 分 - 还可以。356 条好评，共有 1405 条点评
6 分 - 一般。225 条好评，共有 1405 条点评
4 分 - 很差。134 条好评，共有 1405 条点评
2 分 - 糟糕。127 条好评，共有 1405 条点评

点评

10/10 超赞

Susana Leticia

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Tuvimos una excelente atención del equipo de Expedia Melisa, Zyanya, Majo y Mar que nos apoyaron en todo momento. Lo único fue que encontramos zargazo en la playa y aunque el staff se preocupaba por limpiar, la verdad si no era tan cómodo estar por allí. Lindo hotel e instalaciones los niños la disfrutaron mucho
2026 年 5 月入住 3 晚

2/10 糟糕

James

与家人及幼儿出行, 与配偶出行
不满意：清洁度、服务设施、住宿条件和设施
arrived at the hotel, firstly it looks out dated, the elevator to our level was not working and then our wrist bands to enter the room didn't work. Once we got a new room sorted, the furniture and pull out sofa was dirty and had stains, the shower water pressure doesn't work properly... and worst yet... bed bugs!!! my son got hit hard the most, the hotel doctor confirmed that the rash all over his body was caused by them... the food it terrible, and the waiting time for the resort transit to get from one area of the resort to the other side is frustrating, I wouldnt waste my time and money on this place. never again..
2026 年 4 月入住 7 晚

10/10 超赞

Fernando

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Quiero agradecer sinceramente a todo el equipo de Experiencia del Huésped de Sandos Playacar por hacer de nuestra estancia algo verdaderamente especial. Desde el primer momento nos hicieron sentir como en casa, siempre atentos, amables y con una actitud increíble. Un reconocimiento muy especial para Melisa, Zyanya, Majo y Mar, quienes estuvieron pendientes de cada detalle y siempre con una sonrisa. Su dedicación y calidez marcaron la diferencia en nuestras vacaciones. También queremos destacar a Carlos, en el bar de la piscina de adultos, quien nos atendió de maravilla, siempre amable, rápido y con excelentes bebidas que hicieron nuestros días aún más agradables. Sin duda, gracias a todos ustedes nos llevamos recuerdos inolvidables y momentos maravillosos. Recomiendo totalmente este lugar y, por supuesto, esperamos regresar muy pronto. ¡Muchísimas gracias por todo! Atentamente, Fernando
Adults only room pool view
2026 年 4 月入住 5 晚

6/10 一般

Christopher M

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The Expedia Guest Team, Lyanya, Melisa, Maria and Mar were so helpful. The app wasn't working for us so we asked them to make dinner reservations at the on site restaurants. Thank you, ladies. Eat at the restaurants and avoid the buffet! The resort itself is dated but comfortable. Walking around and learning where everything is easy. Our room was near the ocean, pools, buffet, sports bar and tram, everything needed was accessible. Beach bar closes at 6pm. Don't understand the negative reviews about having to walk as things are a little spaced out. Unless there is a medical reason or age, just take a leisurely walk and burn some calories. STAFF: check in/out, bellboys, maids & drivers were friendly and ready to help. The only real negative was the shower: no hot water and low water pressure. We adjusted and took quick, lukewarm showers. We let staff know but it didn't bother us. INCEDENTALS: bring small bills, $1's ,$5's, 10's for tipping as it's is customary. Use the resort transport company Seek and Go for airport transfers. Just email the resort a few days ahead with air info and they arrange it for you. The reps wear green polo shirts and speak English. Don't use airport taxis. A half mile walk from the resort there is a group of shops/pharmacy for snacks, water, medicine, souvenirs and currency exchange. If needed get a taxi to/from Walmart, the drivers will wait for you. Pina Coladas & Margaritas on the beach? Yes please!! It's a slow pace, laid back vibe so enjoy it.
2026 年 4 月入住 5 晚

6/10 一般

julian

与家人及幼儿出行
满意：住宿条件和设施，清洁度
The property was a bit below average. Nice landscape. Clean room and public areas. However all the amenities inside room or outside are outdated. Staff are not consistent. Some are nice anh helpful. Some are not. Nightly entertainment programs were okay nothing special. Beach area is the only thing that stood out. Easy access, breezy and nice ocean view. Foods are below average. We tried all the restaurants that require reservations. French restaurant was nicely decorated but service was very slow. Foods are average. Italian restaurant got a 3 star out of 5 since some dishes were good (however no AC). El Gaucho got high mark with above average food quality. We ate breakfast there everyday and it was quite good. The Cupcake cafe drinks and pastries were substandard. We tried different pastries and they were all bland. no flavor at all even as simple as croissants. The property lacks of daily activities for young folks. For the prices paid we think it was just okay. We probably will stay somewhere next time. However one thing specifically stood out during our stay. They have a service called Guest Experience where some team members were dedicated to check on guests to assist whatever needed. Our lady (Mayar?) helped us with diner reservations and luggage transfer on check out. They were wonderful and friendly. They made our stay much more comfortable and were willing to change rooms when their elevators broke down for several days
2026 年 4 月入住 5 晚

