Russell Square

The room was clean but very basic, breakfast was brilliant and the staff were lovely, especially the cleaning staff, they were always welcoming with a smile and even attended our room hours after they'd done everyone else's as we spent almost a whole day relaxing in the room and then when we went out for dinner, they somehow knew and went in to freshen the room up which was greatly appreciated and totally unexpected given we hadn't seen them working on the floor when we left

Staff was very nice! Amazing location and close to a metro station. There was a bit of mold in the shower. Also, don't be fooled by the pictures : we paid good money for the deluxe corner room as shown on many pictures, thinking we were going to have an amazing view of the water. However, we did not have this view at all and we were a bit disappointed as it is not written anywhere that the room would have a totally different view.

Very pleasant, polite, and helpful staff. Good service quality, prompt response to my requests. Clean and large rooms, excellent location. We enjoyed our stay. A minor flaw is that the sofa bed is a bit saggy.