Cartagena San Fernando Fort Hotels

"Everyone was so welcoming"

"Check in was really smooth but I forgot to confirm if my room was a king bed so ended up in a double. Upon first call I was told the next day I could move and the following day staff did not follow through. Not too big of deal but I had a cute birthday photo idea I had planned so that room was not ideal. Moving on the restaurant and bar staff were amazing! Juan was so friendly and made the best kettle one martini I had my entire trip. Breakfast was lovely with a nice variety each day. Snack and dinner menu also very yummy. I went out to a nearby popular restaurant for my last night and regretted not staying at hotel. Pool area is very nice and relaxing. I only wish they offered poolside cocktail service to make it even better. The Spa was a good experience but could use some newer and softer robes. My deep tissue massage was phenomenal and they fit me in around my activities. The tea and light snack were a nice touch. Overall I was happy with my stay. No you cannot access beach directly across the beach but there are endless shores from left to right. Quick and cheap uber rides into the central town were very convenient. "

"Nice quiet hotel for relaxing"

"It was an okay stay. The bellman at the front, Alberto, was really nice and made my stay better. He was the nicest. The other staff, in my opinion, not so pleasant. The hotel is in a good spot in Bocagrande, within walking distance of many restaurants and money exchange spots also the hotel is pretty clean and tidy "

"Todo estuvo genial excepto Copa Airlines me hizo un cobro de $200 por selección de asientos"

"Nuestra experiencia en el hotel Fénix Beach siempre ha sido espectacular. Desde el momento en que llegas, el lugar transmite tranquilidad, buena energía y una vibra perfecta para desconectarse de la rutina y realmente descansar. El ambiente es increíble. La combinación de la playa, la música, los espacios del hotel y la atención hacen que la experiencia se sienta muy especial. Es de esos lugares donde uno puede simplemente relajarse, disfrutar el momento y pasar tiempo de calidad en pareja. El servicio merece una mención aparte porque todo el personal es extremadamente amable y atento. Siempre están pendientes de cada detalle y hacen que uno se sienta bien recibido durante toda la estadía. La comida también es deliciosa. Todo lo que probamos tenía muy buen sabor, buena presentación y se nota el cuidado que le ponen a la experiencia gastronómica. Definitivamente se ha convertido en uno de nuestros hoteles favoritos en Cartagena para escaparnos unos días, descansar, disfrutar juntos y salir renovados. Súper recomendado para parejas que quieran vivir una experiencia diferente, tranquila y con un ambiente espectacular."

"Location is only 10minutes form Cartagena which makes it perfect, very nice and professional staff, excellent food and pool is magical. Highly recommend it, a must visit if you are planning a trip to Cartagena"

"I loved the hotel. The room was beautiful, the food was delicious, and the entire staff was incredibly kind and attentive. We experienced a few issues both before and during our stay, but they handled everything quickly and resolved them in the best possible way, which made us forget about them. We will definitely come back and highly recommend it."

"Awful! It seems like they are not welcome at all. When we’ve arrived they started to record us secretly + they don’t even have a reception. I cannot understand if it’s a hotel or something else. Rooms are terrible, while they were showing us the rooms they were also recording our voices,WHY???"