8/10 还可以

LEHA，Irvine

团体旅客
满意：清洁度、员工和服务、住宿条件和设施
Clean room, filtered water was provided in the room by the 5 gallons jug. Room is very spacey but could use some updates. Beds are very comfortable
2026 年 4 月入住 7 晚

10/10 超赞

Kimberly Kathleen

与家人及幼儿出行, 与配偶出行, 团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Large resort lots of space for many people. Plenty of variety of pools to not feel crammed in.
2026 年 4 月入住 7 晚

6/10 一般

Zahida，New Hyde Park

团体旅客
The staff in this report are very nice and helpful. The facilities in some areas are very modern and nice especially adult section. However the complex is very spread out and if you're in the family area, rooms are a bit dated. There is a long walk to the main pool and beach, main buffet area. (The smaller 'local' pools did not have an atmosphere). Be prepared as the shuttle cart is not always around and available. It's not very accessible for people in wheelchairs or buggy as elevators were not working. If these are fixed, and people this would be helpful. Overall the resort is nice and friendly staff but just the design/location is not ideal.
2026 年 4 月入住 7 晚

10/10 超赞

Anastasiya

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
From arrival to departure, everything was handled with so much care, professionalism, and positive energy. A huge thank you to Melisa, Zyanya, Majo, and Mar - you girls are truly incredible. Each of you brought something special, and it honestly made the whole experience feel so welcoming and effortless. You can tell there’s real passion behind what you do, and it doesn’t go unnoticed. We felt supported, taken care of, and genuinely appreciated every step of the way. It’s rare to come across a team that works so well together while also making every client feel seen and valued. Highly recommend to anyone looking for not just great service, but an amazing experience overall. Thank you again, you guys are the best! 💛
2026 年 4 月入住 7 晚

8/10 还可以

Mary Christine

与家人及幼儿出行
满意：住宿条件和设施，员工和服务
We stayed in the family suite, pool view. Room was clean— had no issues. Staffs — very friendly and nice Pools — I’m not sure how often they clean/filter it. Found it dirty throughout the day. Always showered after, so had no problem.
2026 年 4 月入住 7 晚

8/10 还可以

Jeffrey

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Everything was good except , we got tired of the sales staff being so pushy about by the time share. My wife and I just wanted a vacation!!
2026 年 4 月入住 7 晚

10/10 超赞

Sergio Adan Franco

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We have traveled for 20 years vacation in all Rivera Maya areas fancy hotels, the attention to customer service we received impacted our stayed here it will be considered the best vacation. Especial thank you to Melissa from guest services marjo, and also Jim and Isaac at thr French made it incredible,y muchos , much more people Beto at luggages , William taxi , fantastic food impressive how clean fresh the buffet the gourmet restaurant. We have traveled plenty to know how food and service can be . We will let everybody know how wonderful it was .
2026 年 4 月入住 6 晚

10/10 超赞

Jennifer

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Sandos Playacar completely exceeded our expectations for our first family vacation, and so much of that is thanks to the Expedia team on-site, especially Maria. From helping us secure restaurant reservations to coordinating our checkout seamlessly and even sending a surprise to our room, they went above and beyond in ways that made us feel truly taken care of. That kind of service is rare and didn't go unnoticed. The whole Sandos staff was friendly and helpful. The resort itself is stunning. With so many pool options, there's something for everyone, and we never felt crowded or like we were fighting for space. One of our favorite unexpected touches was the walk from our room to the beach. Yes, it's a long walk, but it's lined with animals that made every trip feel like a little adventure. Our family looked forward to it every time. Our room was ground level and pool facing which we really enjoyed. One heads-up for families with younger kids: the arcade has a minimum age of 10, which wasn't obvious from the photos. Our son was a bit disappointed when he found out, so it's worth knowing ahead of time so you can set expectations before you arrive. Overall, Sandos Playacar is a beautiful, well-run resort with heart. If you're considering it for a family trip, we'd say go for it without hesitation. We can't wait to come back.
2026 年 4 月入住 5 晚

10/10 超赞

Katlyn，Calgary

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I had a great room in the adults only section and loved it! The resort seems huge so there is a lot of walking but the adults section was pretty central. I do wish that adults only pool had the swim up bar and music playing like the family pool. Resort was clean and the staff was friendly. I did arrive to the resort pretty late and the restaurants were all closed. I ordered room service and it took probably 10-15 minutes to get through. Once finally ordered, I believe my food took 45 mins to arrive. I hit the buffet and the taco place for meals and loved everything!
2026 年 4 月入住 4 晚

10/10 超赞

Zoë

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very family oriented, we had a wonderful stay.
2026 年 4 月入住 7 晚

10/10 超赞

Marie-Eve

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff is very friendly and helpful. We really enjoyed the big shady area (palm trees)at the beach. The buffet is huge and the food is really good. The “coffee shop” has good iced coffees. The Italian and the Indian restaurants are delicious!! We loved that the resort was covered with beautiful trees and bushes. Great resort!!!!!
2026 年 4 月入住 7 晚

10/10 超赞

Shelly

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
First time staying at Sandos Playacar, definitely would come back. Resort was beautiful, beach was great. The girls at the Guest Experience (especially Zyanya) were amazing. They helped us book all dinner reservations while we waited for room to be ready. Also helped us to upgrade our room from a Family Junior Suite to an Adults Only Select room as these were closer to the beach and adult pool. The food was delicious, definitely recommend El Gaucho Steakhouse
2026 年 4 月入住 5 晚

10/10 超赞

Allison

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Exceeded my expectations! So accommodating and everything was perfect! Food was delicious!
2026 年 4 月入住 7 晚

10/10 超赞

Jerrica Rose Marie

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Where to start? Sandos was EXCEPTIONAL! Our stay at this resort was nothing short of phenomenal. We visited to celebrate my husband’s 40th birthday and brought along a group of 17 friends and family—and somehow, every single detail for every single person was absolutely perfect. The resort itself is stunning, with gorgeous beachy vibes and beautifully maintained grounds that instantly put you in vacation mode. There are multiple pools to choose from, each with its own atmosphere, and the drinks were consistently fantastic. The food truly exceeded expectations—delicious across the board, with so much variety that everyone in our group found something they loved at every meal. One of the most unique and charming touches was the animals on the property—they were adorable and added such a fun, memorable element to the experience. What truly made our trip unforgettable, though, was the staff. Melisa, Zyanya, Mar, and Maria went above and beyond in every way imaginable. They anticipated our needs, checked in on us constantly, and even took the time to text us to help coordinate dinner reservations for our large group. Their warmth, attentiveness, and genuine care made us feel incredibly special. Thank you all again!! I can’t overstate how amazing this trip was. Every single person in our group left raving about the experience. If you’re considering this resort just GO! You will not regret it.
2026 年 3 月入住 7 晚

10/10 超赞

Ciaran

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Where to start?! Sandos was EXCEPTIONAL. Our stay at this resort was nothing short of phenomenal. We visited to celebrate my husband’s 40th birthday and brought along a group of 17 friends and family—and somehow, every single detail for every single person was absolutely perfect. The resort itself is stunning, with gorgeous beachy vibes and beautifully maintained grounds that instantly put you in vacation mode. There are multiple pools to choose from, each with its own atmosphere, and the drinks were consistently fantastic. The food truly exceeded expectations—delicious across the board, with so much variety that everyone in our group found something they loved at every meal. One of the most unique and charming touches was the animals on the property—they were adorable and added such a fun, memorable element to the experience. What truly made our trip unforgettable, though, was the staff. Melisa, Zyanya, Mar, and Maria went above and beyond in every way imaginable. They anticipated our needs, checked in on us constantly, and even took the time to text us to help coordinate dinner reservations for our large group. Their warmth, attentiveness, and genuine care made us feel incredibly special. A massive shout out to them!!! I can’t overstate how amazing this trip was. Every single person in our group left raving about the experience. If you’re considering this resort just GO! You will not regret it.
2026 年 3 月入住 7 晚

10/10 超赞

Evelyn

2026 年 4 月入住 7 晚

6/10 一般

Juan

满意：清洁度、员工和服务、服务设施
不满意：住宿条件和设施
Property is old and inside the rooms is not well care switches wifi shower are in rough shape, activities need to be more focused on the mexican traditions more cultural music Corridos mariachis and all that type of shows to entertain the guest. Staff is very attentive and cooperative
2026 年 4 月入住 4 晚

6/10 一般

juan

与家人出行
满意：员工和服务
不满意：住宿条件和设施
Low maintenance rooms Moldy and scratched all over
Bathroom shower glass mold
Cracks on top of bar
Caulking mold on bathroom shower
2026 年 4 月入住 4 晚

6/10 一般

ANDREA，New Hyde Park

满意：清洁度、员工和服务、服务设施
不满意：住宿条件和设施
May elevators didn’t work , some of them work but the bottom of the 2nd floor didn’t work so I couldn’t take the elevator. The property is big and it’s a lot of walking , something’s the trolly is full so you still have to walk . The beach have a lot of seaweed , the first day the seaweed was all over the water , then the next day was in the sand and bugs were flying around . It’s very sad
2026 年 4 月入住 7 晚

8/10 还可以

Douglas William

满意：员工和服务，清洁度
2026 年 3 月入住 8 晚